# Wisetail Reviews **Vendor:** Intertek **Category:** [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) **Average Rating:** 4.2/5.0 **Total Reviews:** 49 ## About Wisetail Wisetail is a frontline employee enablement platform that helps you train employees, share important information, and support daily work, all in one place. Unlike traditional LMS solutions that focus mainly on course delivery, Wisetail connects training with real work, so your employees can apply what they learn more quickly and consistently. With Wisetail, you can: • Deliver training and onboarding efficiently → so new hires get up to speed quickly and can perform from day one • Customize and brand the platform → so it feels like your organization, making it familiar and easy for employees to use • Provide SOPs and resources in a centralized platform → so employees can find what they need without slowing down work • Learn and access content from any device → so your frontline team can stay informed and productive wherever they work • Follow operational workflows and checklists → so tasks are done correctly and consistently across locations • Manage training and content easily → built-in tools and AI reduce manual work and simplify daily operations • Track engagement and performance → so you can see what’s working and where improvements are needed Wisetail is built for organizations that need more than a standard LMS. It helps your employees learn, access information, and take action consistently. At the same time, it keeps your teams aligned, informed, and empowered across every location. \*\*Some reviews reference PlayerLync, which is now part of Wisetail.\*\* ## Wisetail Pros & Cons **What users like:** - Users value the **easy accessibility** of Wisetail, simplifying training and fostering efficiency for the entire staff. (1 reviews) - Users praise Wisetail for its **exceptional customer support** , making implementation and daily use smooth and effortless. (1 reviews) - Users find Wisetail's **ease of use** exceptional, making training administration and system integration effortless and efficient. (1 reviews) - Users find the **easy setup** of Wisetail to be a significant advantage, facilitating smooth implementation and integration. (1 reviews) - Users appreciate the **engaging gamification features** of Wisetail, enhancing training experiences with badges and merits. (1 reviews) - Users find Wisetail to be **responsive and helpful** , enhancing their LMS experience through excellent support and easy usability. (1 reviews) - Implementation Ease (1 reviews) - Integrations (1 reviews) - Interactive Learning (1 reviews) - Problem Solving (1 reviews) ## Wisetail Reviews ### 1. Perfect System for our Training **Rating:** 4.5/5.0 stars **Reviewed by:** Zoey H. | HR Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Wisetail?** We love Wisetail. We have been using the system for over two years and find it to be easy to administer training videos to our entire staff, upload videos, daily use of badges and merits. The customer service/support has always been exceptional. Implementing and integrated the system was a breeze and we have had no problems since! We use Wisetail everyday! **What do you dislike about Wisetail?** Honestly, nothing. We have never had an issue with the site. **What problems is Wisetail solving and how is that benefiting you?** Training oversights, compliance, OSHA trainings. ### 2. Great LMS **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Wisetail?** Overall, Wisetail is easy to use for an LMS. It's easy to upload training materials and documents. When issues do arise (because they will with any technology) Wisetail solves the problem quickly and is very responsive. We love working with Tyler as our account rep and have built a great working relationship with him. He's always available and lets us know if he's out of office and who we can contact. **What do you dislike about Wisetail?** Wisetail is constantly upgrading and releasing new updates. When they launched OnTrack (an additional cost add on), it seemed that more of their concentration went to that and product releases for their main site slowed down. We are a large franchise organization and it can be difficult navigating that with all the permissioning that needs to be done. The permissioning can be very cumbersome. I also wish that our regional directors could see all their locations training completions easier. We have had to build out reports in PowerBI to accommodate our needs. **What problems is Wisetail solving and how is that benefiting you?** As a business, we had an issue being able to quickly send out training to our Team Members and Wisetail has made that easy for us. ### 3. Wisetail is terrific--except for reporting. The CS, CX, and admin flexibility are top notch. **Rating:** 4.0/5.0 stars **Reviewed by:** Josh G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Wisetail?** Almost everything! The 1:1 support we recieve from our Accout Manager, Brittany, is top notch. The UI for end users is terrific. I'm glad they made significant upgrades to their word processor for creating learning modules and other content. The flexiblity to assign user groups across all of our franchises is super handy. **What do you dislike about Wisetail?** The reporting functionality is truly abysmal. I am not saying that to be dramatic. Especially for test reporting, the reporting that lives within the LMS is nearly unusable. Anytime I talk to anyone about Wisetail, I unfortunately have to say something along the lines of "it's fantastic, but if you're in the hunt for good reporting, look elsewhere." **What problems is Wisetail solving and how is that benefiting you?** Wisetail enables us to seemlessly provide learning and development content and resources across all of our franchise operators in the US and Canada. This has significantly increased our adoption of best practices and improved our bottom line. ### 4. User-friendly LMS from start to support! **Rating:** 4.5/5.0 stars **Reviewed by:** Amy V. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Wisetail?