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WPMU DEV Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise WPMU DEV for its excellent customer support, which ensures quick fixes and effortless site migrations. (18 mentions)
Users value the 24/7 support from WPMU DEV, highlighting the team's responsiveness and helpfulness in resolving issues. (14 mentions)
Users highlight the quick and helpful technical support from WPMU DEV, ensuring smooth resolutions for any issues. (13 mentions)
Users praise the 24/7 support for its quick response and helpfulness in resolving various issues efficiently. (8 mentions)
Users love the high-quality plugins of WPMU DEV, making management and performance improvements effortless and efficient. (7 mentions)
Users report backup issues with WPMU DEV, finding migration to multisite cumbersome and frustratingly non-functional. (4 mentions)
Users criticize WPMU DEV for being expensive, especially for low traffic or personal sites without adequate support. (4 mentions)
Users express concerns about high pricing and lack of transparency in renewal rates for WPMU DEV services. (4 mentions)
Users express concerns about the high cost of WPMU DEV's hosting, especially for low-traffic or personal sites. (3 mentions)
Users face plugin issues and high costs for low-traffic sites, impacting their overall WPMU DEV experience. (3 mentions)

5 Pros or Advantages of WPMU DEV

1. Customer Support
Users praise WPMU DEV for its excellent customer support, which ensures quick fixes and effortless site migrations.
See 18 mentions

See Related User Reviews

Wyly W.
WW

Wyly W.

Small-Business (50 or fewer emp.)

4.5/5

"Great Service So Far"

What do you like about WPMU DEV?

great service so far... thank you for your support

Erkan G.
EG

Erkan G.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect support"

What do you like about WPMU DEV?

Easy to access support online. Huge thanks

2. Helpful
Users value the 24/7 support from WPMU DEV, highlighting the team's responsiveness and helpfulness in resolving issues.
See 14 mentions

See Related User Reviews

Wyly W.
WW

Wyly W.

Small-Business (50 or fewer emp.)

4.5/5

"Great Service So Far"

What do you like about WPMU DEV?

great service so far... thank you for your support

Erkan G.
EG

Erkan G.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect support"

What do you like about WPMU DEV?

Easy to access support online. Huge thanks

3. Technical Support
Users highlight the quick and helpful technical support from WPMU DEV, ensuring smooth resolutions for any issues.
See 13 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Migrated Here and Haven't Looked Back"

What do you like about WPMU DEV?

I migrated the sites I manage to WPMU DEV over the course of a few months, and it has been absolutely fantastic. Migrations for each site were quick a

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Good product but great support"

What do you like about WPMU DEV?

24/7 support team that helps with almost anything you need. Leroy from the support team went above and beyond to help resolve my issues and I have had

4. 24/7 Support
Users praise the 24/7 support for its quick response and helpfulness in resolving various issues efficiently.
See 8 mentions

See Related User Reviews

Erkan G.
EG

Erkan G.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect support"

What do you like about WPMU DEV?

Easy to access support online. Huge thanks

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Good product but great support"

What do you like about WPMU DEV?

24/7 support team that helps with almost anything you need. Leroy from the support team went above and beyond to help resolve my issues and I have had

5. Plugin Quality
Users love the high-quality plugins of WPMU DEV, making management and performance improvements effortless and efficient.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Migrated Here and Haven't Looked Back"

What do you like about WPMU DEV?

I migrated the sites I manage to WPMU DEV over the course of a few months, and it has been absolutely fantastic. Migrations for each site were quick a

Michelle R.
MR

Michelle R.

Small-Business (50 or fewer emp.)

5.0/5

"Trying to get my site to load faster, but I broke it."

What do you like about WPMU DEV?

WPMU DEV is easy to use. I love how you can see what you should upload as far as plugins, and then the next steps are easily laid out. I already wear

5 Cons or Disadvantages of WPMU DEV

1. Backup Issues
Users report backup issues with WPMU DEV, finding migration to multisite cumbersome and frustratingly non-functional.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Great product, great service, great price compared to other pro services"

What do you dislike about WPMU DEV?

Not much to dislike, but I do have two complaints... One is that the monthly price of hosting is very very high for low traffic or non-business site

Melissa S.
MS

Melissa S.

Small-Business (50 or fewer emp.)

