World Connection Reviews & Provider Details

World Connection is a US-owned nearshore outsourcing partner headquartered in Boise, Idaho, with its operations center in Guatemala City and remote expansion in El Salvador. We build dedicated customer experience teams that work your hours in US Central time, in English and Spanish, from buildings we operate ourselves, 100% in office. Each team works one client's program, in that client's systems, under that client's name. There is no shared agent pool. Services cover inbound customer service, technical support, outbound sales and appointment setting, order processing, back office, social media care, after hours answering, and peak season support. We are SOC 2 Type II audited, PCI DSS and HIPAA compliant, and we support 48 brands. Programs start at five seats, most go live two to four weeks from signature, and quotes come back within 48 hours.