** I appreciate the ease of use for most functions. Navigation, reporting, creation, and importing content is a breeze. I appreciate my Account Manager, Brittany, and the support team for their rapid response times and courtesy. It is a program that I am proud to share with my peers. **What do you dislike about Wisetail?** I wish there were a bit more design and other flexibility. There are a few things that have workarounds that aren't very clear or easy-to-use. Overall I am pleased. **What problems is Wisetail solving and how is that benefiting you?** Company-wide communication and training for a geographically diverse team. It benefits me becasue my communication is clear and concise, easy to access, and engaging. I like it because it is user friendly from both the admin and user side of things. ### 5. Great service all around! **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Wisetail?** We love that this is a digital platform that allows us to push company information to our locations quickly and ensure our teams have the most up-to-date information at their fingertips. PlayerLync goes above and beyond to ensure we always have exceptional service. They are engaging and always looking for ways to continue to provide top-notch service for all aspects of our business. **What do you dislike about Wisetail?** I do not have any feedback as PlayerLync is always willing to listen to any feedback we have and work on solutions with us like more categories and folders within folders. **What problems is Wisetail solving and how is that benefiting you?** Allows us to communicate with all levels of our business from Franchisees to brand-new baristas through the digital platform, reducing the amount of paper and/or outdated information within our stores. It brings tracking for all training, company initiatives, and forms into one place for better follow-through with our teams. ### 6. Always making moves for improvement! **Rating:** 4.0/5.0 stars **Reviewed by:** Natasha B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Wisetail?** I've been with Wisetail for 5 years and 2 companies...they continue to grow and develop the sight. I appriecate their partnership because they listen to their clients needs and are always willing to help. They are client focused! **What do you dislike about Wisetail?** Wisetail isn't currently as robust as some of their competitors but they continue to develop the functions for both the admin and end user. **What problems is Wisetail solving and how is that benefiting you?** They are enhancing dashboard widgets and reporting. ### 7. Excellent LMS **Rating:** 5.0/5.0 stars **Reviewed by:** Ian D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Wisetail?** That it is so easy to use, highly customizable and that Wisetail offer excellent customer support both on the phone and through The Drop **What do you dislike about Wisetail?** To be honest, I don't really have any. I would like to see more relevant reporting options and interactive widgets in the dashboard **What problems is Wisetail solving and how is that benefiting you?** Ensureing continuity with the training across all positions and locations ### 8. Customer support has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Wisetail?** It's relatively easy to use and our Playerlync manager Connor has been extremely helpful answering questions and guiding us. **What do you dislike about Wisetail?** It would be nice if the site had more help articles on the admin portal to help with troubleshooting or maybe i am unaware this feature exists. **What problems is Wisetail solving and how is that benefiting you?** Playerlync is helping us with training and helping us get all our employees on the same page with their job roles. It's helping us keep training manuals and videos organized and at our staff's fingertips to learn to do their role well. It helps us build consistency, a big part of Mister O1. ### 9. Best of the Best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2023 **What do you like best about Wisetail?** The best thing about Playerlync is how quick and easy it is to make new users. Playerlync allows me to clone existing users with similar groups and teams. Over the last decade, this feature has saved me countless hours of work. **What do you dislike about Wisetail?** I have no complaints about Playerlync. The product works as it was intended and then some. It makes my job much more efficient. **What problems is Wisetail solving and how is that benefiting you?** Playerlync allows us to send critical content to every user from anywhere in the world. The content is delivered to our users within minutes of publishing. Users never have to search for new content to be downloaded. ### 10. Great Technology and Great Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Wisetail?** Since using PlayerLync, our onboarding, training, and continuing education have become streamlined into one easy-to-use platform. The PlayerLync Forms make our Daily Operations fast, efficient, and easy to review. Plus, we are very excited to roll out PlayerLync to our upcoming Franchise locations to optimize consistency and productivity across the company! **What do you dislike about Wisetail?** Some layouts and organizational tools started out slightly complicated but became much easier to use with repetition. **What problems is Wisetail solving and how is that benefiting you?** Training has become more consistent and uniformed throughout! It makes it much easier to collect data and read reports across multiple locations. ### 11. Great people, unstable system **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Wisetail?** The people at Wisetail were fantastic. From the CEO down to the newest customer service rep, we consistently had very positive interactions with them. They were generally prompt in returning emails and calls and overall customer service was definitely an excellent strength. **What do you dislike about Wisetail?