5.0/5

"Quality support team"

What do you dislike about WPMU DEV?

I only wish I could link to my bank's credit card payment system for customer invoicing which has lower fees, rather than using Stripe.

2. Expensive
Users criticize WPMU DEV for being expensive, especially for low traffic or personal sites without adequate support.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Great product, great service, great price compared to other pro services"

What do you dislike about WPMU DEV?

Not much to dislike, but I do have two complaints... One is that the monthly price of hosting is very very high for low traffic or non-business site

JC

Jay C.

Small-Business (50 or fewer emp.)

0.0/5

"Lack of Transparency in Membership Pricing"

What do you dislike about WPMU DEV?

I have been a member of this platform for over five years and have seen its business model shift from multisite services to a focus on support and hos

3. Pricing Issues
Users express concerns about high pricing and lack of transparency in renewal rates for WPMU DEV services.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Great product, great service, great price compared to other pro services"

What do you dislike about WPMU DEV?

Not much to dislike, but I do have two complaints... One is that the monthly price of hosting is very very high for low traffic or non-business site

JC

Jay C.

Small-Business (50 or fewer emp.)

0.0/5

"Lack of Transparency in Membership Pricing"

What do you dislike about WPMU DEV?

I have been a member of this platform for over five years and have seen its business model shift from multisite services to a focus on support and hos

4. High Cost
Users express concerns about the high cost of WPMU DEV's hosting, especially for low-traffic or personal sites.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Great product, great service, great price compared to other pro services"

What do you dislike about WPMU DEV?

Not much to dislike, but I do have two complaints... One is that the monthly price of hosting is very very high for low traffic or non-business site

Andre Van Der M.
AM

Andre Van Der M.

Small-Business (50 or fewer emp.)

4.5/5

"Great service for Wordpress Agencies"

What do you dislike about WPMU DEV?

Lately WPMUDEV has started charging for additional services which were included in the past. While I understand the commercial reasons for this, it is

5. Plugin Issues
Users face plugin issues and high costs for low-traffic sites, impacting their overall WPMU DEV experience.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Great product, great service, great price compared to other pro services"

What do you dislike about WPMU DEV?

Not much to dislike, but I do have two complaints... One is that the monthly price of hosting is very very high for low traffic or non-business site

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Good product but great support"

What do you dislike about WPMU DEV?

Honestly there isn't too much I dislike about WPMUDEV, there is the occasional plugin issue and I would like to have the option of shared hosting for

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WPMU DEV Reviews (863)

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WPMU DEV Reviews (863)

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Susan L.
SL
Susan L.
Managing Partner
Small-Business (50 or fewer emp.)
Originally submitted 7/17/2020
"One of a kind products and services backed by world class support"
5/5
What do you like best about WPMU DEV?

Absolutely still in love with WPMU Dev, and thrilled with all of the new products and services and enhancements they continue to add to their system, it's never-ending. Don't question this business decision, it's the best choice you'll ever make for your business. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Nothing - I love everything even more than I did before. It just keeps getting better! Review collected by and hosted on G2.com.

Response from Deivydas Bumblis of WPMU DEV

Hey Susan,

It is fantastic to read such positive words about your experience with our services and team thus far. We couldn't be happier having the opportunity to serve you, thank you for placing your trust in us :)

Hoping to continue working with you for years to come!

Regards,

Deivydas

Remco v.
RV
Remco v.
Online Marketeer / Recruitment Marketeer (freelance)
Small-Business (50 or fewer emp.)
Originally submitted 3/26/2020
"The best WordPress Management for my clients with their plugins, Hub, hosting & customer service."
5/5
What do you like best about WPMU DEV?

The helpdesk always solves my WordPress issues very quick. 24 Hours a day and also on weekends. Fortunately, problems with the WPMU DEV hub are very rare. Their WordPress plugins have solutions for everything. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

I dislike nothing about WPMU DEV. I love it. Review collected by and hosted on G2.com.

Rob B.
RB
Rob B.
Copywriter, Editor
Small-Business (50 or fewer emp.)
Originally submitted 12/23/2023
"Thumbnail sketch: Great service!"
5/5
What do you like best about WPMU DEV?

Aamir took a careful look at a long-standing problem with thumbnails on the site and not only presented a fix, he also provided options to make regenerating thumbnails much faster in the future.

