Vocca Reviews & Product Details

Vocca is an AI voice assistant for healthcare (AI medical receptionist) that answers every patient call, 24/7, and manages appointments directly in the practice's scheduling software. It books, reschedules, cancels and confirms appointments, shares exam preparation instructions, and runs outbound calls for reminders, confirmations and follow-ups. Built for medical imaging/radiology, dental, ophthalmology, cardiology, gynecology, general medicine, multi-specialty groups, hospitals and laboratories. Booking follows each specialty's rules (exam type, practitioner, preparation, time slot). Key features: - Unlimited simultaneous calls, no hold queue - Speaks the patient's language and can switch languages mid-call - Urgent calls transferred instantly to staff; complex requests routed for callback - Native integrations with 20+ scheduling and practice management systems, live in days with no migration - Call logs, reasons, outcomes and analytics - Appointment confirmations via WhatsApp On average, 70% of calls are handled end to end without human intervention, reducing missed calls and no-shows and freeing front-desk teams to focus on patients. GDPR and HIPAA compliant (BAA available), with SOC 2, ISO 27001 and HDS-certified infrastructure.