# VinSolutions Connect CRM Reviews **Vendor:** Cox Automotive **Category:** [Car Dealer Software](https://www.g2.com/categories/car-dealer) **Average Rating:** 4.2/5.0 **Total Reviews:** 109 ## About VinSolutions Connect CRM As the provider of Connect CRM, Connect Automotive Intelligence, and the supporting suite of Connect solutions, VinSolutions helps more than 6,500 dealers make every connection count. VinSolutions’ industry-leading tools—including customizable customer relationship management, artificial intelligence, and desking—help dealerships drive more leads, increase profits, and accelerate the path to purchase. Founded in 2006 and headquartered in Mission, Kansas, VinSolutions fosters dealership success by providing a fully customizable suite of solutions, including equity mining, market pricing and desking tools, combined with the continuous, personal support of a designated Performance Manager. VinSolutions is OEM certified by every major manufacturer and is Autosoft, CDK, Reynolds & Reynolds and Dealertrack DMS certified. ## VinSolutions Connect CRM Reviews ### 1. Intuitive CRM, Great for Managing Leads and Follow-Ups **Rating:** 4.5/5.0 stars **Reviewed by:** Cheryl B. | BDC Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about VinSolutions Connect CRM?** As an administrator of VinSolutions Connect CRM for my dealership, I find it very easy to do the setups and manage the processes. The templates are easy to manage and not overly complicated. Some people might call it an older platform, but I see it as a basic and very intuitive platform. Managing my team with a high volume of leads, the follow-ups feature allows them to pace themselves throughout the day and prioritize the most important tasks. The initial setup was very simple, and the VinSolutions implementation team provided support throughout the process, even launching us remotely during COVID, which went very smoothly. The training is on point, and bringing new users up to speed is easy as the system is intuitive and doesn't change too often, making it familiar to everyone. **What do you dislike about VinSolutions Connect CRM?** My biggest concern is with the reporting area. There are some legacy reports that are very basic and not drill downable, which is very important. The layout and font are hard to read. We prefer the style of the newer reports; they're drill downable and easier to read visually. We don't care for the legacy areas. The outdated reports are functionally hard to use. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** I use VinSolutions Connect CRM to organize our follow-ups beyond human capability, store templates, document deals, and manage our leads efficiently, ensuring our team can focus on selling vehicles. ### 2. Convenient, User-Friendly CRM for Car Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy A. | Fleet & Equipment Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about VinSolutions Connect CRM?** I find VinSolutions Connect CRM easy to navigate, which makes it very convenient for handling tasks. I love that I can text, email, and call directly through the website, allowing me to reach out to clients with ease. It’s great that I can send an email or text in 20 seconds or less, and the automated emails and scheduling features are especially useful. Additionally, I think the setup process was very easy and straightforward. **What do you dislike about VinSolutions Connect CRM?** None, I think the software is great **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** VinSolutions Connect CRM helps me reach out to clients with ease. It's convenient and easy to use, allowing me to send emails and texts quickly. I can even automate emails and schedule sending. ### 3. Easy to Use with All the Essential Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Aamir B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about VinSolutions Connect CRM?** Easy to to use, has all the important tools needed **What do you dislike about VinSolutions Connect CRM?** They could improve their AI features better. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Making sure we stay in touch with our big customer base. Reminders. Etc ### 4. Happy Using Vin Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about VinSolutions Connect CRM?** It was easy to integrate with our other programs and daily operations. Vin Solutions is easy to use and their support is very helpful. we are able to keep track of communications with customers, insert notes for other employees to see as well. We also utilize their email marketing through the AMP program. Most of our employees use Vin Solutions every day. **What do you dislike about VinSolutions Connect CRM?** I haven't ran into any issues or had any problems. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** The AMP program is wonderful to help with automating marketing emails for us to send to our customers as well as text marketing. ### 5. It is simple to use... **Rating:** 4.5/5.0 stars **Reviewed by:** Chris J. | Sales Professional, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about VinSolutions Connect CRM?** It is simple to use. Just point and click. Tasks are ordered nicely. I use it daily for many hours. It has a really clean layout and organizes everything just where it needs to be. **What do you dislike about VinSolutions Connect CRM?** Should be able to press enter to send a text as well as control your daily tasks so they aren't on days you are closed or you are off. Seems like they would do more updates on the text side of things so you can insert the picture of what your customer is considering at that time. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Makes my follow up with my customers easy to look back and know what or where we left off. If you are looking for great notes it works really well as long as you put the information in. ### 6. Absolute Rubbish for no reason **Rating:** 1.5/5.0 stars **Reviewed by:** Justin G. | Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2025 **What do you like best about VinSolutions Connect CRM?