ZenCharts Reviews & Product Details

The system, once configured properly for our treatment center, was easy to navigate and allowed us to integrate with our lab to have results move directly over to each client's chart. Review collected by and hosted on G2.com.

Fairly difficult to make changes or edits to forms or templates. Very clunky if you need make corrections to group notes. The customer support was TERRIBLE!! If we had concerns about long turnaround time to get help or even answers to questions, our account rep would blame us, was very rude and defensive, took forever to get back to us. Review collected by and hosted on G2.com.

I like that after being trained, I am able to make a lot of the edits that I need to forms so that I don't have to constantly ask for help or submit tickets for small changes. I like that I can schedule email notifications for a variety of things. I like that the system is completely customizable and allows you to have unlimited users and clients/patients. I love that we can fax from the system. The Systems Manager is very patient and thorough and helps me understand things better when I am confused. Review collected by and hosted on G2.com.

There are often bugs or issues that I have to email tech support about and the solutions are slow or sometimes don't ever happen. Also when I email our Accounts Manager, it often seems like I am bugging her or annoying her and her answers aren't thorough, they seem rushed and she responds with one sentence or just a few words, so I am often just as confused as when I asked the question in the first place. Review collected by and hosted on G2.com.

Transfer of information instead of having to retype for every document. Review collected by and hosted on G2.com.

Price for those of us that love ZenCharts but do not need the medical or inpatient portions. Review collected by and hosted on G2.com.

The charting dashboard is alright. It could use some improvements but it's nice to have a summary of our patient's info in one spot. Review collected by and hosted on G2.com.

The schedule doesn't work and that is my primary role. There are way too many buttons to click to get to something. It's very time-consuming just to pull up basic info. I feel like everything is hidden within another section of the patient's chart, which slows me down. I hate that a million new tabs open on my browser instead of just taking me directly where I need to be on one tab. Everything feels repetitive, I have to enter the same thing over and over. Overall, I am glad to have a working EHR, but I don't feel ZenCharts can keep up with me. I also feel like the customer service could be better. If something isn't to our office's liking well that's our fault, not the EHR's. If there is a problem, we are to blame and someone will have to go to the developing team to fix the issue. During demo, "customizable" was thrown out at every chance but it doesn't feel very customizable. The system logs you out so quickly and if you are trying to get back to what you were working on it brings you back to the dashboard so you have to start over. The patient/guardian portals feel useless at times. By far the worst part of Zen Charts is DoseSpot. Review collected by and hosted on G2.com.

The speed of fixes and support is stellar. Review collected by and hosted on G2.com.

The ZenCharts Schedule is not designed for practice management but does an excellent job for the scope it occupies. Review collected by and hosted on G2.com.

The ability to dashboard due overdue missed held and self medications on one screen at any time Review collected by and hosted on G2.com.

There are a lot of forms. Getting everyone in workplace using same forms is a challenge. But better to have too many than not enough Review collected by and hosted on G2.com.

I like the live chat feature and the turnaround time on helping with Zen. Review collected by and hosted on G2.com.

Not being able to streamline PAR's but not sure if that feature could ever be a possibility and if I'm wrong then that would be a killer feature! Review collected by and hosted on G2.com.

It was easy for our team to understand the EMR. ZenCharts team helped us with different integrations and requests, including challenges for data modeling, and business rules. Review collected by and hosted on G2.com.

Nothing. Although there are several options out there, ZenCharts fits in our model. Review collected by and hosted on G2.com.

The flexibility of the system and its ability to be customized to our needs. Also the ability to create our own forms. Review collected by and hosted on G2.com.

Sometimes navigation is complicated. The more you use it the easier it gets. Review collected by and hosted on G2.com.

It is very user friendly that presents a smooth workflow from admissions, to treatment planning, and everyday progress notes. Review collected by and hosted on G2.com.

Zencharts does lack in reporting, but our organization does not seem to use that tool often. I understand improvements have been made. Review collected by and hosted on G2.com.