Yelp Reservations Reviews & Product Details

Yelp Reservations Overview

What is Yelp Reservations?

Yelp Reservations provides all the tools you need to manage your restaurant's front of house with a simple and intuitive solution. Handle reservations and walk-ins, assign and rearrange tables, communicate with diners directly via text message, and reach over 97 million active users directly on Yelp. Yelp Reservations offers live support and an iPad provided for the duration of subscription, all for one monthly fee (no cover charges or setup fees).

Yelp Reservations Details
Languages Supported
English
Product Description

Yelp Reservations is restaurant software that helps restaurants manage seating people and makes sure guests are equally distributed.


Seller Details
Seller
Yelp
Ownership
NYSE:YELP
Company Website
Year Founded
2004
HQ Location
San Francisco, CA
Total Revenue (USD mm)
$1,014
Twitter
@Yelp
109,049 Twitter followers
LinkedIn® Page
www.linkedin.com
7,822 employees on LinkedIn®
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Yelp Reservations Screenshots

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Yelp Reservations Reviews

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I use Yelp for making reading/ writing reviews and reservations.. so easy to use Review collected by and hosted on G2.com.

What do you dislike?

I personally haven’t had any issues when using it Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/A Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Makes it so easy, fast and convenient! Specially if I don’t have time to actually call the restaurant to make and check reservations! Review collected by and hosted on G2.com.

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Communications Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

You can search for a restaurant using a variety of filters: location, price, type of food, etc. They even show photos, reviews and a location map. Review collected by and hosted on G2.com.

What do you dislike?

I like everything about this service. It's very easy to use and provides detailed information. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use this service! Make reservations with confidence that you've chosen the right place. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sometimes you need to schedule a lunch meeting with a new or potential client in another city that you're not very familiar with. Yelp Reservations gives you all of the information to make a good choice when choosing a restaurant for those meetings. Review collected by and hosted on G2.com.

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Restaurant Supervisor
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Reservation Yelp is an amazing project that enables your clients to put in a request without calling or go to your site. It keeps all reservations sorted out just as contact information's. It's anything but difficult to utilize. Exchanging around reservation times requires no exertion by any means. Following calendars is basic and to the point. I like that it enables a passage for individuals to compose audits and sends updates. Review collected by and hosted on G2.com.

What do you dislike?

I appreciate everything about this administration and haven't run over any abhorrence. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's an easy to use program and a great way to make sure you fill up your restaurant. It's possible to make a reservation within seconds. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're using Yelp Reservations to provide reservation services for our customers. We can now easy keep track of our customers review and make immediate corrections were need to achieve 100% customer satisfaction. It is indeed making life easier for us and our customers too. Review collected by and hosted on G2.com.

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Efficient and Worthy.
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Personally, what I liked best about my yelp reservation experience is the fact that I was able to reserve the night before the event. There are times where I am leaving church with my family and we want to look for a restaurant nearby to have lunch in - but many times restaurants seem to have long waits and packed venues. Yelp has helped my family and I find restaurant to dine in quickly and easily. Also, I always plan my birthday celebrations last minute, yelp has helped me book a restaurant for my celebrations in less than 24 hours prior. Review collected by and hosted on G2.com.

What do you dislike?

Honestly speaking, I’ve never really had any bad experiences with yelp. The customer service is amazing and effective. The reviews are always on point as well. Yelp reservations is something that I will continue to use for every celebration, special event, or last minute lunch dates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I definitely believe that Yelp reservations are solving helping the business industry by allowing customers to dine in many restaurants without a problem, by providing reservation services. Review collected by and hosted on G2.com.

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Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Reservation Yelp is an excellent program that allows your customers to place an order without having to call or go to your website. In our experience, we saw an increase in traffic and revenue, as we added this feature. For us, we manage the storage, and this allows customers to know that when they come, we will wait for them and be able to help them. We like that customers can upload reviews and photos to leave their impression of the restaurant and what they don’t like. Review collected by and hosted on G2.com.

What do you dislike?

For us, there are no minuses, everything works fine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We follow customer reviews and reviews, and if they don’t like something, we correct our mistakes. Review collected by and hosted on G2.com.

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Animal Health Technician
Research
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love how easy and convenient this is! Perfect way to reach the masses and also to be able to deal with the masses! Review collected by and hosted on G2.com.

What do you dislike?

Theres no cover fees, no set up fees, and no hidden fees! what's to dislike about it? Review collected by and hosted on G2.com.

Recommendations to others considering the product:

No hidden fees, no cover fees, no set up fees! Let Yelp Reservations help you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving the hectic problem of overbooking, and miscommunication. The ever present problem of pleasing the consumer as best as possible. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The amazing thing about Yelp reservations is that if I am already on Yelp looking for a restaurant in my area that is typically busy; I can easily find a reservation through the call to action button on the profile page. What I have noticed is that the user experience is really easy and seamless compared to its competitors. My favorite part is that customers receive an email confirmation follow up as a reminder and proof of their reservation . Review collected by and hosted on G2.com.