** Most dealers use it. It’s fairly simple enough. Straight forward. But it leaves a lot to be desired **What do you dislike about VinSolutions Connect CRM?** it leaves a lot to be desired. Visually, functionality wise, and information for the employees. Plus it takes minimum 5 clicks to try and complete a simple task **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Dealership sales and service ### 7. Effective CRM that handles everything we need! **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew S. | Internet Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about VinSolutions Connect CRM?** The desking tool in Vin solutions and its compatibilty with our DMS makes my life a lot easier. **What do you dislike about VinSolutions Connect CRM?** Duplicate customers are difficult to manage **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Helps us follow up with our customer base, and manages our follow up process in a simple and efficient manner. ### 8. Great CRM tool for our car dealership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about VinSolutions Connect CRM?** Easy to keep records and update each customer. Everything is in one place. Support is very helpful. Our team uses this consistently every day. **What do you dislike about VinSolutions Connect CRM?** I don't have any complaints. We've used this for years. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Helps us keep all of our customers information in one place. ### 9. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ralph J Ludden I. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about VinSolutions Connect CRM?** The mobile version is just as easy to use as the desktop version and allows me to be connected to my customers 24-7. **What do you dislike about VinSolutions Connect CRM?** The only downside I have found is it used to run a little slow at the end of the month but I haven't noticed that in a long time. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Keeping in touch with customers ### 10. powerful platform **Rating:** 4.0/5.0 stars **Reviewed by:** jennifer l. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about VinSolutions Connect CRM?** I like the ways that you could customize the reports **What do you dislike about VinSolutions Connect CRM?** I remember the first time of using it, it was confusing, the interface is kind of complicated. I wish they could make it a little bit more simple. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** It helps car dealerships efficiently manage leads generated from various sources. it keeps us organized. And it allows us to gain insights into sales performance, lead conversion rates, marketing effectiveness, and etc.. By analyzing data and identifying areas for improvement, dealerships can make informed decisions to optimize their operations and drive growth. ### 11. Very easy to use! The **Rating:** 5.0/5.0 stars **Reviewed by:** Neil K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about VinSolutions Connect CRM?** The app works great! Easy to track my sales leads. **What do you dislike about VinSolutions Connect CRM?** I wish my contacted and un-contacted clients were all together sorted from newest to oldest rather than in two separate areas. It would be easier to see them in the same column regardless if I have contacted them or not. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Easy to track calls and leave notes on each file. ### 12. Designed for those in Automotive!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about VinSolutions Connect CRM?** The best thing I like about VinSolutions is the ability to see more than one thing at a time, allowing fewer tabs to open. **What do you dislike about VinSolutions Connect CRM?** Everything about and in Vin Solutions is helpful, I do not have anything I dislike about it. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Helps to solve duplicate customers and hold each associate accountable for a daily work plan. ### 13. Vinconnect the best choice for CRM software **Rating:** 5.0/5.0 stars **Reviewed by:** Matt w. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about VinSolutions Connect CRM?** Intuitive, easy to use, and reliable. Compared to other CRM's, Vinconnect is the most powerful and easy to use. **What do you dislike about VinSolutions Connect CRM?** I can't think of too many things I dislike about Vinconnect. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Quick and easy customer management. ### 14. Comprehensive CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about VinSolutions Connect CRM?** VinSolutions CRM has a lot of features that are beneficial. I like that it's cloud based. You can search leads for based on make and model which shows when clients were last contacted. From there your able to set task for the sales person or manager. **What do you dislike about VinSolutions Connect CRM?** If you have a BDC that handles leads, when they flip the leads to sales consultants they don't get notifications or tasks on their to do list. Made it difficult for sales consultants to know they needed to follow up. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Being able to have all client data in one place. Having a great performance manager that helps with creating all the reports you need to monitor your business. ### 15. easy to use CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | Internet Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about VinSolutions Connect CRM?** Easy to use, helps keep track of new leads, existing customers, service customers, etc. There are lots of templates and you can add your own to the system as well as custom follow up **What do you dislike about VinSolutions Connect CRM?