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Wisetail Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

22 months

Wisetail Media

Wisetail Demo - Get new employees up-to-speed faster
Help new employees learn their job quickly through structured onboarding and training, so they can start working with confidence from day one.
Wisetail Demo - Make it feel like your company
Your branding and a consistent design creates a reliable, familiar experience for your employees.
Wisetail Demo - Help employees find answers fast
Keep all SOPs, instructions, and resources in one place so employees can quickly find what they need while they work.
Wisetail Demo - Support frontline teams anywhere
Provide access to training and information from any device, helping frontline teams stay productive wherever they are.
Wisetail Demo - Keep work consistent across locations
Help teams follow clear steps using checklists and workflows to ensure work gets done the same way, every time, across all locations.
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Wisetail Reviews (49)

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Reviews

Wisetail Reviews (49)

View 1 Video Reviews
4.2
49 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and exceptional customer support, highlighting how it simplifies training and content management across teams. Many appreciate the platform's flexibility in delivering various content types, making it easy for employees to access necessary materials quickly. However, some users note that the reporting capabilities could be improved, as they find it lacking in depth and usability.

Pros & Cons

Generated from real user reviews
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ZH
HR Assistant
Mid-Market (51-1000 emp.)
"Perfect System for our Training"
What do you like best about Wisetail?

We love Wisetail. We have been using the system for over two years and find it to be easy to administer training videos to our entire staff, upload videos, daily use of badges and merits. The customer service/support has always been exceptional. Implementing and integrated the system was a breeze and we have had no problems since! We use Wisetail everyday! Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

Honestly, nothing. We have never had an issue with the site. Review collected by and hosted on G2.com.

SB
Enterprise (> 1000 emp.)
"Great LMS"
What do you like best about Wisetail?

Overall, Wisetail is easy to use for an LMS. It's easy to upload training materials and documents. When issues do arise (because they will with any technology) Wisetail solves the problem quickly and is very responsive. We love working with Tyler as our account rep and have built a great working relationship with him. He's always available and lets us know if he's out of office and who we can contact. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

Wisetail is constantly upgrading and releasing new updates. When they launched OnTrack (an additional cost add on), it seemed that more of their concentration went to that and product releases for their main site slowed down.

We are a large franchise organization and it can be difficult navigating that with all the permissioning that needs to be done. The permissioning can be very cumbersome.

I also wish that our regional directors could see all their locations training completions easier. We have had to build out reports in PowerBI to accommodate our needs. Review collected by and hosted on G2.com.

Josh G.
JG
Mid-Market (51-1000 emp.)
"Wisetail is terrific--except for reporting. The CS, CX, and admin flexibility are top notch."
What do you like best about Wisetail?

Almost everything! The 1:1 support we recieve from our Accout Manager, Brittany, is top notch. The UI for end users is terrific. I'm glad they made significant upgrades to their word processor for creating learning modules and other content. The flexiblity to assign user groups across all of our franchises is super handy. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

The reporting functionality is truly abysmal. I am not saying that to be dramatic. Especially for test reporting, the reporting that lives within the LMS is nearly unusable. Anytime I talk to anyone about Wisetail, I unfortunately have to say something along the lines of "it's fantastic, but if you're in the hunt for good reporting, look elsewhere." Review collected by and hosted on G2.com.

AV
Mid-Market (51-1000 emp.)
"User-friendly LMS from start to support!"
What do you like best about Wisetail?

I appreciate the ease of use for most functions. Navigation, reporting, creation, and importing content is a breeze. I appreciate my Account Manager, Brittany, and the support team for their rapid response times and courtesy. It is a program that I am proud to share with my peers. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

I wish there were a bit more design and other flexibility. There are a few things that have workarounds that aren't very clear or easy-to-use. Overall I am pleased. Review collected by and hosted on G2.com.

HC
Enterprise (> 1000 emp.)
"Great service all around!"
What do you like best about Wisetail?

We love that this is a digital platform that allows us to push company information to our locations quickly and ensure our teams have the most up-to-date information at their fingertips. PlayerLync goes above and beyond to ensure we always have exceptional service. They are engaging and always looking for ways to continue to provide top-notch service for all aspects of our business. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

I do not have any feedback as PlayerLync is always willing to listen to any feedback we have and work on solutions with us like more categories and folders within folders. Review collected by and hosted on G2.com.

Natasha B.
NB
Mid-Market (51-1000 emp.)
"Always making moves for improvement!"
What do you like best about Wisetail?

I've been with Wisetail for 5 years and 2 companies...they continue to grow and develop the sight. I appriecate their partnership because they listen to their clients needs and are always willing to help. They are client focused! Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

Wisetail isn't currently as robust as some of their competitors but they continue to develop the functions for both the admin and end user. Review collected by and hosted on G2.com.

ID
Enterprise (> 1000 emp.)
"Excellent LMS"
What do you like best about Wisetail?

That it is so easy to use, highly customizable and that Wisetail offer excellent customer support both on the phone and through The Drop Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

To be honest, I don't really have any. I would like to see more relevant reporting options and interactive widgets in the dashboard Review collected by and hosted on G2.com.

HZ
Mid-Market (51-1000 emp.)
"Customer support has been great!"
What do you like best about Wisetail?

It's relatively easy to use and our Playerlync manager Connor has been extremely helpful answering questions and guiding us. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

It would be nice if the site had more help articles on the admin portal to help with troubleshooting or maybe i am unaware this feature exists. Review collected by and hosted on G2.com.

Verified User in Sports
AS
Mid-Market (51-1000 emp.)
"Best of the Best"
What do you like best about Wisetail?

The best thing about Playerlync is how quick and easy it is to make new users. Playerlync allows me to clone existing users with similar groups and teams. Over the last decade, this feature has saved me countless hours of work. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

I have no complaints about Playerlync. The product works as it was intended and then some. It makes my job much more efficient. Review collected by and hosted on G2.com.

Hannah G.
HG
General Manager
Small-Business (50 or fewer emp.)
"Great Technology and Great Service!"
What do you like best about Wisetail?

Since using PlayerLync, our onboarding, training, and continuing education have become streamlined into one easy-to-use platform. The PlayerLync Forms make our Daily Operations fast, efficient, and easy to review. Plus, we are very excited to roll out PlayerLync to our upcoming Franchise locations to optimize consistency and productivity across the company! Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

Some layouts and organizational tools started out slightly complicated but became much easier to use with repetition. Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

22 months

Perceived Cost

$$$$$
Wisetail Features
Assessments & Quizzes
Learning Paths
Communication & Notifications
Assignment Scheduling
Gamification
Varied User Types
Certifications
Assessments and Practice
Content Delivery and Tracking
Content Creation