Webex Connect makes it easy to set up automated customer messaging workflows across multiple channels like SMS, email, and chat. The visual workflow builder is intuitive, and integration with our existing systems was straightforward. It helps us reach customers quickly and manage communication at scale without manual effort. Review collected by and hosted on G2.com.

Some advanced customization options require technical knowledge, and the learning curve for complex workflows can be steep for new users. Reporting could be more detailed, and troubleshooting issues occasionally takes longer than expected. Pricing for high-volume messaging can add up quickly. Review collected by and hosted on G2.com.

There are several things i like about Webex: first one is it allows us to talk with colleagues in real time, and we don't need to open any other app, the second is Flow builder which allows to draw diagrams by drag and drop functionality, the third one is their platform for seemless video call with team members which provides easy to use and intruitive interface. Review collected by and hosted on G2.com.

There is nothing as such i dislike about Webex Connect. Review collected by and hosted on G2.com.

Webex Connect excels at centralizing communication, allowing businesses to handle messaging across various channels such as SMS, WhatsApp, and email all from a single platform. This unified approach makes customer engagement both more efficient and consistent. Review collected by and hosted on G2.com.

Setting up and customizing the platform can be quite complex, particularly for teams that lack strong technical skills. Additionally, the costs may increase significantly with higher usage or when accessing advanced features. Review collected by and hosted on G2.com.

Webex Connect makes it easy to manage multi-channel customer communication in one place, while also supporting automation and improving efficiency Review collected by and hosted on G2.com.

Webex Connect can feel a bit complex at first, especially when setting up advanced workflows or integrations. Review collected by and hosted on G2.com.

I like how Webex Connect provides a unified platform for communication and collaboration. The integration between messaging, meetings, and file sharing is seamless, making it easy to stay connected and productive. The interface is intuitive, and the video and audio quality are consistently reliable, even with large groups. Review collected by and hosted on G2.com.

Sometimes the platform can feel heavy, especially when switching between chats and meetings — it takes a few seconds to load. Notifications can also be inconsistent, and integrations with third-party apps could be smoother. Additionally, the mobile version lacks some of the functionality of the desktop app. Review collected by and hosted on G2.com.

I like the way how Webex Connect makes the communication seamless with easy integrations and automation. It is a user-friendly interface that helps in workflow management and enhance the team collaboration effectively and efficiently. Review collected by and hosted on G2.com.

Some of the features in Webex Connect I dislike the most like setting up integration feels a bit complex, and some advanced automation features of Webex requires more time to understand properly. Review collected by and hosted on G2.com.

ability to manage and automate customer communication across multiple channels from a single platform Review collected by and hosted on G2.com.

interface and configuration workflows can be complex for new users and require time to learn. Review collected by and hosted on G2.com.

It was an excellent option for communicating between team members and with the company's board of directors due to its ease of use and quality. Review collected by and hosted on G2.com.

The tool had problems when we used communication channels with low bandwidth. Review collected by and hosted on G2.com.

Webex connect is very helpful in businesses to

Integrate multiple communication like sms,whatsapp,email,voice calls etc ..

Automate workflows

integrates with business systems

provide a unified messaging experience

This is the most best part of webex connect Review collected by and hosted on G2.com.

I don't see much dislike about this, but i absorbed that many users feel pricing is more Review collected by and hosted on G2.com.

WebEx Connect enables us to communicate with our customers across a multitude of different channels in all of the countries in which our business operates and it has enabled us to automate many of the enquiries which our agents were dealing with on a day to day basis. Review collected by and hosted on G2.com.

The ordering and billing process for WebEx has gone through some changes since we signed our contract and the new processes are not as easy to use as the previous ones were (on IMI mobile) Review collected by and hosted on G2.com.