Waitwhile Reviews (340)

Reviews

Waitwhile Reviews (340)

4.9
340 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and intuitive interface, which simplifies appointment management and enhances customer interactions. Many appreciate the seamless setup process and the ability to customize features to fit their needs. A common limitation noted is the occasional confusion regarding wait times displayed, which can mislead customers about their appointment status.

Pros & Cons

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Verified User in Consulting
CC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"It is a very efft system and is easy to manage for my job."
5/5
What do you like best about Waitwhile?

The calendar where I can see the appointments. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

That the parents are receiving messages that do not match what is happening before or after an appointment. Review collected by and hosted on G2.com.

Saher E.
SE
Saher E.
Teaching Assistant
Enterprise (> 1000 emp.)
"Streamlined and stress-free office hour scheduling!"
5/5
What do you like best about Waitwhile?

Waitwhile has completely transformed the way I manage student office hours. As a TA, I love how easy it is for students to sign up in advance and receive reminders about their time slots. The live queue updates and flexibility to manage walk-ins make it super efficient. It also saves me from dealing with crowded waiting rooms and keeps everything organized and fair. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The platform works well overall, but sometimes the interface on mobile devices can feel slightly clunky. Review collected by and hosted on G2.com.

Jessica B.
JB
Jessica B.
Café Ambassador
Enterprise (> 1000 emp.)
"Waitwhile Is Worth It"
5/5
What do you like best about Waitwhile?

My coworkers and I enjoy using Waitwhile because it is super user friendly and organized. It helps us manage our nook reservations for our customers, especially when they have issues doing it on their own online. The interface is very appealing and its nice that we can view the status for ex. (Delayed, cancelled, arrived). Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I wish that we could have smaller increments to set reservation times, such as 15 mins. I also wish that it let us put the time for example 3:15-4:15 instead of just 30min-hourly increments. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Waitwhile Review"
5/5
What do you like best about Waitwhile?

We use the service to manage our students/appointments. It allows us the flexibility to see students on a first come/first serve basis, which allows us to see more students in a day. Waitwhile messaging also allows students to follow their progress in line, so they can get a sense of when their appointment will be. The stats page helps us track everything (reason for stundets visists, number of appointments, etc.) Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I can't think of any downsides, as it has vastly improved our student services. Review collected by and hosted on G2.com.

FLOLI D.
FD
FLOLI D.
Brand Ambassador
Enterprise (> 1000 emp.)
"Simple process and easy to manage"
5/5
What do you like best about Waitwhile?

I like that it is a straight forward platform that is simple to navigate through, for the host and the client. It is user friendly. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The only opportunity I have is that I wish you can see the customers full details so that we can reach out to them before cancelling the no shows or even ban those that abuse the platform through the app. Review collected by and hosted on G2.com.

AV
Anish V.
Kitchen Planner
Small-Business (50 or fewer emp.)
"excellent"
4.5/5
What do you like best about Waitwhile?

it is very easy to use. its helps ne keeping everything organized Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Honestly, there is not much for me to say about dislike. cpz its going pretty good so far Review collected by and hosted on G2.com.

Erin W.
EW
Erin W.
Brand Ambassador
Enterprise (> 1000 emp.)
"Waitwhile Review"
5/5
What do you like best about Waitwhile?

I like how easy Waitwhile is to maneuver as I check this site many times a day to verify the reservations of our nooks within Capital One. I also enjoy the number of different features Waitwhile supports as you can reserve space up to 3 days in advance online or on the spot through scanning the QR code. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Sometimes I am unable to find the customer I am looking for when searching them with name and mobile number. Review collected by and hosted on G2.com.

Saher  E.
SE
Saher E.
Student
Enterprise (> 1000 emp.)
"A reliable and flexible scheduling tool"
5/5
What do you like best about Waitwhile?

Waitwhile offers great flexibility in managing appointments and virtual queues. The real-time updates and notifications keep our workflow organized and our customers informed. Setup was quick, and the customer support is responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There’s a bit of a learning curve for new users, especially when customizing settings. A more guided onboarding experience would make the process smoother. Review collected by and hosted on G2.com.

Elisha M.
EM
Elisha M.
Sales Associate
Small-Business (50 or fewer emp.)
"Great app"
5/5
What do you like best about Waitwhile?

Makes sense.... very easy to use, no complicated features Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I dislike literally nothing about Waitwhile Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"Great Software, Makes Servicing Easy"
5/5
What do you like best about Waitwhile?

I love the UI for Waitwhile and ease of use. The fact the system can communicate with the customer with automated messages to let them know about their stay in our nooks. I also appreciate that even if customers are having issues, we can add them manually through our devices. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There's nothing I dislike about Waitwhile, it's a great product and service with little to no issues. Review collected by and hosted on G2.com.