** Almost every code update would break something. We were a Wisetail client from the very early days of the platform (version 4 I believe) until 2020 and the overall instability ultimately drove us away. Things were always broken and their code base wasn't solid enough to fix things easily. Add to that frustration the literal years that went by without a feature update as they kept selling from one investor to the next. Now that they've landed at a long-term owner, I'm hopeful they can recover and get back to the solid company they began as. In talking to current clients (as of June 2022), they still have not reached a place of stability. It is definitely a platform for small companies. **Recommendations to others considering Wisetail:** They need more time to develop. Keep looking. **What problems is Wisetail solving and how is that benefiting you?** They provided a great "first" LMS for us, but what began as a cutting-edge platform quickly fell behind to be barely the middle of the pack. One strength the platform always had was the ability to deeply customize how a course/module was laid out for the learner. The overall flexibility of look and feel for the platform was and still is great. But the features, especially in reporting, were lacking to the point that we had to switch. That was in 2020 though and they have great people so hopefully it's improved. ### 12. zero reporting, horrible customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Wisetail?** a very simple interface to design - low barrier to entry **What do you dislike about Wisetail?** reporting features do not support client needs **What problems is Wisetail solving and how is that benefiting you?** none ### 13. Flexible and Accessible Training Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Johnny T. | Director, Franchise Operations, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Wisetail?** PlayerLync is a very flexible platform giving numerous options for content management. It allows us to adjust how we deliver the content to the end user in a number of ways to achieve the best adoption. From an end user perspective, the platform is very easy to use and understand, giving us great accessibility. **What do you dislike about Wisetail?** I would look forward to a stronger reporting suite. Something to help demystify the level of engagement by end users with smart reporting that takes # of users, user activity, and content adoption into consideration. **Recommendations to others considering Wisetail:** Review in house course creation capabilities as you will need to stock content **What problems is Wisetail solving and how is that benefiting you?** PlayerLync has helped us get training into the hands of the employees. They no longer have to find a book or access a site when the manager is off the computer, this tool is available to them at all times. It also aids with the speed in which we can deliver a message. ### 14. PlayerLync is ALWAYS looking for areas of opportunity to improve and the staff is extremely friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Alissa G. | Manager of Sales and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about Wisetail?** Always trying to get better and take client requests. Never pretend like they are perfect. Extremely friendly staff. Truly feel like they put their clients at the heart of everything that they do. Alex, Brooke, Rob, Christian, Doug have all been extremely kind, patient and thorough with their job. I love them all! We have a lot of different software and this company is one that I can always count on to hear and address my concerns. **What do you dislike about Wisetail?** Sometimes things don’t work as they should. However, all the way from Beta testing to sales to the support team to Alex, everyone goes above and beyond to try to fix problems and meet our expectations. **Recommendations to others considering Wisetail:** Take time to figure out all of the capabilities of PlayerLync and then use it to its fullest capacity. It has a lot of great features that we haven’t even used yet. **What problems is Wisetail solving and how is that benefiting you?** It gives us a place to distribute all of our content to our franchises. It also gives us a place to deliver our training to our staff from HQ virtually. ### 15. Great product. Extensive set up. Expensive product on top of content that is typically expensive **Rating:** 3.5/5.0 stars **Reviewed by:** JOhn T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Wisetail?** Reliable product and typically very responsive with customer service. I really love the new updated user interface for the end user in the restaurants. We will be deploying that very soon. Also looking forward to deploying team manager in February. The gamification and curriculum paths are very exciting to me. **What do you dislike about Wisetail?** I wish the back end was a bit more user friendly. It is not very intuitive and takes a strong subject matter expert. In smaller companies like ours where manpower is limited it is cumbersome to try to manage. I also really wish I was here when the system was implemented because I am struggling to figure out what has been done. I am leaning towards starting fresh soon. **Recommendations to others considering Wisetail:** Make sure that prior to launching with PlayerLync you have a good amount of usable content and a plan to continue to develop and create. This was the biggest challenge we had. We just hired Modern Training a few months ago and will have a library of new content so we can relaunch playerlync internally. I am excited to push towards its full potential because I was a user in a previous company and loved it. **What problems is Wisetail solving and how is that benefiting you?** Currently. Not much but that is our fault. We aren't using it properly due to lack of content. In teh future we will house all of our new E Learning, Position Curriculum, Certification Exams, Course Quizes, and videos in it. ### 16. Versatility and scalability are key! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2019 **What do you like best about Wisetail?** We use Wisetail primarily for training all of our volunteers. We love the versatility and the ability to customize courses and modules for our volunteers. We also use Wisetail as a staff intranet, where we store links to all of our cloud-based documents. This alone has saved us thousands in time, money, and headaches! **What do you dislike about Wisetail?