I like their customer service the best. I rarely have to wait more than 30 minutes before getting a response to a question through their online chat feature. Their team members are exceptional at listening and partnering with you to utilize their system to help strengthen your company's people related initiatives. They also have a plethora of company resources and guides to help navigate their system and also white papers and guides to help with the topics of performance, check-ins and culture. Review collected by and hosted on G2.com.

We did have a challenge with the goal dashboard last year. We tried utilizing their cascading goal feature but it was difficult to understand from the organizational goal standpoint how we were doing. Review collected by and hosted on G2.com.

I like that the system includes almost everything you need to coach, develop and evaluate your team members. It's also very flexible. You can turn on/off the features you want to use. The customer support team is very responsive and will even do Zoom meetings to help you out. The team certainly knows performance management best practices and will help you implement them inside your company. Review collected by and hosted on G2.com.

Not really anything to dislike. The company is always improving the features and listens to their customers. I've been wanting an integration with MS Teams as well as a 9-box feature that supports the Performance Values matrix. I've learned this should be ready in a couple of months. I can't wait for that! Review collected by and hosted on G2.com.

PC provided an easy, intuitive and efficient tool to automate our performance management processes in a way that aligned with the coaching and development oriented culture of Metro United Way. Before going with PC we were still using paper forms and some were still handwritten reviews. Using PC gives us a much easier way to track who has completed their review and who is still working on their review. And with so much emphasis on Data these days, the graphs and charts that can be created from the employee information is great for Human Resources to present to the Leadership team. Plus the learning tools offer good information - that is if anyone ever has enough time to look through them. : ) Review collected by and hosted on G2.com.

If I had anything negative to say it would be making changes to your objectives. And going through the signing piece at the end of a performance review. Those two things seem to create the most problems for our staff. Review collected by and hosted on G2.com.

Performance Culture has been successful in aligning our company core values with our strategic growth and performance conversations. Alignment meetings were extremely beneficial for our managerial and administrative teams to understand the necessity of creating a "performance culture". In addition, the Performance Culture team is always available to answer any questions we may have, whether it is personnel or software related. It is also greatly appreciated that the Performance Culture team is able to educate and train our employees. Review collected by and hosted on G2.com.

Thus far, our team has not encountered any downsides or negatives of Performance Culture. Review collected by and hosted on G2.com.

Performance Culture has a very customer centric approach while using consultative questions to understand the goals you are looking to fulfill. They don't stop there. Once you've identified what you will be doing with them, they will be with you to help you implement things effectively and to modify along the way. Review collected by and hosted on G2.com.

I only wish they were closer in person, however, they have been available via Zoom or other tools to interact with them. Review collected by and hosted on G2.com.

It's customizable. You can use all of the features available in PCS or you can use just a few of the features. You can build it to your needs. Review collected by and hosted on G2.com.

The app is always improving, so the view on one screen or another may change slightly to accommodate an update. It's not really a dislike, I like the improvements, but this is an evolving tool so improvements that may change the features or views on the screen may change and improve over time. Review collected by and hosted on G2.com.

Performance Culture has given a short onramp and excellent customer service to allow our team to bake in the most critical aspects of how we see and understand staff developing within our team. Review collected by and hosted on G2.com.

Its not a CRM / Enterprise level product that I'm used to configuring and working with. Review collected by and hosted on G2.com.

can launch what we need and grow into PC Review collected by and hosted on G2.com.

Agendas don't link to our Outlook calendar Review collected by and hosted on G2.com.

We received amazing customer service and support. Turnaround time for support related questions is quick, and helpful. Our implementation was easy and they offered online training for all of our employees (300+, in 29 states). We have been on the platform since Fall 2020, and started by implementing monthly check-ins. Our employees were resistant at first, but once they got into the system and realized the simplicity, they gained appreciation for the system, as well as the reason behind the check-in process. Coming from an anniversary performance evaluation cycle, done on paper, automation and simplification was a must. We have now transformed all of our performance reviews to a fixed focal time of the year, where we were easily able to use information/data from the prior check-ins with ease. I cannot wait for the 2022 annual reviews with a full year of check-ins to work from. It is a great bonus that we can modify performance evaluation templates with ease. No more word/excel document frustrations with PDF formatting issues. Review collected by and hosted on G2.com.

The system is fairly easy to use once you have a good understanding, but it could be a little more intuitive and offer some additional editing rights. I do not like that managers cannot go back and update their feedback from a check-in. I feel that if you do a check-in and respond in the system, and then you have a verbal conversation with the employee, that you should be able to update notes from your conversation. Also, with everyone accessing information on mobile devices, it would be great if the system had more mobile compatibility. Our field workers need to access from tablets and phones, and they have had a struggle with the layout and options not being available on the devices. Review collected by and hosted on G2.com.

Integration with HRIS

Good customer service Review collected by and hosted on G2.com.

The platform is extremely slow

Not intuitive

Reporting could be easier - filters don't work if you have more than 3 queries, takes sometimes 24 hours to generate a report of 200 values.

Ratings system should be more customizable - performance objectives should not automatically average all ratings, you should be able to override the rating.

You should be able to have more than 5 rating options - I'd like to be able to rate someone a 3.5 or 7 out of 10

You should be able to easily pull an excel report of all objectives without asking PC to do it for us.

The dashboard gives a good overview of the status of reviews, but you should be able to click on that to see who is still outstanding rather than having to run a report to see it. Review collected by and hosted on G2.com.