# Voiptime Cloud Reviews **Vendor:** Voiptime Cloud **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.9/5.0 **Total Reviews:** 14 ## About Voiptime Cloud Voiptime Contact Center is a cloud-based call center solution, helping medium businesses and enterprises to process client requests across all communication channels (voice, webchat, email, chatbot), and manage all call center operations in one powerful platform. Increase the productivity of your team and watch your business grow! ## Voiptime Cloud Reviews ### 1. The contact center solution that meets the expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Kateryna K. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Voiptime Cloud?** For me personally, the main advantages of the Voiptime Contact Center can be defined as easy setup, solid pack of features, integration capabilities and scalability. **What do you dislike about Voiptime Cloud?** The main disadvantage is lack of built-in integrations, even though the CRM system can be included in the software at the set up stage. **What problems is Voiptime Cloud solving and how is that benefiting you?** The solution is the all-in-one option for setting up a call center that is capable of handling both incoming and outgoing calls, which makes it a great option for us as we prefer to use all opportunities that are provided by the software. ### 2. Good call center solution **Rating:** 5.0/5.0 stars **Reviewed by:** Peter O. | Services Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Voiptime Cloud?** We've significantly reduced the number of call transfers thanks to their ACD with intelligent call routing. Customer don't like to wait in the queue for age or to talk about their problem endlessly. This software offers a customizable IVR that indentifies your customers and gives them personalized service. And last but not least, they have good call quality monitoring tools. Their scorecards allow our managers to assess the agent's work as precisely as possible. **What do you dislike about Voiptime Cloud?** It works well. We haven't seen any cons. **Recommendations to others considering Voiptime Cloud:** It is easy to implement and use **What problems is Voiptime Cloud solving and how is that benefiting you?** We have optimized our call routing and made our customer support more effective. ### 3. The best software for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia M. | Editorial Head, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Voiptime Cloud?** It is very simple to use and implement! It took less than two days to start working. Also, our customer service reps benefit a lot from using two-way CRM integration. The client's card from our CRM is showed during the call that is a real time-saver. In turn, the client's data in the CRM system is automatically updated when an agent makes some changes. **What do you dislike about Voiptime Cloud?** Nothing, the software meets our needs completely. **What problems is Voiptime Cloud solving and how is that benefiting you?** We needed an efficient solution for our customer service department to handle our customers' requests on time. Now we have it with Voiptime Cloud. ### 4. The professional instrument for making massive outbound campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Helga Z. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Voiptime Cloud?** Thanks to Voiptime Cloud software we grant our clients with expert service. This software is especially useful for telesales, telemarketing companies for doing mass outbound campaigns. It also helps to process your warm leads or cold databases more efficiently, automate dialing and related routine tasks, track the main call center KPIs, and make the workflow more transparent. And the price is really interesting when you look at all the functionality included. **What do you dislike about Voiptime Cloud?** We feel a lack with the absence of a personal cabinet that allows us to control over our telephony expenses **Recommendations to others considering Voiptime Cloud:** All features for less money **What problems is Voiptime Cloud solving and how is that benefiting you?** I always wanted my potential customers to be served on time. I got it with Voiptime Cloud ### 5. YES to Voiptime cloud solution **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie F. | Search Engine Optimization Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Voiptime Cloud?** This is a blended call center solution handling both inbound and outbound calls, it has easily configured outbound campaigns with an IVR constructor and many more useful features. The vendor came up with a perfect combination of quality and cost-efficiency. It's worth having it! **What do you dislike about Voiptime Cloud?** I haven't find any disadvantages or things to improve as I'm provided with everything I need. **What problems is Voiptime Cloud solving and how is that benefiting you?** I was looking for a predictive dialer as perviously my agents were provided only with a simple autodialer. Voiptime is a great all-in-one solution. ### 6. Voiptime Call center is a powerful solution **Rating:** 5.0/5.0 stars **Reviewed by:** Bohuslava Z. | Head Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Voiptime Cloud?** It has a great variety of features, especially I liked its detailed reporting and resources sections. Thanks to the Quality Assessment and Workforce my team are managed well and I've noticed a significant increase inefficiency. Generally, after using it for a while we realized its real robust and usage simplicity. **What do you dislike about Voiptime Cloud?** Unfortunately, voicemail option is not available **What problems is Voiptime Cloud solving and how is that benefiting you?** Due to its multichannelty and full-featured base, we finally got rid of 2 separate softwares we had used before. ### 7. Multichannel professional contact centre software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Voiptime Cloud?** We awlays seek ways to improve our communication channels with our clients and successfully deal with all their concerns. We got it with Voiptime Cloud. The product is easy to use and permits us to easily manage our call operations. From the reporting to real-time data, it helps meet our customers needs. **What do you dislike about Voiptime Cloud?** We haven't noticed any cons so far. Occasional slowness maybe **What problems is Voiptime Cloud solving and how is that benefiting you?** Before we started using Voiptime, we had challenges with our previous application as it could not seamlessly handle the blended nature of our call center. ### 8. A amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Tom D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2020 **What do you like best about Voiptime Cloud?** Working with Tanya and the team at Voiptime is awesome! By far the best customer service I have every received from a SAAS company! **What do you dislike about Voiptime Cloud?** Nothing, the software works well. The manual payment every month is something to update but otherwise it works like it should **What problems is Voiptime Cloud solving and how is that benefiting you?** Cold calling Facebook leads ### 9. The best dialer I’ve ever used! **Rating:** 4.5/5.0 stars **Reviewed by:** Marie S. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2019 **What do you like best about Voiptime Cloud?** We’ve been using Voiptime Predictive dialer for 6 months already and I’m more than happy with this software! My team now processes massive databases three times faster than they used to. Our sales have jumped exponentially. And now they’ve added FCC compliance feature, which means that we’ll be able to use Predictive dialer to its full potential and not be afraid to violate the law. I’m very satisfied with this software. My only regret is that I didn't turn to them earlier. **What do you dislike about Voiptime Cloud?** I have nothing to complain about so far. Though it would be great to send follow up emails directly from the system but that’s just a suggestion. Overall, I love it! **Recommendations to others considering Voiptime Cloud:** Don’t waste your time. If your call center doesn’t work as it’s supposed to, maybe it’s time for a change. **What problems is Voiptime Cloud solving and how is that benefiting you?** We had big contact lists of potential leads, but agents couldn’t reach them fast enough. Our sales fluctuated because of that and I had to either hire more people or come up with something more effective to process calls. Once I implemented Voiptime Predictive dialer, the productivity of my sales reps increased three times! I got a lot more than I expected for a reasonable price. **Official Response from Olena Pashnina:** > Thanks, Marie! We are always ready to assist you. ### 10. Great software for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie T. | Linkbuilder, Outreach, and Public Relations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Voiptime Cloud?** Our sales department has been using Voiptime Cloud for a while now when working with leads. It helps us organize the sales process better because now we have all the necessary information at hand and we can access everything quickly. Also, when you call the lead you’ve already been talking to, you can view a complete history of interactions. Our sales also love client cards and pipeline reporting. And I love the fact that I can oversee their work at any time :) **What do you dislike about Voiptime Cloud?** We are completely satisfied. So far so good **Recommendations to others considering Voiptime Cloud:** If you need to work with large call volumes, Voiptime is a great all-in-one solution. **What problems is Voiptime Cloud solving and how is that benefiting you?** Voiptime helps us optimize sales by providing quick access to all client information. I can monitor leads at every stage of the sales pipeline, check who is working with whom, and how the whole process is going. ### 11. This software is as good as they say **Rating:** 5.0/5.0 stars **Reviewed by:** Yuriy V. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Voiptime Cloud?** There are lots of benefits: built-in CRM sales pipeline reports Predictive dialer with customizable redialing intervals legal compliance and timezones, just to name a few. It has everything you need to boost sales. We saw the result in the first few months! Also, Voiptime Cloud is very easy to implement. We just imported our database and continued working. **What do you dislike about Voiptime Cloud?** We need a bit more automation (I mean sending a follow-up email if the call wasn't answered). This feature is not available at the moment, but the team promised to develop it soon. **Recommendations to others considering Voiptime Cloud:** We can recommend Voiptime Cloud to anyone who’s looking for a call center and sales solution. You’ll particularly appreciate it if you do business in different countries. **What problems is Voiptime Cloud solving and how is that benefiting you?** Voiptime helps us reach more prospects much faster. It saves us a lot of time because it automates many routine tasks. ### 12. Great software for cold calling **Rating:** 5.0/5.0 stars **Reviewed by:** Kateryna K. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Voiptime Cloud?** What we really like about this software is that it has a bunch of other useful features in addition to auto dialer. It’s really important for us to be able to process our database effectively and Voiptime Cloud ensures that. Starting out and setting the campaign is very easy and overall it’s very user-friendly software. **What do you dislike about Voiptime Cloud?** We’ve just started using it, so no complaints so far. **Recommendations to others considering Voiptime Cloud:** It’s a very user-friendly system. Even if you’ve never used call center software before, you’ll easily figure it out. And if you have any questions, just contact the support team. They really are very helpful. **What problems is Voiptime Cloud solving and how is that benefiting you?** It makes our campaigns more effective by making sure that every contact in the list is processed. The system doesn’t just skip contacts who didn’t pick up. It schedules another retry. ### 13. Call center software that automates daunting tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in International Affairs | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Voiptime Cloud?** We’ve been using Voiptime for a few months now and we are very satisfied. The feature that we like best is that this software connects agents only with live people. Our sales don’t have to listen to the ringing tone every time they dial a number. They don’t even have to dial actually. Once the campaign is launched, all they do is talk and sell, which is awesome. We also like detailed reporting and timezones features. **What do you dislike about Voiptime Cloud?** Everything works fine for us, the longer we use this software, the more positive sides we discover. **Recommendations to others considering Voiptime Cloud:** We signed up for a free trial before purchasing to check if this software had the functionality that we needed. And it does have it all and even more! **What problems is Voiptime Cloud solving and how is that benefiting you?** Voiptime saves a ton of time and makes your sales reps hyper-productive. As a result, we acquire more and more customers. ### 14. Amazing VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2019 **What do you like best about Voiptime Cloud?** Best way for audio calls to be saved in businuess **What do you dislike about Voiptime Cloud?** Very complex system and expensive software **What problems is Voiptime Cloud solving and how is that benefiting you?** Very good storage of recorded callls ## Voiptime Cloud Discussions - [What is Voiptime Cloud used for?](https://www.g2.com/discussions/what-is-voiptime-cloud-used-for) - [View Voiptime Cloud pricing details and edition comparison](https://www.g2.com/products/voiptime-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+07%3A41%3A51+-0500&secure%5Bsession_id%5D=f08bccf4-a1de-4586-98b5-04a9da445cd9&secure%5Btoken%5D=1fad3c4da9195d600adb488555eb3364f7d8bce6efa5fa89f39ee81efe1352d7&format=llm_user) ## Voiptime Cloud Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Instant Messaging - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Voiptime Cloud Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,785 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,458 reviews)