** My only comment for improvement would be to find a way to mass assign "profiles" for each user type that auto-input the same selections/specifications for that profile type. **Recommendations to others considering Wisetail:** If you need a scalable way to track and provide training/intranet for your employees or volunteers, Wisetail is the way to go! Excellent customer service and super easy to roll out once the initial set-up phase is complete **What problems is Wisetail solving and how is that benefiting you?** We have saved thousands in staff time both for administering trainings, but also tracking volunteer training completions. ### 17. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** zach r. | Corporate Training Chef, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2019 **What do you like best about Wisetail?** How simple is it for our chefs to use and navigate, I also like the new update where there are featured recipes and recipe pictures! **What do you dislike about Wisetail?** I dislike that you cant have more than 3 large categories. this makes it hard to break our sections. Some categories get over crowded **Recommendations to others considering Wisetail:** YES YES, this was a great addition to our restaurants! It has made sharing recipes much easier . It also reducing inconsistency between recipe books and outdated material! **What problems is Wisetail solving and how is that benefiting you?** The biggest problem solver is with recipes ecipes- so much easier to update recipes live and not have to reprint. We have saved tons of money! ### 18. PlayerLync has been a game changer for our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Wisetail?** PlayerLync allows our franchise owners to upload their own content while allowing communication and training to be implemented from the corporate team to the entire franchising system. It also has provided the tracking and training needed to get our new locations up and running while keeping up with our brand standards. **What do you dislike about Wisetail?** The downside is we can't use the forms due to how they are developed. It is something we really need, but due to how our company is structured, we can't use them. **What problems is Wisetail solving and how is that benefiting you?** We now have brand standards controls throughout the company. We also are seeing a huge increase in staff training and implementation. ### 19. BEST IN CLASS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2019 **What do you like best about Wisetail?** PlayerLync is easy to use, easy to get the message out to your audience, and easy to navigate. I love the PL team who is always helpful when needed. **What do you dislike about Wisetail?** There is nothing I dislike but I want more in the ways of reporting and get to the numbers and details more totality. **Recommendations to others considering Wisetail:** Take time to plan your strategy of how you want things to look, do you need to integrate or not and have fun. **What problems is Wisetail solving and how is that benefiting you?** We rely heavily on our corporate LMS but most do not "do it all" and ours being one of them. Therefore, PL is solving question level analysis, real time data, digitizing forms, not straining the network, integration with LMS, etc. Benefits? Saving time and money and resources. ### 20. Great potential. Difficult set up **Rating:** 4.0/5.0 stars **Reviewed by:** ramy e. | Director Of Operations, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Wisetail?** The end user experience, and the mobile readiness of the system **What do you dislike about Wisetail?** The set up. Not logical whatsoever. You need endless hours of training to get a grasp of what you're doing **Recommendations to others considering Wisetail:** It's a very capable system, but will require tons of time to learn and set up **What problems is Wisetail solving and how is that benefiting you?** Training, communication and tracking ### 21. Amazing Technology and Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Wisetail?** The proprietary stuff they're doing on the back end is truly impressive and unique in the product class, this is matched equally by the level of service the team at PlayerLync provides their clients. **What do you dislike about Wisetail?** There is some legacy stuff that still needs to be updated, and the Android build lags behind the Apple-Ecosystem builds, but these are all things on the roadmap from what I understand. **Recommendations to others considering Wisetail:** A perfect platform to overcome mobile challenges in environments with limited bandwidth **What problems is Wisetail solving and how is that benefiting you?** Real-time learning where it's needed when it's needed. Augmented reality access to job aids and SOPs based on psychical location of TMs. Rich media experiences on mobile in a wi-fi-challenged environment. ### 22. Lots of features, but a heavy lift **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Wisetail?** The fact that it all lives on an iPad that employees like using **What do you dislike about Wisetail?** The complexity of organizing content, updating content, overall tracking, etc. is a full time job. For a larger organization that might be right in one person's wheelhouse, but for us (smaller size), it's a lot to get our hands around. **Recommendations to others considering Wisetail:** Create a long-term plan and commit a lot of time to what you have ahead of you. Buildout of materials and content is time consuming for sure. **What problems is Wisetail solving and how is that benefiting you?** Providing a source of truth for all recipes, specs, processes, best practices, etc. I think education has improved and consistency is stronger as a result. ### 23. Simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn M. | Research Chef, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Wisetail?** Playerlync has been a very easy product to manage and adapt in our restaurants. Stores love the new interface. Our rep Joey is also always available and responsive when I need assistance. **What do you dislike about Wisetail?