Wisetail Reviews & Product Details

The proprietary stuff they're doing on the back end is truly impressive and unique in the product class, this is matched equally by the level of service the team at PlayerLync provides their clients. Review collected by and hosted on G2.com.

There is some legacy stuff that still needs to be updated, and the Android build lags behind the Apple-Ecosystem builds, but these are all things on the roadmap from what I understand. Review collected by and hosted on G2.com.

The fact that it all lives on an iPad that employees like using Review collected by and hosted on G2.com.

The complexity of organizing content, updating content, overall tracking, etc. is a full time job. For a larger organization that might be right in one person's wheelhouse, but for us (smaller size), it's a lot to get our hands around. Review collected by and hosted on G2.com.

Playerlync has been a very easy product to manage and adapt in our restaurants. Stores love the new interface. Our rep Joey is also always available and responsive when I need assistance. Review collected by and hosted on G2.com.

Wish I could have more sub categories on bed user side. Videos don't do the best very choppy Review collected by and hosted on G2.com.

The team of support engineers is top notch and respond within 24 hours, but most times way before that 24 hours. Review collected by and hosted on G2.com.

We don't use it like most concepts so while it limits us in some aspects it does help Playerlync and us understand it limits but also future capabilities. Review collected by and hosted on G2.com.

Training and support from PlayerLync has been great from the start up to launch day! Our ability to manage content, add, delete and feature is what attracted us to PlayerLync. Review collected by and hosted on G2.com.

Not much to dislike, even when we struggled with a function the support team was fast and thorough. If I had to say one thing it would be some of the steps in the back end could be streamlined. Review collected by and hosted on G2.com.

It can do just about everything, from Videos to PDF to real e-learning tracking. Add on "Forms" to replace paper checklists... It truly is a complete training system; almost a complete management system. Review collected by and hosted on G2.com.

What I dislike most is learning as we go and set up time. Being such a massive system that does everything, we're constantly learning "HOW" to do those things. And setting it all up takes time. We've been with PL for over a year and we're just starting to use Forms. (Which is a very cool feature too.) Lastly, being so new, they're still adding features. But every update brings something cool. Review collected by and hosted on G2.com.

Our early experiences were excellent. Onboarding and having our co-lab in Bozeman were fantastic, and it was as painless a process as launching an LMS could have been. Our rep was fantastic, intelligent, and knew the system inside and out. Review collected by and hosted on G2.com.

Since launch, our experience has gone downhill. The company was acquired (not sure if this caused the decline or not), we were reassigned to a new rep, and any and all site improvements promised over a year ago have been postponed time and again. Our new rep doesn't seem to understand the system at all and cannot answer our questions. We have made no progress or improvements to our initial release, and use has dropped off in our organization due to the stale tech. Finally, the search function is laughable. It's impossible to find courses using it. Review collected by and hosted on G2.com.

By far my favorite part about PlayerLync is the people I get to work with. Their team has amazing customer service and are extremely helpful. They go above and beyond to make sure their product is meeting our needs. They are always working to better their product and are great at communicating with us on how changes in their system will benefit or impact our team. Review collected by and hosted on G2.com.

Anything that I have had concerns about they quickly resolve or add to the product map. Their reports are not quite where I would like them to be but even then they provide me with workarounds and updates to meet my needs until it can be built into their system. Review collected by and hosted on G2.com.

It is helpful to organize all new training documents, limiting access, uploading and sharing many kinds of media. Love that it is easy to brand and back-end is very intuitive. Review collected by and hosted on G2.com.

For our company, it would be helpful to have a deeper folder system, an easier way to search through longer PDFs, I would prefer videos started at the beginning upon opening the app, there are times when the last user will remain logged in even after the program is closed. Excited for the update on forms! Review collected by and hosted on G2.com.

Wisetail LMS serves as the platform for our users to interact with our online micro learning content. This has created a space for both our teams to deploy effective training across their systems. The single sign-on options allows our team to limit utilization metrics and focus more on what our users are learning and focused on as an organization. Review collected by and hosted on G2.com.

The reporting capabilities for local admins are limited. Many reports have to be generated by our internal team which can cause delays and large amounts of backend work. Review collected by and hosted on G2.com.