** Sometimes it is slow around the beginning and end of the month, which are the most crucial times in the industry. It does typically get resolved in a timely manner but still annoying at times **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** It helps us track and stay in touch with customers and make sure they are followed up on their schedule. I like that we can schedule custom follow up or use pre-made follow up in the system ### 16. VinSolutions **Rating:** 5.0/5.0 stars **Reviewed by:** Levi R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about VinSolutions Connect CRM?** Built-in data mining, campaign options, trackable analytics, and the ability to keep track of what the team is doing and how they are interacting with the customer. **What do you dislike about VinSolutions Connect CRM?** While there are safeguards in place to prevent skating - the app doesn't prevent the skating as much as entering the customer into the system from a desktop. Not everything can be logged when done from personal or office equipment. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** No problems recently. The app had issues, but has received a few updates and now performs as it should. Nothing that draws any real concern from me or the staff. ### 17. Easy and feature packed. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron S. | Internet Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about VinSolutions Connect CRM?** Connect is user-friendly and makes it easy to manage my customer base for my team and me. The interface is intuitive, and my VinSolutions rep holds monthly meetings to ensure that we're aware of new features and are utilizing the software to its fullest extent. **What do you dislike about VinSolutions Connect CRM?** While some features can be buried deep in menus and some features can be a little dated, new features are constantly being added, and the support is there to make sure we can use the software as needed. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Connect is great for keeping track of customers and making it easy to follow up and stay on task as necessary. ### 18. Great tool!! **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb D. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about VinSolutions Connect CRM?** It is great to keep your sales staff organized and follow up with our clients. **What do you dislike about VinSolutions Connect CRM?** There really aren't any major drawbacks, only a few quirks from time to time. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** It keeps my sales staff on task and the benefit is more sales. ### 19. Amazing Platform for your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Erin H. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about VinSolutions Connect CRM?** The ability to look through your customer's profiles, to add calls and notes. **What do you dislike about VinSolutions Connect CRM?** Sometimes it can be unclear to locate different things, but the more you use it, the better it gets. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** There are no current problems that I am experiencing. ### 20. Best Automotive CRM I've Used **Rating:** 5.0/5.0 stars **Reviewed by:** Chrissy M. | Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about VinSolutions Connect CRM?** VIN Solutions is one of the most effective and comprehensive Cloud-based customer relationship management I've ever used. It allows you to call, text and email within the program and you can record and listen to previous calls so that it is easy to keep track of where the conversation with any customer is at. Customizable workflows and email templates make follow-up easy and allow you to nurture customer relations, and ensure that no one falls through the cracks. Aside from making and tracking customer connections, the platform offers a variety of intuitive and customizable reporting options so you can track a variety of key performance indicators and metrics for the whole team. These reports are also very useful in data mining for new opportunities. The reporting and metrics come along with visualizations that make them easier to grasp. VIN allows you to set follow up tasks based on a schedule, or manually as required. While following up, it allows you to easily set the next contact attempt by selecting the number of days before you'd like to make contact again. You can also reassign tasks to other members of the team. VIN Solutions allows you to upload your inventory so you can easily track availability. This is especially useful when responding to leads so you do not have to cross check to ensure availability . I have used many CRMs in the past, and this is definitely one of the better ones that I have seen. You can chose to use it in a very simple way, or expand to provide more functionality and do more. **What do you dislike about VinSolutions Connect CRM?** Vin Solutions is costlier than some of the other available options available; however, it more than makes up for it in usefulness and functionality. **Recommendations to others considering VinSolutions Connect CRM:** I would definitely recommend trying this CRM to any dealership that struggles to stay organized, either with customer follow up, unsold traffic, after-sale follow up or inventory. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** VinSolutions allows us to easily manage leads, showroom traffic, after sales contact and be certain that nothing is getting lost or slipping through the cracks. It also makes tracking employee performance, response times and traffic easy. ### 21. Efficient was to keep car sales in order **Rating:** 5.0/5.0 stars **Reviewed by:** Gina C. | Owner Loyalty Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about VinSolutions Connect CRM?** Setting reminders to follow up with customers on certain days. Never forget to get ahold of someone. **What do you dislike about VinSolutions Connect CRM?** How you can say a task is complete when you haven't really made a call or contact. Should have to complete all tasks only through the website. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Setting up a sales visit with all the customer information. Reminders to call the customer and follow up after a sale. Up-to-date information about the whole sale process. ### 22. Vinsolutions is better than most of it's competition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about VinSolutions Connect CRM?** Overall, it does what it is supposed to do. **What do you dislike about VinSolutions Connect CRM?** While it may be better than most of its competition, it can be frustratingly slow at times. Also, the user interface can be a bit wonky at times, sometimes feeling like those who created did not test it out daily for a long period like those of us who use it every day. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** It's keeping our customer database organized and allowing us to keep track of our customers with all kinds of relevant information. It provides reporting tools and often integrates with other companies to provide a rounded experience for the dealership employee. ### 23. VinSolutions and Upstart Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about VinSolutions Connect CRM?** It's very customizable and easy to control all parts of the CRM. The support team is very helpful. **What do you dislike about VinSolutions Connect CRM?** It's very clunky and customization, building processes, and searching information can take a very long time. There are some missing capabilities that would be nice. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Vin helps keep sales team members accountable and gives them clear dailly tasks to complete. It mainly assists with the lead process and desking. ### 24. decent if unstable CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Timothy L. | Digital Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about VinSolutions Connect CRM?** direct integration with Cox auto products **What do you dislike about VinSolutions Connect CRM?** stability issues and have to rely on it to desk deals **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Good CRM and mining tool ### 25. Taking a picture of license and populates all info into crm **Rating:** 3.0/5.0 stars **Reviewed by:** Chris B. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about VinSolutions Connect CRM?** When you download the app onto your phone you can take a picture of the clients license front and back to insert them into the crm system. The competitors out there have a much better system that focuses more on reaching out to the clients. **What do you dislike about VinSolutions Connect CRM?** I feel the email templates that are on this system should be updated properly. I do not like the unmatched inbox I feel the system should look for similar emails. Many imporovements should be made where there should be more contact on clients birthdays. **Recommendations to others considering VinSolutions Connect CRM:** Go see what systems are out there before comiting I'm sure there are better systems out there. Which will benefit your business. If you are using from your phone you do not need to manually enter clients if they have a license on them. Which also will show a picture from them and you can print in the future. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** The benefits I have realized are being able to use my crm system from just about anywhere on my phone. I am a bit more productive because I can work from anywhere. I have realized that I can scan a vin number of a vehicle right from my phone and it will populate into the system. ### 26. Excellent CRM with outstanding support center **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | Advertising & eCommerce Director for Jerry's Automotive Group, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about VinSolutions Connect CRM?** They have a new reporting tool that is very intuitive and you can easily build reports with lots of filtering capability to get exactly what you want the first time. **What do you dislike about VinSolutions Connect CRM?** The only issue I have had with VinSolutions is when a new vehicle model comes out. It can take a while before that model shows up in their pull-down model selection list. An example of this is the 2022 Ford Maverick, which is new to Ford. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** I get much better tracking performance enterprise-wide across the auto group. It easily points out where deficiencies are in either people or processes. This enables the ability to rapidly review and take appropriate actions ### 27. Very good CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Lewis W. | B, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about VinSolutions Connect CRM?** Very easy to use with a lot of information available to help make good decisions **What do you dislike about VinSolutions Connect CRM?** Can have a few extra steps to get to the information you want **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Updates on a regular basis with great support staff ### 28. Call Source Integration with VinSolutions Connect CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Rick S. | BDC Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about VinSolutions Connect CRM?** I can see all calls that came that I selected from specific sources in the CRM and if there is no match it will allow me to add and match it. **What do you dislike about VinSolutions Connect CRM?** I really do not have any dislikes. Very easy to set up. **Recommendations to others considering VinSolutions Connect CRM:** VinSolutions Connect CRM is an Awesome tool that allows you to see everything happening at your store. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** We can see if a phone up came in for the Sales Department and did not get put into the CRM. ### 29. VinSolutions making communication easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about VinSolutions Connect CRM?