What do you dislike?

I have noticed that since Yelp Reservations is still growing, not a lot of restaurants use it. Many restaurants are still using its competitors and because of this when you search for local restaurants in your area that take reservations due to the lack of use by all restaurants, the program will show you locations that are outside of your local search. I would much rather have less search results appear as options. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's an easy to use program that works very well with Yelps Advertising program. It is a great way to make sure you fill up your restaurant. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Yelp Reservations is making life easier for all customers and businesses. Prices are more affordable then other competitors and there is more value in the program because it is associated with Yelp. Review collected by and hosted on G2.com.

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Food Server
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It keeps all reservations organized as well as their info and contact info Review collected by and hosted on G2.com.

What do you dislike?

I like everything about the systems. Noting bad to report Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organization of reservations and helps pace seating Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

That yelp helps me save time by not having to wait to be seated Review collected by and hosted on G2.com.

What do you dislike?

That I have to download the app to see pictures others have posted Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

its Very convenient, specially for big parties Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to click and drag without lag on our ipad Review collected by and hosted on G2.com.

What do you dislike?

Doesn't make linking duplicate guest contacts a priority.

Only occasionally auto adds active table party to server when table is assigned after

Would be helpful if, like open table, the system was more accurate about availability Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you rely on Yelp this is a good program and can make things a lot easier for everyone. I don't have a lot of experience with other similar programs so take what i day with a grain of salt. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This software is great for seeing what tables are currently occupied and how long they've been seated. Its also very helpful to see how busy you each servers section is and how many covers they've had throughout the night so we can keep it balanced. Review collected by and hosted on G2.com.

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Director of Operations and Program Development
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's nice to be able to check reviews before making a reservation, and get insider tips-especially when you are entertaining clients or trying to source new restaurants for them. Review collected by and hosted on G2.com.

What do you dislike?

The process just doesn't seem to be as easy as Open Table-much easier to make reservations there. It's hard for me to tell sometimes which restaurants do take Yelp reservations, and occasionally I've experienced times when I've made a reservation through Yelp the restaurant cannot seem to find it. I dislike the fact that I am forced to download the app to see full reviews on my phone. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being prepared when going to a restaurant for the first time with clients-knowing the ins and outs and looking more like an insider is great. It's nice to talk knowledgeably about a place or seem in the know about local restaurants when traveling to different areas. Review collected by and hosted on G2.com.

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Software Support Engineer
Hospitality
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ability to post reviews and comments in a simple way Review collected by and hosted on G2.com.

What do you dislike?

UI could be improved to make the usage more efficient Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the trial version to see how you like it. Overall, it is an easy software to use with plenty of potential. Cost side of it is very helpful in making decisions of going live with it or not. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reservations & House Management System. Helps us to make decisions on other aspects such as having enough labor to support all the reservations for the day. Easier to make schedules in advance as it gives an overall picture of how busy the restaurant may be. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I think it's smart that the color is red for the interface. Also, I do enjoy that Yelp reservations is intuitive and convenient. It is a necessary evil (I say this because I don't really like technology) Review collected by and hosted on G2.com.

What do you dislike?

people are more likely to not notify us of a reservation change. no shows are more likely Review collected by and hosted on G2.com.

Recommendations to others considering the product:

got to keep up with the times. it helps to stay relevant to the increasingly techie world Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

our hostesses can focus on other duties rather than take numerous phone calls for reservations. Review collected by and hosted on G2.com.

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Executive Director
Hospitality
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Simple layout for users, easy to navigate. Review collected by and hosted on G2.com.

What do you dislike?

Limited customization relative to some other software options out there, but it allows for easy user recognition of a popular product line (Yelp) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good 1st step program for evaluating restaurants and other venues for events Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able toview other user experiences to make sure rates that sound too good to be true are not at bad hotels before sending clients and members to bad restaurants (primarily) and hotels Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

You can see reviews about the restaurant before making a reservation Review collected by and hosted on G2.com.

What do you dislike?

Not many places are enrolled in this system so the options are too few Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It’s a good choose since yelp is already popular for finding information about anything Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Saves time since you can book in advance. You no longer have to wait in long queues Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the focus on restaurant reservations in quite a few markets. Yelp is an established voice/brand in the food industry and provides integrations for easy use. I also appreciate the ability to easily manage and modify reservations if needed. Review collected by and hosted on G2.com.

What do you dislike?

I would appreciate further product improvement for scaling to corp users/accounts and stronger account management. Would also appreciate richer content for local food recommendations and food trends to provide more info to users in various markets. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy restaurant recommendations and local food recommendations Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The fact that the reservations is easy for the customers Review collected by and hosted on G2.com.

What do you dislike?

