YourCause from Blackbaud Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find YourCause to offer ease of use with intuitive features and simplified access for employees. (7 mentions)

Users praise the excellent customer support of YourCause for its quick responses and friendly team. (3 mentions)

Users appreciate the customization options in YourCause, enabling strategic operations while maintaining local adaptability. (2 mentions)

Users appreciate the easy report generation and customization options, effectively showcasing their associates' impact. (2 mentions)

Users value the intuitive interface of YourCause, making it easy for teams to navigate and utilize effectively. (2 mentions)

Users find the limited functionality of YourCause challenging, especially regarding reporting and system navigation. (8 mentions)

Users face reporting challenges and confusion with terminology, complicating volunteer tracking and NGO accessibility globally. (2 mentions)

Top Pros or Advantages of YourCause from Blackbaud

1. Ease of Use

Users find YourCause to offer ease of use with intuitive features and simplified access for employees.

See 7 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Powerful Automation and Data Tracking Features"

What do you like about YourCause from Blackbaud?

I love all of the automation features the software provides, as well as data tracking.

Heather S.

Mid-Market (51-1000 emp.)

4.0/5

"User-Friendly Platform with Outstanding Support"

What do you like about YourCause from Blackbaud?

YourCause is very user friendly and easy to use. When we have any questions their customer support team is quick to respond.

2. Customer Support

Users praise the excellent customer support of YourCause for its quick responses and friendly team.

See 3 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Customer Service and Support"

What do you like about YourCause from Blackbaud?

The customer service was excellent—I received quick answers to my questions, and the team was truly lovely.

Heather S.

Mid-Market (51-1000 emp.)

4.0/5

"User-Friendly Platform with Outstanding Support"

What do you like about YourCause from Blackbaud?

YourCause is very user friendly and easy to use. When we have any questions their customer support team is quick to respond.

3. Customization

Users appreciate the customization options in YourCause, enabling strategic operations while maintaining local adaptability.

See 2 mentions

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Betsy S.

Enterprise (> 1000 emp.)

4.0/5

"the program is very easy to use"

What do you like about YourCause from Blackbaud?

I like the customazation of the program. The multiple way to track and report

Verified User

Enterprise (> 1000 emp.)

5.0/5

"A flexible and reliable tool for managing employee donations and event participation."

What do you like about YourCause from Blackbaud?

YourCause CSR Connect equips our global team with the flexibility to operate strategically while allowing for regional customization. It streamlines e

4. Reporting

Users appreciate the easy report generation and customization options, effectively showcasing their associates' impact.

See 2 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Helpful tool to help"

What do you like about YourCause from Blackbaud?

The platform is extremely user-friendly and makes it easy for us to generate reports that show the impact our associates have made.

Betsy S.

Enterprise (> 1000 emp.)

4.0/5

"the program is very easy to use"

What do you like about YourCause from Blackbaud?

I like the customazation of the program. The multiple way to track and report

5. User Experience

Users value the intuitive interface of YourCause, making it easy for teams to navigate and utilize effectively.

See 2 mentions

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Verified User

Enterprise (> 1000 emp.)

3.5/5

"Easy for employees, challenging reporting"

What do you like about YourCause from Blackbaud?

Single sign on login makes it easy for employees to get started, portal is mostly straight forward to use, it does not require verifying volunteer hou

Kate L.

Enterprise (> 1000 emp.)

4.0/5

"Ease of use for admins and team members"

What do you like about YourCause from Blackbaud?

We have been using CSR Connect for several years, and I find it very intuitive for both our team members and administrators. I also appreciate that Yo

Top Cons or Disadvantages of YourCause from Blackbaud

1. Limited Functionality

Users find the limited functionality of YourCause challenging, especially regarding reporting and system navigation.

See 8 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Powerful Automation and Data Tracking Features"

What do you dislike about YourCause from Blackbaud?

It's complex when making changes and can be a bit laggy at times.

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Customer Service and Support"

What do you dislike about YourCause from Blackbaud?