** The aspect of the software I like best is the Dealer Dashboard which displays the internet sales funnel for the past 30 days, internet response times for the past 2 weeks, and KPIs. **What do you dislike about VinSolutions Connect CRM?** The one thing I dislike about Connect by VinSolutions is the campaign template creator and manager. It seems somewhat outdated for what I want to communicate to customers. **Recommendations to others considering VinSolutions Connect CRM:** Overall, VinSolutions Connect is an effective CRM tool for our company. We utilize it in several ways and despite the slight challenges I face with it, it is in fact beneficial in communicating internally and externally. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** It is a simple resource to use to send out email blasts to specified groups of people, including sold customers or leads, and time frames in which those customers were in contact. ### 30. Great CRM System **Rating:** 4.0/5.0 stars **Reviewed by:** Brieann C. | Digital Marketing Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about VinSolutions Connect CRM?** Vin Solutions has a simple layout that is easy to navigate. I like that I'm able to export leads. **What do you dislike about VinSolutions Connect CRM?** I feel like sometimes Vin Solutions can be a little glitchy/ lag. Usually, I am able to troubleshoot, which is good. I just feel like the software doesn't look the most up-to-date or modern. I think the design of the site could be a little bit more modern and less outdated. **Recommendations to others considering VinSolutions Connect CRM:** VinSolutions is a great CRM system for any company in automotive. It's very dealer-specific, so it's great for this reason. It definitely gets the job done, but it could be a bit more-up-date layout and technology-wise. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** I am cross-referencing leads on the CRM compared to leads on Facebook. I am able to check the accuracy of the Facebook leads and make sure that the data is the same on Vin Solutions and Facebook Leads. ### 31. Very user friendly, compared to other CRM's this is by far in my opinion the best **Rating:** 5.0/5.0 stars **Reviewed by:** Joe V. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about VinSolutions Connect CRM?** Navigating the CRM is very simple and straight forward **What do you dislike about VinSolutions Connect CRM?** The only thing I dislike about the program is the credit apps. Every once in a while, information is lost, prompting me to have to ask customers for their information a second time. **Recommendations to others considering VinSolutions Connect CRM:** Very easy to set up and use. If you know how to use a desktop, then you know how to use this CRM. As long as you do the training provided by them then you will do just fine with this program. Not once since using it have I had to contact a support team. My only issue is remembering my password haha which is nobody's fault by my own. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Not really solving problems with it. It helps remind me of follow up with customers. The main benefit is being able to prioritize customers. ### 32. Great for text messaging! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly L. | Internet manager , Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about VinSolutions Connect CRM?** I love that I can text straight from my phone as if it were my personal cell phone number. It shows proof in the CRM that I am talking with my customers. These are also used as notes to go back and look at what we talked about. The manager can even go into the system and see I have reached out to the customer. If there is a problem on who said what we can always go back to the text messages and read what happened. **What do you dislike about VinSolutions Connect CRM?** I do not like the opt-in and out feature because some customers do not accept the request for text messages. Sometimes the customer will not type in just yes to opt in and we have no way but to call them to tell them to just type in the word yes. **Recommendations to others considering VinSolutions Connect CRM:** Only advice I would give is to make sure you take the training videos that VIN gives because this is a very useful system to record all your hard work. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Customers prefer to text rather than call and talk on the phone with a salesman so being able to text the customer straight through the system in very convenient. ### 33. Vin Solutions is one of the best data management systems I have used. Needs some updates though. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about VinSolutions Connect CRM?** This system is user-friendly. The Data management within the tool is easy. **What do you dislike about VinSolutions Connect CRM?** It needs some updates. The app will allow transactions that are restricted. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** The app issue is one of my biggest. Another is we are all Cox products, so it would be nice to have communication between tools and not have to update 5 separate systems ### 34. Works better than some, but not the best for R&R **Rating:** 3.0/5.0 stars **Reviewed by:** Garry K. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about VinSolutions Connect CRM?** The general flow of the CRM process for this works well enough. Printing forms is pretty straightforward and the uptime of the software has been pretty good. A big key to how well this software will work for you is how much time you devote to getting the initial setups done correctly. **What do you dislike about VinSolutions Connect CRM?