--- title: Sangoma Wholesale Carrier Services Reviews meta_title: 'Sangoma Wholesale Carrier Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Sangoma Wholesale Carrier Services works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 11 scale: '5' date_modified: '2026-07-12' parent_category: name: Development url: https://www.g2.com/categories/development --- # Sangoma Wholesale Carrier Services Reviews **Vendor:** Sangoma **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 3.4/5.0 **Total Reviews:** 11 ## About Sangoma Wholesale Carrier Services Sangoma Wholesale Carrier Services helps businesses and service providers deliver reliable, high-value VoIP and communication solutions. We offer voice, messaging, hosted VoIP, billing, and 911 services—all at competitive wholesale pricing. Whether you're an ITSP, MSP, or enterprise, our SIP trunking and carrier services make it easy to expand your offerings and grow your business. Choose the features you need, pay only for what you use, and manage it all through our simple self-service portal. Easily handle billing, add or update features, and support multiple locations—all in one place. ## Sangoma Wholesale Carrier Services Reviews ### 1. Fails to provide a dependable communication **Rating:** 1.5/5.0 stars **Reviewed by:** Irene R. | Programmer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2024 **What do you like best about Sangoma Wholesale Carrier Services?** VoIP Innovations customer support is not always prompt and knowledgeable. The platform is less user friendly making it very difficult to navigate and manage my calls. The call quality is not ensuring that every conversation flows smoothly and professionally. **What do you dislike about Sangoma Wholesale Carrier Services?** Their pricing is not competitive, not helping me save an amount on my bills. VoIP Innovations provides a service that is not all good to go. Their customer service leaves much to be desired with waiting times and unhelpful representatives. **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** The pricing structure is confusing. Lacks transparency resulting in charges. The call quality can be inconsistent at times with dropouts and echoes, during calls. The billing system is not always reliable either as it tends to overcharge or double bill customers. ### 2. integrated phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Rona a. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Sangoma Wholesale Carrier Services?** easy to use, good for business , innovations with telephony and good for marketing of the business **What do you dislike about Sangoma Wholesale Carrier Services?** no internet no access, so we need to have a good internet connections **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** more reliable connection with communicating clients/ enhance telephony experience and helps marketing for the business, can receive incoming calls from the client even not at work. ### 3. Works well as long as your internet is perfect **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Sangoma Wholesale Carrier Services?** The calls with VoIP are clear and easy to track **What do you dislike about Sangoma Wholesale Carrier Services?** If your internet is not running at 100% speed, the VoIP system fails almost completely. **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** Being able to accept calls through the computer, and calling over customer's pre-programed information saves us time and allows us to be more efficient with the customers. ### 4. Price and Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Tannu S. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Sangoma Wholesale Carrier Services?** Working with them was an amazing experience for us. Their connectivity and prices are amazing. **What do you dislike about Sangoma Wholesale Carrier Services?** They are very strict on their rules but this is good quality, In this business, you need to be a bit flexible. **Recommendations to others considering Sangoma Wholesale Carrier Services:** Their connectivity and prices are best if you are In the VoIP industry you should try this. **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** We are using their service in our diffrent cal centers they are giving support to the customers. ### 5. Worst Billing team( unporfessional) **Rating:** 0.0/5.0 stars **Reviewed by:** jason S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Sangoma Wholesale Carrier Services?** VEry rude team and will never help you . So dont think to use their services. They will show you an attitude in a way that they are doing any favour to you by offering services. **What do you dislike about Sangoma Wholesale Carrier Services?** VEry rude employees, not willing to listing after spending thousands of dollars on their account, Please do not think to get their services, you will end up wasting thousands of dollars. Need to have a check and balance on their billing team **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** No benefits end up losing money due to their unprofessional behavior ### 6. Shockingly bad service **Rating:** 0.5/5.0 stars **Reviewed by:** Naylor L. | Operating Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Sangoma Wholesale Carrier Services?** The attraction of API and good pricing is attractive **What do you dislike about Sangoma Wholesale Carrier Services?** Hi there, being trying to conduct business with VI for over 12 months with ZERO success. No tech assistance what so ever and only a dear John letter eventually that makes no sense Enter any discussions with Extreme caution. We lost money, clients and time with only frustration to show for it **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** Hi there, being trying to conduct business with VI for over 12 months with ZERO success. No tech assistance what so ever and only a dear John letter eventually that makes no sense Enter any discussions with Extreme caution. We lost money, clients and time with only frustration to show for it ### 7. Great API and Carrier services **Rating:** 5.0/5.0 stars **Reviewed by:** Luis B. | CEO/Co-Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2019 **What do you like best about Sangoma Wholesale Carrier Services?