** Wish I could have more sub categories on bed user side. Videos don't do the best very choppy **Recommendations to others considering Wisetail:** If you are looking for a easy recipe program this is wonderful! **What problems is Wisetail solving and how is that benefiting you?** Great for digital recipes and standard operating procedures. ### 24. Use case limited **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Wisetail?** The team of support engineers is top notch and respond within 24 hours, but most times way before that 24 hours. **What do you dislike about Wisetail?** We don't use it like most concepts so while it limits us in some aspects it does help Playerlync and us understand it limits but also future capabilities. **What problems is Wisetail solving and how is that benefiting you?** Forms is a very heavily used function for us and helps keep an electronic record of visits, rollouts and evals. ### 25. Paper to 21st Century **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Director of Training, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2019 **What do you like best about Wisetail?** Training and support from PlayerLync has been great from the start up to launch day! Our ability to manage content, add, delete and feature is what attracted us to PlayerLync. **What do you dislike about Wisetail?** Not much to dislike, even when we struggled with a function the support team was fast and through. If i had to say one thing it would be some of the steps in the back end could be stream lined. **What problems is Wisetail solving and how is that benefiting you?** We have solved out-dated content that was being searched for and used. Easy of updated content and the delivery of training videos. ### 26. Great System **Rating:** 4.5/5.0 stars **Reviewed by:** Michael A. | Director of Training, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Wisetail?** It can do just about everything, from Videos to PDF to real e-learning tracking. Add on "Forms" to replace paper checklists... It truly is a complete training system; almost a complete management system. **What do you dislike about Wisetail?** What i dislike most is learning as we go and set up time. Being such a massive system that does everything, we're constantly learning "HOW" to do those things. And setting it all up takes time. We've been with PL for over a year and we're just starting to use Forms. (Which is a very cool feature too.) Lastly, being so new, they're still adding features. But every update brings something cool. **Recommendations to others considering Wisetail:** Worth it... one of the few robust systems. It can do just about everything. **What problems is Wisetail solving and how is that benefiting you?** With any LMS, tracking training from remote locations was our goal. Being able to verify training at stores across the country. It's really easy and user friendly for both the users and Admins. ### 27. Really lost its spark **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2019 **What do you like best about Wisetail?** Our early experiences were excellent. Onboarding and having our co-lab in Bozeman were fantastic, and it was as painless a process as launching an LMS could have been. Our rep was fantastic, intelligent, and knew the system inside and out. **What do you dislike about Wisetail?** Since launch, our experience has gone downhill. The company was acquired (not sure if this caused the decline or not), we were reassigned to a new rep, and any and all site improvements promised over a year ago have been postponed time and again. Our new rep doesn't seem to understand the system at all and cannot answer our questions. We have made no progress or improvements to our initial release, and use has dropped off in our organization due to the stale tech. Finally, the search function is laughable. It's impossible to find courses using it. **Recommendations to others considering Wisetail:** Wait until they right themselves. **What problems is Wisetail solving and how is that benefiting you?** We need to reach employees at locations across the country and give them replicable, easily-referenced trainings. ### 28. Great product, great customer service, overall great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandria L. | People Development Analyst, Program Development, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Wisetail?** By far my favorite part about PlayerLync is the people I get to work with. Their team has amazing customer service and are extremely helpful. They go above and beyond to make sure their product is meeting our needs. They are always working to better their product and are great at communicating with us on how changes in their system will benefit or impact our team. **What do you dislike about Wisetail?** Anything that I have had concerns about they quickly resolve or add to the product map. Their reports are not quite where I would like them to be but even then they provide me with workarounds and updates to meet my needs until it can be built into their system. **Recommendations to others considering Wisetail:** PlayerLync is a great tool once it is in place. Take time to do the set up right and listen to the recommendations of the team. If you get it set up and running right from the beginning it will make operating it smooth and painless. **What problems is Wisetail solving and how is that benefiting you?** Once we finish our roll out of PlayerLync, it will be the only global communication platform in our company. That is huge! Trying to find successful ways to communicate and train our deskless population is a challenge, and PlayerLync is the only system that has offered that solution while also being operable for our corporate employees. In addition to improving our communication across all levels, the system has also improved how we set up global virtual meetings. With their platform we are able to provide detailed and engaging prework to make sure our time is best spent when we bring global partners into the same room. It has really allowed us to refocus meeting time and improve how much time is spent on valuable discussion. ### 29. Good service, reliable platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Wisetail?** It is helpful to organize all new training documents, limiting access, uploading and sharing many kinds of media. Love that it is easy to brand and back-end is very intuitive. **What do you dislike about Wisetail?** For our company, it would be helpful to have a deeper folder system, an easier way to search through longer PDFs, I would prefer videos started at the beginning upon opening the app, there are times when the last user will remain logged in even after the program is closed. Excited for the update on forms! **What problems is Wisetail solving and how is that benefiting you?** Communication in a secure manner. The ease of making an update across many locations. ### 30. Wisetail Micro Learning **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Wisetail?** Wisetail LMS serves as the platform for our users to interact with our online micro learning content. This has created a space for both our teams to deploy effective training across their systems. The single sign-on options allows our team to limit utilization metrics and focus more on what our users are learning and focused on as an organization. **What do you dislike about Wisetail?** The reporting capabilities for local admins are limited. Many reports have to be generated by our internal team which can cause delays and large amounts of backend work. **Recommendations to others considering Wisetail:** Take a demo of the site. **What problems is Wisetail solving and how is that benefiting you?** Wisetail helps our users connect with clinicians across the nation in an environment where they can learn and get better together. The ability to share thoughts and ideas on the Now@ boards has been a huge selling point for our user base. ### 31. Playerlync helped digitize our company **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Wisetail?** The fact that %95 of all our paper documents are gone and no longer needed. Digital testing, chores, checklists, etc **What do you dislike about Wisetail?** The hardest part was breaking the employee routine of using the paper and forcing them to go to the iPad for stuff. **What problems is Wisetail solving and how is that benefiting you?** We are able now to track employee test scores, write ups, track which employees are doing most of the chores, etc. ### 32. Learning the back-end of PlayerLync **Rating:** 4.0/5.0 stars **Reviewed by:** Chase N. | Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Wisetail?** The video meetings and the walk throughs are incredibly helpful. **What do you dislike about Wisetail?** The overwhelming power of the tool and all of the options for each task. **Recommendations to others considering Wisetail:** Dont be afraid to just mess with it and ask questions **What problems is Wisetail solving and how is that benefiting you?** None as of now ### 33. Amazing Customer Service! Great product. Awesome company. **Rating:** 5.0/5.0 stars **Reviewed by:** Emilee H. | Manager of Business Operations and Training, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Wisetail?** I never worry about a delay when I am in need of support. The playerlync team has always played an active role in further development of our use of their product, and is always ready and willing to help whenever needed. **What do you dislike about Wisetail?** With the way we use the playerlync software, it would be a HOME RUN if we could get an API integration into our scheduling software so as to ease and automate the transfer of information. **What problems is Wisetail solving and how is that benefiting you?** Ability to collect all necessary guest information, paperless! Ability to analyze all information from all guests across the country in one centralized dashboard. Ability to update and re-share information to all of our franchise owners across the country. Submission of all required checklists / tasks to our owners from their teams. ### 34. Valuable Solution for Restaurants **Rating:** 5.0/5.0 stars **Reviewed by:** Erica S. | Co-Owner / E-Learning & Instuctional Design Consultant, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2018 **What do you like best about Wisetail?** The simplicity of the end user experience with PlayerLync is my favorite feature. With minimal explanation, anyone can pick up a device with the app loaded and get immediate value from it. This makes it easy to drive adoption in an organization. It's always great when you have your end users raving about a new system instead of being frustrated about it! **What do you dislike about Wisetail?** I have no big dislikes when it comes to the product. There have been some "wish list" items I've had and over time they've been incorporated into the platform. I feel like PlayerLync values and listens to customer input. **What problems is Wisetail solving and how is that benefiting you?** We had many printed paper documents (recipe books, etc) and having to print and send these every time there was a change kept us from moving as quickly as we would like, was expensive, and we were always concerned if the restaurants were using the most updated version. With PlayerLync, we can instantly make changes to documents and always know managers are referencing the right thing. Managers know that they just go to PlayerLync to easily get what they need. So there has definitely been a cost save with printing and shipping, and I'm sure we've seen a reduction in errors as well. ### 35. Upgrade your training! **Rating:** 4.0/5.0 stars **Reviewed by:** Alex W. | Senior Training Manager, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2018 **What do you like best about Wisetail?** PlayerLync allows us to make sure that all the information that our team is using in the field is the most up to date. **What do you dislike about Wisetail?** From time to time the app does crash, but it comes right back when you open it back up. Unfortunately the windows version of PlayerLync does not have full functionality at this time. Winter 2018 **Recommendations to others considering Wisetail:** PlayerLync is extremely responsive in troubleshooting and being honest around where they are at in their roadmap for additional features. **What problems is Wisetail solving and how is that benefiting you?