Zapium helps me connect customer service requirements with commercial follow-up. When a service visit, inspection, breakdown observation, or maintenance recommendation is recorded, I can use that information to plan the next discussion with the customer. It gives better context for proposing maintenance work, spare replacement, additional service visits, or long-term support contracts. Review collected by and hosted on G2.com.

The sales view can be improved with more account-level summaries, such as open service recommendations, quotation stage, expected closure month, and customer-wise maintenance potential in one screen. Review collected by and hosted on G2.com.

For HVAC and DG complaints, I can update what I checked, what was cleaned or repaired, and whether any further action is needed. The service history information stays available for the team and based on the issues system enables to identify what spares are needed to be taken. Review collected by and hosted on G2.com.

Sometimes the fault description from the requester is too short and require communication with customer. Better problem-category selection at request creation with mandatory information for customer to fill would help the engineer prepare better and ensure all assets and spares are picked up before leaving. Review collected by and hosted on G2.com.

The best part for me is being able to check previous work history for an asset before troubleshooting from the mobile app only. It gives useful context about past faults, repairs, and parts used at that customer location. Review collected by and hosted on G2.com.

If old asset records are not updated properly, the history is less useful. Also, in mobile app, a cumulative screen should be there to show all Breakdown and PPM records instead of two separate tabs on an Asset. Review collected by and hosted on G2.com.

Zapium helps monitor Customers records (Locations, Assets, Active AMCs, AMC Breakdown and PPM visits, SLAs, Technician allocation, and Pending maintenance actions. It gives us a better grip on all the aspects associated with a customer and its multiple locations. Review collected by and hosted on G2.com.

I would like customizable reports options and dashboard builder on the data accumulated during the Breakdown and PPM visits, at present this is available in Excel only. Review collected by and hosted on G2.com.

Zapium is helpful when I am working on BMS-related site tasks because I can see job priority, assigned location, and remarks from the coordinator. It keeps the field team aligned with the office. Review collected by and hosted on G2.com.

Some BMS issues require screenshots or multiple observations, and attaching everything from mobile can take extra time as it requires editing and adding attachment of resolution. A dedicated technical attachment section would be useful which can be linked later with questions. Review collected by and hosted on G2.com.

The location information in Zapium is very helpful for field work. I can see which building, floor, assets on each tower and floor, or customer site and assets that needs attention before calling the coordinator. Review collected by and hosted on G2.com.

Some large sites have many similar asset names. A clearer asset label or QR-based confirmation can reduce mistakes further. Review collected by and hosted on G2.com.

Zapium's work order module creates a complete, tamper-evident audit trail for every maintenance job at client sites - who raised it, who assigned it, who completed it, what parts were used, and when. This level of work order auditability is exactly what we need to opine on the effectiveness of client maintenance controls. Review collected by and hosted on G2.com.

Procurement integration for spare parts is missing - linking Zapium work orders to the client's purchase orders in their ERP would close the last gap in our maintenance cost audit. The APIs are available, however, it require technical staff to plan the integration. Review collected by and hosted on G2.com.

Zapium helps me record device faults found during fire alarm service visits. The work order and inspections gives a place to add the fault detail, action taken, and next required step, and in the end also provide overall scoring of the activity. Review collected by and hosted on G2.com.

For sites with many detectors or modules, bulk fault entry could be improved. It would save time when multiple devices need attention. Review collected by and hosted on G2.com.

We deployed Zapium at our manufacturing client's site to manage their hard asset register and run compliance audits on their processes, documents, and mechanical equipment. The fact that the client's maintenance team uses the same platform to log work orders means our audit evidence is always live — no more requesting reports weeks after the fact. The setup was easy and straightforward data import templates are available. The Zapium support team was helpful in setting up required checklists. Review collected by and hosted on G2.com.

A pre-built Indian statutory compliance calendar would reduce the configuration effort when onboarding new client sites. Review collected by and hosted on G2.com.

For electrical panel maintenance, Zapium gives me a clear work order with location, issue details, and asset reference. I can attach readings, remarks, and photos after completing the job. Review collected by and hosted on G2.com.

Uploading multiple photos can take longer when the customer site has weak network coverage. A stronger upload queue indicator would be helpful. Review collected by and hosted on G2.com.