I liked everything that came with the Yelp Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

its less time i have to spend with our own systems troubleshooting issues that happen. Gives me more time to complete other tasks Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's easy to use and it allows me to make reservations to speak with folks whenever I need to. Review collected by and hosted on G2.com.

What do you dislike?

Despite the accessibility, the interface is hard to se. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm solving how do I interact with folks on this project and use it for good. Review collected by and hosted on G2.com.

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Assistant General Manager at Joël Robuchon***
Restaurants
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The fact that we can check on people thoughts Review collected by and hosted on G2.com.

What do you dislike?

We cant make reservation directly on the app Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Ease of the reviews on one spot. Great brand everyone trusts. Review collected by and hosted on G2.com.

What do you dislike?

Users cant access site on their phone without signing up and downloading. This makes users less likely to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reservation system and reviews all in one

Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of use, I can't think of one particular feature over another Review collected by and hosted on G2.com.

What do you dislike?

The look of the web page, I don't have many dislikes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

knowing what customers are thinking Review collected by and hosted on G2.com.

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Project Engineer
Mechanical or Industrial Engineering
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's easy to make a dining reservation on my phone through the Yelp app. The system reminds me of OpenTable which used to be integrated with Yelp. SeatMe is convenient because I use Yelp frequently to look up new restaurants to try and I am able to book the table (or make modifications) within the app. I can make reservations 24/7, which would not be possible if I had to call in to the restaurant to book seats. I also like receiving confirmations by email and getting notifications by text messages. Review collected by and hosted on G2.com.

What do you dislike?

Not every restaurant participates in the SeatMe reservation system, and because of that, I've probably only used it a handful of times (and I dine out several times per week). For the cases when SeatMe is not available, I would have to call the restaurant to book a table (the old fashion way) or res. The Seat Me system also lacks an interface/concierge where people can make special requests (send flowers, birthday celebrations, dietary restrictions, preferences in seating location, etc.). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you like Open Table, you'll also like Seat Me. It's possible to make a reservation within seconds. To the SeatMe developers, I would suggest make room for special requests. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I make online dining reservations through SeatMe and it's confirmed to me electronically through text messages. No more phone calls. Review collected by and hosted on G2.com.

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CEO
Graphic Design
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The best thing of SeatMe is: this software is kind of a hybrid (comparing with open table and old school dry-erase) plus is part of yelp which it means you can generate more traffic on your websites or reviews through yelp and don't forget price it is cheaper than open table. And seatme has a fixed fee with no additional per cover charge and works on any computer that has web access, not just iPad. (nice) // Lo mejor de SeatMe es que es un HIBRIDO (comparado con open table y el viejo metodo de escribir y tachar en papel) ademas es parte de yelp lo que significa que puedes geenrar mas trafico en tu sitio web o a traves de yelp y sin olvidar que es mucho mas barato que open table. y seatme tiene un fee o arancel fijo sin cargo adicional que se uede usar en cualquier computadora, no solo ipad. Review collected by and hosted on G2.com.

What do you dislike?

Money. why do you need to pay so much for a software like this? its still too much 99$ per month (for small business), the monthly subscription should be base on table quantity in the restaurant or company using the software. // El dinero, porque se debe pagar tanto por softwares como este? 99$ al mes es demasiado (para negocios pequeños) la suscripcion mensual deberia estar basada en la cantidad de mesas que hay en el restaurante que usa el software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try, Seat me has no installation fees, no cover fees, no contracts. // Dale una oportunidad, Seatme no tiene costo de instalacion, de covers o de contrato. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In my case, my wife use the software in the restaurant she works as a manager, Me, working for the restaurant with all the digital stuff I could say the benefits of seatme are: it is virtually connected to yelp and you can do the reservation at the same time you read restaurant reviews and menu, is like you are in the restaurant without being in it. Save money and time for customers and people working at front door and time is money. // En mi caso, mi esposa usa el software en el restaurante donde trabaja como manager y yo trabajo para el restaurante con la parte digital en general, dicho esto puedo decir que los beneficios de seatme son: esta virtualmente conectado a yelp osea que puedes hacer la reservacion al mismo tiempo que lees el menú y los reviews del restaurante, es como estar en el restaurante sin estar físicamente. Ahorra mucho dinero y tiempo para los clientes y para la persona que trabaja en la puerta principal del restaurante (tiempo es dinero). Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It's easy to use. Switching around reservation times takes no effort at all. Tracking schedules is simple and to the point. I like that it allows a gateway for people to write reviews and sends reminders after the event has took place. Review collected by and hosted on G2.com.

What do you dislike?

I enjoy everything about this service and would recommend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to keep track of reservations in an easy format. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Worked great and easy to use was the best part about this product. Review collected by and hosted on G2.com.

What do you dislike?

no cons, sometimes it may be easier to just call and reserve seating? or that the restaurant that you are trying to goto does not have this program Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No business problems that I am solving Review collected by and hosted on G2.com.

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