** We can show exactly what a procedure or menu items is supposed to look like without anything lost in translation. The benefits are that we can easily deploy multiple forms of content in real time. ### 36. Easy Delivery of Content **Rating:** 4.5/5.0 stars **Reviewed by:** Chad C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Wisetail?** I can get great video content to my teams with incredible ease. Every team member has access to everything they need. They don't need to dig through a menu or interface to find their content. It's always just a few seconds away. **What do you dislike about Wisetail?** Pricing model. We buy licenses in quantity and then deplete them. **Recommendations to others considering Wisetail:** They have lots of clients and have great advice for how to use the product. They can help you optimize your experience for your learners. **What problems is Wisetail solving and how is that benefiting you?** We can delivery high quality video to our teams without worrying about bandwidth constraints. Our teams have access to all of the content they need in a simple app. They literally have everything that need to run the store. It supports longterm training goals by being an excellent repository of content. It also supports quick training needs as we can deliver content to the entire company as quickly as we can produce it. ### 37. Great Success with PlayerLync **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime M. | Food Tech, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2018 **What do you like best about Wisetail?** I love the fact that I can upload a file and it downloads to the restaurants within the hour. **What do you dislike about Wisetail?** I dislike that I have to click so many buttons to get to what I want on the admin portal. I wish that I could have a "favorites" bar or something that would take me straight to what I am looking for. I also am having to change all of my file names because the font is larger on the new app, not that big of a deal, but it is around 400 file names that I am changing overall. **Recommendations to others considering Wisetail:** PlayerLync is a great tool for any business, restaurant or otherwise. We use it for multiple tasks. After using PlayerLync, we would never go back to not having it! It has truly changed the way we do business. **What problems is Wisetail solving and how is that benefiting you?** We use PlayerLync to push information to our restaurants. I love not having papers flying all over the kitchen. I love the organization of it all. ### 38. Being Effective and Efficient with PlayerLync **Rating:** 5.0/5.0 stars **Reviewed by:** Will S. | Strategic Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2018 **What do you like best about Wisetail?** PlayerLync offers an incredibly efficient, effective, and easy way to ensure materials and/or content is shared between all of your devices. This keeps all of a company's employees on the same page without creating a nightmare of data management for their IT department. **What do you dislike about Wisetail?** I honestly don't have anything negative to say about my experience with PlayerLync. Their software is clean and easy to use, and their team has been extremely helpful in every interaction. **Recommendations to others considering Wisetail:** Please reach out to PlayerLync for a demo of their product. They are incredible easy to work with and the demo really cleared up any questions I had regarding their platform. **What problems is Wisetail solving and how is that benefiting you?** PlayerLync allows a company to stay up to date on all training materials across all of their employees' devices without anyone from IT having to personally touch each device. This saves hours of time and resources that could be focused on other tasks. This leads to an increase in productivity across all teams and improves the overall synchronization of a company's employees. ### 39. Solid platform with excellent training and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Darren B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Wisetail?** What I like best about PlayerLync is the excellent support that is always at my finger tips. **What do you dislike about Wisetail?** What I dislike about PlayerLync is that since it is packed with so many features and benefits, there was a steep learning curve for the first few days, but the support team helped me through it. **Recommendations to others considering Wisetail:** Consider PlayerLync for a full-featured, long-term solution for your company's training and operations. **What problems is Wisetail solving and how is that benefiting you?** PlayerLync is helping us solve the staff training problem. The platform is helping us automate much of the training process. This provides consistency across the entire brand as locations are using the same material for training, and it is freeing up our key people to manage all aspects of the restaurants" operations. ### 40. All training needs in one place! **Rating:** 4.0/5.0 stars **Reviewed by:** Katy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2018 **What do you like best about Wisetail?** The ability to add all content types into one platform. From PDF documents, videos, web links, e-learning courses and beyond, everything can be organized and delivered in one easy to use app. Keeping everything at the fingertips of the learner! **What do you dislike about Wisetail?** The limitations around organizing content can be tricky to work around. **Recommendations to others considering Wisetail:** Great support team! PlayerLync will collaborate and work with you to make their solution right for your needs. **What problems is Wisetail solving and how is that benefiting you?** The ability to separate content based on the user. The Manager's only see content relevant to their role, while team members only see content relevant to their role. PlayerLync has also significantly reduced our need for print materials. We can load content to PlayerLync and the user can view it anywhere without the high cost of printing copies. ### 41. Have not had the chance to fully utilize **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Wisetail?** The ability to monitor checklists through the system. **What do you dislike about Wisetail?