JT

Juliane T.

Responsable des réseaux sociaux

Mid-Market (51-1000 emp.)

10/16/2026

"Comprehensive and efficient tool, valuable time saver, responsive support"

5/5

What do you like best about Visibrain?

The tool is truly comprehensive. The support from the account manager is invaluable and allows us to meet our needs very responsively. The smartboard and reports features enable clear and effective daily tracking without neglecting the visual/presentation aspect of the information, which is essential in a report. Review collected by and hosted on G2.com.

What do you dislike about Visibrain?

Getting started can seem complicated at first (learning all the filters and how to use them), but the support offered by Visibrain helps you get familiar quickly. Review collected by and hosted on G2.com.

Response from Lucile de Roquefeuil of Visibrain

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Thank you for sharing your experience! We’re happy that Visibrain is saving you valuable time and that the smartboards and reporting tools support your daily tracking. Your kind words about our responsive support mean a lot to us.

ML

Marie L.

Chargée de veille

Enterprise (> 1000 emp.)

10/6/2026

"Visibrain: Efficient Multi-Network Collection and Exemplary Team Support"

5/5

What do you like best about Visibrain?

The tool is effective for collecting posts from numerous networks, a real plus for monitoring the company's reputation. The support from the Visibrain team is also the best among the 5 tools I have tested (not subject to ticketing, helps with query creation, advice...). Review collected by and hosted on G2.com.

What do you dislike about Visibrain?

Even though I understand that it's not possible to mix results from different networks, the multiplication of monitoring folders doesn't always help to get an overview. However, there are solutions like smartboards to overcome this difficulty. Review collected by and hosted on G2.com.

Response from Lucile de Roquefeuil of Visibrain

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Thanks for sharing your experience. We’re pleased Visibrain helps you get a timely overview of social media conversations and respond quickly when needed. Your kind words about our support team mean a lot, and we appreciate your perspective on making cross-network monitoring easier to navigate.

TC

Thomas C.

Consultant junior en communication de crise

Small-Business (50 or fewer emp.)

9/24/2026

"Clear, Easy Results View with Powerful Smartboards and Rich Data Capture"

5/5

What do you like best about Visibrain?

The interface for viewing results is clear and easy to use. I also like the smartboards that provide an overview of the matrices, and the range of data that is captured. Review collected by and hosted on G2.com.

What do you dislike about Visibrain?

The time it takes to create a Smartboard and alerts (for example, being able to create an alert that links several topics, rather than having one alert per topic). I’d also like a simpler way to link data when duplicating a Smartboard. Review collected by and hosted on G2.com.

Response from Lucile de Roquefeuil of Visibrain

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Thank you for sharing such thoughtful feedback. We’re glad Visibrain’s clear results view, Smartboards, and broad data capture help you quickly map a crisis and understand the situation—especially when managing sensitive reputation issues.

We also appreciate your suggestions about speeding up Smartboard and alert creation, combining topics in a single alert, and making it easier to link data when duplicating a Smartboard. We’ll share these ideas with our product team. If you’d like to discuss your workflow in more detail, our team would be happy to follow up.

PP

Perrine P.

Social Data manager

Enterprise (> 1000 emp.)

9/16/2026

"Intuitive Platform for Crisis Management and Reputation Monitoring"

4.5/5

What do you like best about Visibrain?

Intuitive platform designed for users with very easy handling. Personalized support tailored to needs. Very responsive customer support. Review collected by and hosted on G2.com.

What do you dislike about Visibrain?

Not too many choices in data export format. The keyword model limits complex queries. Review collected by and hosted on G2.com.

HL

Hervé L.

Responsable communication digitale

Public Policy

Enterprise (> 1000 emp.)

10/7/2026

"Visibrain: Responsive Support and Unique Monitoring on TikTok and LinkedIn"

5/5

What do you like best about Visibrain?

The sovereignty of the solution, the support, and the responsiveness of the teams in implementing and monitoring the surveillance. Visibrain is the only platform offering monitoring on TikTok and LinkedIn. Review collected by and hosted on G2.com.

What do you dislike about Visibrain?

The interface could be more intuitive and dynamic. Review collected by and hosted on G2.com.

Response from Lucile de Roquefeuil of Visibrain

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Thanks for your thoughtful review. It’s great to hear that our team’s responsiveness and unique TikTok and LinkedIn monitoring support your work. We’re always looking to make Visibrain more intuitive and dynamic, and your feedback is valuable.

FP

Francesco P.

Small-Business (50 or fewer emp.)

9/24/2026

"Very efficient service but an API would be ideal"

5/5

What do you like best about Visibrain?

The ability to benefit from a very efficient service and to interact directly with the team to request clarifications, modifications, or report bugs without having to go through overly complicated procedures. Review collected by and hosted on G2.com.

What do you dislike about Visibrain?

The lack of an API to use the platform via code. Review collected by and hosted on G2.com.

Response from Lucile de Roquefeuil of Visibrain

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Thanks for sharing your experience. It’s great to hear that our team and social data collection are helping you, especially through QuickTrends. We hear your request for API access and will make sure this feedback is shared with the relevant team.

CH

Clément H.

CEO

Small-Business (50 or fewer emp.)

9/17/2026

"The most advanced social listening, with top-notch team support"

5/5

What do you like best about Visibrain?

The most advanced social listening product, and it's French! In addition to all the features, the team support if needed is a huge asset Review collected by and hosted on G2.com.

What do you dislike about Visibrain?

Some features could be added, but we have quite specific needs (particularly data retrieval via API) Review collected by and hosted on G2.com.

MD

Maxence d.

Directeur de veille et d'analyse

Small-Business (50 or fewer emp.)

9/17/2026

"Simple setup, quick detection, and user-friendly interface"

4/5

What do you like best about Visibrain?

Ease of setting up topics / quick detection of new content (ideal for crisis) / user-friendliness Review collected by and hosted on G2.com.

What do you dislike about Visibrain?

Segregation of topics by social networks. Ideally, it would be possible to create a topic with multiple networks Review collected by and hosted on G2.com.

AB

Arthur B.

Social Media Manager

Sports

Mid-Market (51-1000 emp.)

9/17/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to use, with great support"

4/5

What do you like best about Visibrain?

Its ease of use and support Review collected by and hosted on G2.com.

What do you dislike about Visibrain?

The inability to "listen" to all social media platforms Review collected by and hosted on G2.com.

CD

Caroline D.

Chargée de veille et d’analyse médias

Small-Business (50 or fewer emp.)

9/28/2026

"Personalized and Human Support of a "Turnkey" Platform"

5/5

What do you like best about Visibrain?

The personalized support from the agents (Laura and Ines in my case) The wide range of tools to illustrate the KPIs The intelligent platform that allows easy access to content and its manipulation Review collected by and hosted on G2.com.

What do you dislike about Visibrain?

The fact that some KPIs are not usable (location, tone) unintelligent handling of reports Review collected by and hosted on G2.com.

Response from Lucile de Roquefeuil of Visibrain

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We’re glad Visibrain is helping your team handle technical challenges and work confidently with social media KPIs. Thank you for recognizing Laura and Ines’s support, and for highlighting areas where we can do better, especially around location, tone, and reporting.

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