More recently, Luis Cardenas aided me in configuring Captcha using the WPMUDEV plugin, Defender (they have many useful plugins) and walked me through the setup - I was entering the info into the wrong spot.

This is emblematic of their invaluable support - your solution is resolved and you are smarter for it. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Nothing comes to mind. There are no support services that can hold a candle to them. Review collected by and hosted on G2.com.

Gordon S.
GS
Gordon S.
Education Management Consultant
Higher Education
Small-Business (50 or fewer emp.)
"Brilliant Support Team and Excellent Customer Service"
5/5
What do you like best about WPMU DEV?

A brilliant support team and excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Downgrading a server can be difficult to accomplish. Review collected by and hosted on G2.com.

Lou D.
LD
Lou D.
Sr Developer
Small-Business (50 or fewer emp.)
"Outstanding Support Staff—Especially Luis Cardenas"
5/5
What do you like best about WPMU DEV?

Everything! Their support staff has been extremely helpful in many different situations. Luis Cardenas, has been especially helpful when I have had to reach out to support. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

I can't think of anything. Literally nothing comes to mind. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
Originally submitted 8/4/2022
"Great product, great service, great price compared to other pro services"
3/5
What do you like best about WPMU DEV?

Great service for managing wordpress sites, and if anything goes wrong with the service they offer, or your site in general then they are available with live chat to assist. Often but not always they simply can fix the problem for you. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Not much to dislike, but I do have two complaints...

One is that the monthly price of hosting is very very high for low traffic or non-business sites.

The other gripe is that they really offer no support or assistance for wordpress multisites (to be clear their management services and plugins do support multisite, they will just not assist you with migrating to a multisite), and it kinda seems like their products are engineered to make it difficult to save money on hosting by moving from individual sites hosted with them to a multisite. I have several personal (and a couple business) low traffic sites which I would really like to host with them without having to pay the full price of their managed VPS for each one. To save money on hosting these sites I need to set up my own VPS and manage it myself, else I have to pay $18/mo for each very low traffic site.

Overall, I wouldn't let either of these issues stop you from using WPMU dev. If the hosting is too expensive for your low traffic or personal site then you can still host elsewhere and use their management service, and their products do work on mulitisite, it has just always proven impossible for me to successfully move my existing sites to a multisite using their backup system, and I never wanted to build them again from scratch. Though I would prefer to host all my sites with WPMU, it's just very expensive and they seem to make migrating out deliberately buggy and non functional. Review collected by and hosted on G2.com.

Response from Deivydas Bumblis of WPMU DEV

Hey there,

Thank you for the extensive review! We greatly appreciate that and are happy to have you with us :)

Regards,

Deivydas

Wyly W.
WW
Wyly W.
ceo
Small-Business (50 or fewer emp.)
"Great Service So Far"
4.5/5
What do you like best about WPMU DEV?

great service so far... thank you for your support Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

you did give me bad advice on redirecting my dns which took one of our sites offline but it was manageable. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Small-Business (50 or fewer emp.)
"Outstanding Support and Great Products"
5/5
What do you like best about WPMU DEV?

Support is outstanding, I recently got help from Luis Cardenas and he was fantastic. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Nothing, all my experiences are great, as are the products. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Powerful Hosting and Plugins—An Indispensable WordPress Toolkit"
4.5/5
What do you like best about WPMU DEV?

Powerful hosting and plugins make for an indispensable suite of tools for WordPress. That paired with top notch support from Luis C and the rest of the team makes WPMU Dev my goto choice. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Fast plans can get pricey. As a nonprofit, we work hard to keep our limited resources focused primarily on our mission. Review collected by and hosted on G2.com.

Verified User in Graphic Design
AG
Verified User in Graphic Design
Small-Business (50 or fewer emp.)
"Migrated Here and Haven't Looked Back"
5/5
What do you like best about WPMU DEV?

I migrated the sites I manage to WPMU DEV over the course of a few months, and it has been absolutely fantastic. Migrations for each site were quick and painless, and whenever an issue arose the support team was quick with a fix. The suite of plugins available and The Hub feature have become core parts of my builds now. It's all streamlined and organized in a way to keep things as easy as possible for a dev or team to succeed. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

My biggest gripe is I cannot purchase .ca domains through WPMU DEV. Review collected by and hosted on G2.com.
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