** I dislike the fact that I was given the hard sell and my company was not quite ready to deploy the system due to IP and branding projects that were not yet completed. We are getting billed for the system but not using it yet. **What problems is Wisetail solving and how is that benefiting you?** None yet. ### 42. PlayerLync Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2019 **What do you like best about Wisetail?** I like the ease of organization within PlayerLync. **What do you dislike about Wisetail?** I wish PlayerLync was a little more intuitive and user friendly, it sometimes feels like we need to jump through hoops in order to get things done. **What problems is Wisetail solving and how is that benefiting you?** We are solving our communication issues between locations. We're able to share more important updates and utilize the checklists to stay organized. ### 43. Great learning & collaboration platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon S. | SVP, Global Human Resources, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2018 **What do you like best about Wisetail?** New collaboration tool that gets learning/communications in the hands of our dispersed workforce across the globe. So many use cases that the business is discovering...visual merchandising, product overviews, corporate compliance training, senior leader communications. The opportunities are endless! **What do you dislike about Wisetail?** Still gaining functionality to best support a global workforce in Asia, Americas & Europe. **Recommendations to others considering Wisetail:** New alternative to traditional learning management systems with more use cases tied to communications/collaboration **What problems is Wisetail solving and how is that benefiting you?** Learning and communications for employees in retail stores, distribution centers and corporate offices. ### 44. Ops **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Wisetail?** Online updates are a big improvement from waiting for shipped materials **What do you dislike about Wisetail?** That the team manager isn’t included or that Corp doesn’t pay for it **What problems is Wisetail solving and how is that benefiting you?** Ops inconsistencies have been reduced across our locations for sure. It is easier to upkeep an iPad than a binder ### 45. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Wisetail?** How everything is literally at your fingertips and organized **What do you dislike about Wisetail?** Nothing at the moment. I am pleased on with it and how well it works **What problems is Wisetail solving and how is that benefiting you?** Being able to certify the team and having it organized ### 46. PlayerLync has streamlined our HR & training processes across the board! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Wisetail?** “THE most responsive, helpful, encouraging, knowledgeable team of professionals I've ever worked with - all with the same goal in mind = the success of our company. I will continue to recommend PlayerLync to colleagues & industry partners.” **What do you dislike about Wisetail?** I cannot think of anything that isn't offered within the contract limitations we purchased. This team is fantastic at problem solving, implementation ideas, follow up and accessibility. **What problems is Wisetail solving and how is that benefiting you?** Online onboarding, integrated online training programs for all positions, HR auditing, digitized & editable forms and documents ### 47. gem of a tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2018 **What do you like best about Wisetail?** The versatility that PlayerLync offers is phenomenal. Working in the adult learning sector- My success relies on my ability to demonstrate and speak to the different ways that people learn as well as show what the overall impact is. PlayerLync has been a successful mode for us to reach our end results quickly **What do you dislike about Wisetail?** There are so many ways to organize the system. Having some insight into what others are doing off the bat for ideas is helpful. **What problems is Wisetail solving and how is that benefiting you?** Training accessibility and keeping up with ongoing changes as we evolve. We need to be nimble and turn quick, PlayerLync allows us to do that. ### 48. PlayerLync operational performance. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2018 **What do you like best about Wisetail?** PlayerLync is a modern mobile solution that intagrates all daily operational performance into one universal solution. It allows users to access content anywhere they need it. **What do you dislike about Wisetail?** Since one is using multiple digital devices user names and password my be a challenge. **What problems is Wisetail solving and how is that benefiting you?** We able to have information shared and accessed anywhere by company member in our different branches. ### 49. Amazing Product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Wisetail?** We were able to build out an internal learning portal for our team and the best part was the support from wisetail and the ease of use. **What do you dislike about Wisetail?** I wish I had something to complain about but I do not. **What problems is Wisetail solving and how is that benefiting you?** It has allowed us to create a portal for all of our team members across the world to connect on. - [View Wisetail pricing details and edition comparison](https://www.g2.com/products/wisetail/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-07+18%3A48%3A44+-0500&secure%5Bsession_id%5D=7ff14c88-7393-4698-9ac5-91e934c6b1e6&secure%5Btoken%5D=4994874f8276969c26f227db7a02e748d85abfa452337e80b06380c892153951&format=llm_user) ## Wisetail Features **Training & eLearning** - Manager Portals - Content Libraries **Generative AI** - AI Text Summarization **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Summarization ## Top Wisetail Alternatives - [TalentLMS](https://www.g2.com/products/talentlms/reviews) - 4.6/5.0 (750 reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (725 reviews) - [Litmos](https://www.g2.com/products/litmos/reviews) - 4.3/5.0 (680 reviews)