We use Zite mainly for forms embedded on our website that feed directly into our ERP. The big wins: spam on those forms has dropped to essentially zero, which has cleaned up the data flowing into the ERP and removed a real source of manual cleanup work.
Implementation was straightforward — connecting forms to the ERP was much faster than expected, with no custom glue code to maintain afterwards. And the support is genuinely fast and useful: real answers to real questions, not ticket-flow runaround. For a piece of infrastructure that sits between our website and our backend, it's been refreshingly low-maintenance. Review collected by and hosted on G2.com.
Honestly, no major complaints — the tool does what we need it to do and stays out of the way, which is the highest bar for this kind of infrastructure.
If I had to pick something, it would be a few minor nice-to-haves rather than real pain points: more flexibility on pricing tiers for teams with variable submission volumes would be welcome, and slightly richer reporting/analytics on the submissions side would help spot patterns without exporting data elsewhere. But these are wishlist items, not blockers — nothing about Zite has actually gotten in the way of our work. Review collected by and hosted on G2.com.