ZEDI Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the incredible support from ZEDI, ensuring quick resolutions and a smooth workflow under tight timelines. (1 mentions)

Users praise the ease of use of ZEDI, noting its straightforward implementation and efficient updates. (1 mentions)

Users praise the implementation ease of ZEDI, highlighting its effortless updates and excellent support for fast resolutions. (1 mentions)

Users value the easy implementation and excellent support of ZEDI, ensuring efficient order management and timely updates. (1 mentions)

Users value the quick response time of ZEDI's support team, ensuring smooth operations even under tight timelines. (1 mentions)

Top Pros or Advantages of ZEDI

1. Customer Support

Users value the incredible support from ZEDI, ensuring quick resolutions and a smooth workflow under tight timelines.

See 1 mentions

See Related User Reviews

KO

Kyle O.

Small-Business (50 or fewer emp.)

5.0/5

"Great software and collaborative team"

What do you like about ZEDI?

ZEDI software is easy to implement and effortless to keep updated. The support team is incredibly collaborative, offering quick resolutions and respon

2. Ease of Use

Users praise the ease of use of ZEDI, noting its straightforward implementation and efficient updates.

See 1 mentions

See Related User Reviews

KO

Kyle O.

Small-Business (50 or fewer emp.)

5.0/5

"Great software and collaborative team"

What do you like about ZEDI?

ZEDI software is easy to implement and effortless to keep updated. The support team is incredibly collaborative, offering quick resolutions and respon

3. Implementation Ease

Users praise the implementation ease of ZEDI, highlighting its effortless updates and excellent support for fast resolutions.

See 1 mentions

See Related User Reviews

KO

Kyle O.

Small-Business (50 or fewer emp.)

5.0/5

"Great software and collaborative team"

What do you like about ZEDI?

ZEDI software is easy to implement and effortless to keep updated. The support team is incredibly collaborative, offering quick resolutions and respon

4. Order Management

Users value the easy implementation and excellent support of ZEDI, ensuring efficient order management and timely updates.

See 1 mentions

See Related User Reviews

KO

Kyle O.

Small-Business (50 or fewer emp.)

5.0/5

"Great software and collaborative team"

What do you like about ZEDI?

ZEDI software is easy to implement and effortless to keep updated. The support team is incredibly collaborative, offering quick resolutions and respon

5. Response Time

Users value the quick response time of ZEDI's support team, ensuring smooth operations even under tight timelines.

See 1 mentions

See Related User Reviews

KO

Kyle O.

Small-Business (50 or fewer emp.)

5.0/5

"Great software and collaborative team"

What do you like about ZEDI?

ZEDI software is easy to implement and effortless to keep updated. The support team is incredibly collaborative, offering quick resolutions and respon

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KO

Kyle O.

Senior Demand Manager

Small-Business (50 or fewer emp.)

11/15/2024

"Great software and collaborative team"

5/5

What do you like best about ZEDI?

ZEDI software is easy to implement and effortless to keep updated. The support team is incredibly collaborative, offering quick resolutions and responses, which is essential for maintaining smooth order flow on tight timelines. Review collected by and hosted on G2.com.

What do you dislike about ZEDI?

Nothing, I have been using ZEDI for nearly 2 years and have found them very good, particularly when comparing them to other EDI providers I have worked with in the past. Review collected by and hosted on G2.com.

What problems is ZEDI solving and how is that benefiting you?

They offer resolutions to blockers in our system. If a table is not updated, they quickly let you know the issue and how to resolve this, so you can troubleshoot this and get the orders flowing through the system. They offer guides and training on how to keep everything up to date. They also work with our finance system partner on maintaining tables ensuring orders and invoices are getting to our customers and co-mans. Review collected by and hosted on G2.com.

LW

Liam W.

Director

Small-Business (50 or fewer emp.)

7/9/2024

"Great software"

5/5

What do you like best about ZEDI?

Zedi is great - enables us to automate our supply chain and spend much less time processing orders.

The team are also always on hand to help whenever we need support. Review collected by and hosted on G2.com.

What do you dislike about ZEDI?

Very little - Zedi has been great for us. Review collected by and hosted on G2.com.

SL

simon l.

Business Systems Analyst

Mid-Market (51-1000 emp.)

1/5/2023

"Simple, Easy & Excellent Service"

5/5

What do you like best about ZEDI?

From both a business and software point of view. The Software was easy to Implement with excellent service and support from Zircon Blue. An incredibly Cost effective solution for a cross between a managed & a self-service EDI solution, the best of both world. Review collected by and hosted on G2.com.

What do you dislike about ZEDI?

I can't think of a situation where this would apply. All Problems & issues were dealt with in a very swift & concise way. Review collected by and hosted on G2.com.

What problems is ZEDI solving and how is that benefiting you?

The business required a solution that could be implemented for customers quickly. The legacy EDI solution was managed and required a 3/6 month lead time. Many of the customers had very basic EDI requirements i.e. CSV & SFTP. ZEDI allowed us to create a basic configurable "Steps" for the implementation of new customers that would take minutes, not months, to create. Review collected by and hosted on G2.com.

OB

Ollie B.

Operations Manager

Small-Business (50 or fewer emp.)

7/26/2022

"Tailored EDI to fit your business. Creative thinking means that nothing is impossible."

5/5

What do you like best about ZEDI?

Zedi's open and consultative approach has allowed us not only to replace an aging system but build a future-proof solution that dovetails with our in-house ERP. linking with Open APIs and giving us the control we were screaming for. Review collected by and hosted on G2.com.

What do you dislike about ZEDI?

Absolutely nothing the solution is as good as a Savile Row suit. whatever I want it to do the team at Zedi makes it happen. as long as they keep doing what they are doing they will gain customer after customer. Review collected by and hosted on G2.com.

What problems is ZEDI solving and how is that benefiting you?

Concerning us receiving orders into our in-house ERP, Zedi has radically changed the way we do business. orders hit our system live and are placed against the correct warehouse and forwarded to the relevant 3PLs while we are asleep. We have also designed it to update our outbounds across multiple locations updating our systems of shorts thus increasing our invoicing accuracy. Our Invoicing, debits and credits are all joined up irrelevant of EDI or none EDI customers and this allows swift reporting into finance and the bank which previously was hugely time-consuming. we have developed automation with Inbounding Stocks into our ERP and this now allows us for greater stock accuracy across the 5 warehouses we have. interpreting 5 different data sets and trying to manage used to take the team hours now we manage by exception. Review collected by and hosted on G2.com.