** VoIP Innovations offers a great one stop shop. We have developed our platform (Ottspott.co) using their CPaaS platform Apidaze. Besides that we use VoIP Innovations as a DID provider. The back-office is fully integrated which makes the use of their API + DIDs very easy to manage. DIDs are of great quality and clean, and the carriers used are fully transparent which makes them different from other DID providers where one doesn't know who is routing the calls. Last but not least, VoIP Innovation's support is absolutely stunning. Friendly, professional and quick. **What do you dislike about Sangoma Wholesale Carrier Services?** Nothing so far. We will also use the Showroom marketplace to expose Ottspott.co in the near future. **Recommendations to others considering Sangoma Wholesale Carrier Services:** Compared to Twilio and other platforms, VoIP Innovations is at more human scale. You will get a personalized follow up and great services. Prices are also competitive compared to other platforms. **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** We've built Ottspot.co, a full featured cloud phone services for Slack and G Suite teams, on top of VoIP Innovation's Apidaze API, and use also the carrier services. We use voice, WebRTC and SMS services from them. ### 8. Your getting what you pay for, a lot of features, good interface and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Philip L. | Customer Support and Cloud Technician Manager., Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Sangoma Wholesale Carrier Services?** Their web interface makes it easy to manage my DIDs and it is especially helpful to track costs. Their support team is responsive and helpful. Provide them the information they need and they will be on it. **What do you dislike about Sangoma Wholesale Carrier Services?** It can be expensive. Porting numbers is a little more complicated than with other companies. But again their support team will help you figure it out. Their email to fax features was pretty innovative, but I think it has lagged behind a bit and is difficult to implement without involving the IT admin / email admin **Recommendations to others considering Sangoma Wholesale Carrier Services:** Despite the slightly higher costs, they have a wide variety of features and their portal makes it easy to manage them. **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** They are a resource for purchasing, managing and providing services for DIDs. They have a full feature set for DID's and great support. ### 9. Big business services and personalized support **Rating:** 5.0/5.0 stars **Reviewed by:** Spence D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Sangoma Wholesale Carrier Services?** Amplify has used many other providers for termination and origination services. VI offers the best portfolio of services that companies like mine use. We can find the services we need with a single VI agreement and also use the VI API to for seamless order and integration. **What do you dislike about Sangoma Wholesale Carrier Services?** The product portfolio is very large and can be a little bit intimidating if you are not familiar with the ordering process. After a few questions were answered this was no long an issue. **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** Our termination and origination installations are much more efficient and we are able to utilize a broader range of products. We can then offer our customers more products as well. ### 10. Always adapting, very responsive to customers. Highly recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher D. | Principal, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Sangoma Wholesale Carrier Services?** How hard they work to meet our changing needs. **What do you dislike about Sangoma Wholesale Carrier Services?** Not much. When I do have a problem, they address is very quickly. **Recommendations to others considering Sangoma Wholesale Carrier Services:** Telephony and billing solution in one package at very competitive rates. **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** So much. Telephony is just the start. They provide our billing solution, fax and are continually innovating which helps us compete with the big guys. ### 11. Great api for developing CPaaS **Rating:** 4.5/5.0 stars **Reviewed by:** Javier C. | Software Systems Engineer 1 (Web), Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Sangoma Wholesale Carrier Services?** Their API is great for developing communication services app. It is well documented and has great support. **What do you dislike about Sangoma Wholesale Carrier Services?** So far everything is great and I think they have a good uptime record **Recommendations to others considering Sangoma Wholesale Carrier Services:** Read the documentation **What problems is Sangoma Wholesale Carrier Services solving and how is that benefiting you?** Seamless voice and text app integration with ease of use ## Sangoma Wholesale Carrier Services Discussions - [What is VoIP Innovations used for?](https://www.g2.com/discussions/what-is-voip-innovations-used-for) - [View Sangoma Wholesale Carrier Services pricing details and edition comparison](https://www.g2.com/products/sangoma-wholesale-carrier-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-12+22%3A51%3A05+-0500&secure%5Bsession_id%5D=a803c617-4222-4456-971b-ed47c1a3c825&secure%5Btoken%5D=2be161a1275a1990503f11afab2b4ccb09fbb2ff60e79b938b11b296e3e795c4&format=llm_user) ## Sangoma Wholesale Carrier Services Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Community Support - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Sangoma Wholesale Carrier Services Alternatives - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - 4.7/5.0 (508 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - 4.4/5.0 (456 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews)