Voiptime Cloud Reviews & Product Details

For me personally, the main advantages of the Voiptime Contact Center can be defined as easy setup, solid pack of features, integration capabilities and scalability. Review collected by and hosted on G2.com.

The main disadvantage is lack of built-in integrations, even though the CRM system can be included in the software at the set up stage. Review collected by and hosted on G2.com.

We've significantly reduced the number of call transfers thanks to their ACD with intelligent call routing. Customer don't like to wait in the queue for age or to talk about their problem endlessly. This software offers a customizable IVR that identifies your customers and gives them personalized service. And last but not least, they have good call quality monitoring tools. Their scorecards allow our managers to assess the agent's work as precisely as possible. Review collected by and hosted on G2.com.

It works well. We haven't seen any cons. Review collected by and hosted on G2.com.

It is very simple to use and implement! It took less than two days to start working. Also, our customer service reps benefit a lot from using two-way CRM integration. The client's card from our CRM is showed during the call that is a real time-saver. In turn, the client's data in the CRM system is automatically updated when an agent makes some changes. Review collected by and hosted on G2.com.

Nothing, the software meets our needs completely. Review collected by and hosted on G2.com.

Thanks to Voiptime Cloud software we grant our clients with expert service. This software is especially useful for telesales, telemarketing companies for doing mass outbound campaigns. It also helps to process your warm leads or cold databases more efficiently, automate dialing and related routine tasks, track the main call center KPIs, and make the workflow more transparent. And the price is really interesting when you look at all the functionality included. Review collected by and hosted on G2.com.

We feel a lack with the absence of a personal cabinet that allows us to control over our telephony expenses Review collected by and hosted on G2.com.

This is a blended call center solution handling both inbound and outbound calls, it has easily configured outbound campaigns with an IVR constructor and many more useful features. The vendor came up with a perfect combination of quality and cost-efficiency. It's worth having it! Review collected by and hosted on G2.com.

I haven't find any disadvantages or things to improve as I'm provided with everything I need. Review collected by and hosted on G2.com.

It has a great variety of features, especially I liked its detailed reporting and resources sections. Thanks to the Quality Assessment and Workforce my team are managed well and I've noticed a significant increase inefficiency. Generally, after using it for a while we realized its real robust and usage simplicity. Review collected by and hosted on G2.com.

Unfortunately, voicemail option is not available Review collected by and hosted on G2.com.

We always seek ways to improve our communication channels with our clients and successfully deal with all their concerns. We got it with Voiptime Cloud. The product is easy to use and permits us to easily manage our call operations. From the reporting to real-time data, it helps meet our customers' needs. Review collected by and hosted on G2.com.

We haven't noticed any cons so far. Occasional slowness maybe Review collected by and hosted on G2.com.

Working with Tanya and the team at Voiptime is awesome! By far the best customer service I have every received from a SAAS company! Review collected by and hosted on G2.com.

Nothing, the software works well. The manual payment every month is something to update but otherwise it works like it should Review collected by and hosted on G2.com.

We’ve been using Voiptime Predictive dialer for 6 months already and I’m more than happy with this software! My team now processes massive databases three times faster than they used to. Our sales have jumped exponentially. And now they’ve added FCC compliance feature, which means that we’ll be able to use Predictive dialer to its full potential and not be afraid to violate the law. I’m very satisfied with this software. My only regret is that I didn't turn to them earlier. Review collected by and hosted on G2.com.

I have nothing to complain about so far. Though it would be great to send follow up emails directly from the system but that’s just a suggestion. Overall, I love it! Review collected by and hosted on G2.com.

Our sales department has been using Voiptime Cloud for a while now when working with leads. It helps us organize the sales process better because now we have all the necessary information at hand and we can access everything quickly. Also, when you call the lead you’ve already been talking to, you can view a complete history of interactions. Our sales also love client cards and pipeline reporting. And I love the fact that I can oversee their work at any time :) Review collected by and hosted on G2.com.

We are completely satisfied. So far so good Review collected by and hosted on G2.com.