There isn't much to say. The platform could be improved to be more user-friendly and could be made easier to implement, but overall, I find it quite n

2. Mission Accessibility

Users face reporting challenges and confusion with terminology, complicating volunteer tracking and NGO accessibility globally.

See 2 mentions

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Verified User

Enterprise (> 1000 emp.)

3.5/5

"Easy for employees, challenging reporting"

What do you dislike about YourCause from Blackbaud?

Reporting is seriously challenging. Impact Edge is helping, but it's not quite there yet. Pulling a list of employees who have volunteered should be w

Valerie C.

Enterprise (> 1000 emp.)

4.0/5

"Evolving tool to meet our needs"

What do you dislike about YourCause from Blackbaud?

There are no enough pre-vetted NGOs outside of the US to support our global associate population and onboarding for non-english speaking orgs is diffi

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Darshan B.

Finance Manager

Enterprise (> 1000 emp.)

12/9/2021

"Review on CSRConnect"

5/5

What do you like best about YourCause from Blackbaud?

CSR Connect provides a solution for Corporate Social Responsibility where companies are supposed to spend a certain percentage of profit earned during the year towards their responsibility to society. Review collected by and hosted on G2.com.

What do you dislike about YourCause from Blackbaud?

It does not provide multiple resources for the consumption of funds and proper segregation of amounts towards Social Responsibility cannot be allocated to the proper head. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications

Enterprise (> 1000 emp.)

8/26/2021

"Don’t waste your time!"

1.5/5

What do you like best about YourCause from Blackbaud?

It's an easy to use tool and gets the job done in terms of paying out community grants Review collected by and hosted on G2.com.

What do you dislike about YourCause from Blackbaud?

Their customer success team provides no successs. There have been so many issues and it's impossible to get a straight answer from them. If you don't change your email preferences in the software, don't expect to know when something goes wrong. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Enterprise (> 1000 emp.)

12/20/2021

"CSRconnect Review"

4.5/5

What do you like best about YourCause from Blackbaud?

This platform is used to connect with the employees in the organization, the customer support provided by CSRconnect is very good, the user interface is very intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about YourCause from Blackbaud?

The reporting feature may be more user-friendly, I faced many difficulties in using the calendar and date feature. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

7/10/2020

"Neutral review"

2.5/5

What do you like best about YourCause from Blackbaud?

I like the YourCause + Blackbaud feature, it connects employees with different organizations. Review collected by and hosted on G2.com.

What do you dislike about YourCause from Blackbaud?

I wish they had more diversification within their nonprofit catalog. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

1/30/2019

"Great for corporate donations"

5/5

What do you like best about YourCause from Blackbaud?

CSRconnect is very easy to use and brings information all to one place. Review collected by and hosted on G2.com.

What do you dislike about YourCause from Blackbaud?

Sometimes it can be hard to find information, when I want it directly and super fast. However, I always find what I need. Review collected by and hosted on G2.com.

Recommendations to others considering YourCause from Blackbaud:

Use this for information all in one place and to keep track of corporations monthly giving to your nonprofit. Review collected by and hosted on G2.com.

What problems is YourCause from Blackbaud solving and how is that benefiting you?

We use this to receive monthly gifts from corporations and also matching gifts from employees at the companies. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

12/28/2018

"Robust platform from people who care"

4/5

What do you like best about YourCause from Blackbaud?

I am very impressed by this "one stop shop" solution. The folks at YourCause really listen to their clients and are constantly looking to refine the platform and increase its versatility. Review collected by and hosted on G2.com.

What do you dislike about YourCause from Blackbaud?

It's not designed to be fully customizable. There is considerable flexibility, but it understandably there are limitations. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

2/25/2019

"YourCAuse review"

4/5

What do you like best about YourCause from Blackbaud?

The customer support we receive is very customized and you can always talk to someone at the company. Review collected by and hosted on G2.com.

What do you dislike about YourCause from Blackbaud?

Issues involved with making changes to our program like things breaking for our users and constantly addressing one problem that will then create another. Review collected by and hosted on G2.com.