** The way VIN Solutions handles email is pretty annoying. If you want your sales staff to have a functional email for "normal" use, then you're going to have to jump through some hoops to make that happen. The email client (very weak interpretation of an email solution) that's built into this software is a hassle to use to attach documents to, or view attachments. You'll want to maintain whatever you're currently using for an email solution in addition to what's in this software. In our case, I have our sales staff's primary domain email set to forward to a subdomain on another one of our domains which is the subdomain each of my stores in VINS are setup to use as their VINS email domains. (initial setup is messy) The added wrinkle to doing this is, VINS email is mainly setup to receive leads. So all emails that come into a salesperson's account, go into a "unmatched inbox" that everyone in the store can see. If the email is from that salespersons customer it will go to the salesperson as well. Yes, you read that correctly, anyone who has their email routing into VINS will have their email visible to everyone else in that store in VINS. It's an awful way of handling email and my suggestions to correct it have falled on deaf ears with support. R&R Contact Management's email actually functions like you would expect, at least in terms of john@dealer.com's email goes to John's email within Contact Management and no one else can see it except administrators. This email issue isn't really enough to NOT use VINS but it is something to consider in the bigger picture. Another issue you'll have if you have Reynolds as your DMS provider is the integration into R&R. VINS currently has an issue with pushing customers into the DMS correctly. We see a stream of duplicate customers coming into our DMS namefile regularly and even with name file services trying to clean them it's still a mess. We are a 9 store group with centralized accounting and while VINS is trying to build themselves up to be a large group player, they're really not quite there yet. Contact Management does a MUCH better job with Reynolds since it's their product. Also user management is a breeze with Contact Management compared to VIN Solutions. We allow our sales staff to cross sell at any of our other stores and this creates headaches in VINS when/if staff leaves. You have to go in and out of each store to redistribute their clients. (as opposed to Contact Management where you can do it all on the same screen) Once you do it 30+ times you realize how much of a pain it is in VINS. In our case, our sales managers across the group prefer VINS for the things they use it for so we have stayed with it. **Recommendations to others considering VinSolutions Connect CRM:** Weigh out how important full integration vs partial/hostile integration to your DMS is to you and your company. Unless you have Dealertrack DMS, you won't have full integration with VINS, and at best you'll have close to full integration with CDK. With Reynolds it will be a hostile integration with them and it's 1 way on names, so your updates in R&R won't push back to VINS to correct issues. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Helping sales staff manage their clients and start to build deals. It also will show the customer's "value" (ie: how much they've bought with the company) and that can help give staff a better picture of who they're dealing with. Their mobile app integration with VAUTO is a very nice bonus and our stores use it extensively. Also the built in call/text tracking on their mobile app helps us retain customers when staff leaves and also gives us a paper trail for the interactions. ### 35. Vin Solutions is so user friendly, and HELPFUL **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Sales Consultant , Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2020 **What do you like best about VinSolutions Connect CRM?** Very easy to Navigate, schedule appts. It's like a daily planner but better. **What do you dislike about VinSolutions Connect CRM?** The amount of duplicate leads that are generated **Recommendations to others considering VinSolutions Connect CRM:** Highly recommend **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Easier to stay on top of your day ### 36. Good features some glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2020 **What do you like best about VinSolutions Connect CRM?** I like the way it tracks calls and notes. Easy to find customer info. **What do you dislike about VinSolutions Connect CRM?** Doesnt track duplicate entries, doesnt auto dial out **Recommendations to others considering VinSolutions Connect CRM:** To see if there is a better way to control duplicate consumer info, auto dial. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** It lets duplicate customer info be entered into the system without alerting most of the time. Creates duplicate tasks when already complete. It keeps contact info all in one place. ### 37. Been using for 5 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about VinSolutions Connect CRM?** Easy to organize customers. Keeps you in check with future follow up **What do you dislike about VinSolutions Connect CRM?** Nothing it is the only cram I have ever used. **Recommendations to others considering VinSolutions Connect CRM:** This is a great program to keep you reminded of customers **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** I am able to keep customers in then loop ### 38. Greatsoftware but could use a little tweaks. **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony G. | Sales Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about VinSolutions Connect CRM?** Vin solutions definitely makes it 100% easy to keep track of my customers. layout is nice and easy to use. navigation is easy because of the advance search tool. I can only give my perspective from a salesperson view and not from a manager view who would be using vin solutions a lot more detailed. I really like the feature where i'm about to pull up previous customers that bought say 3-4 years ago and im able to see a estimate on there payoff and a estimate on what there current vehicle might be worth. give me a good advantage into knowing what customers im able to call that have a great chance in being able to upgrade or trade in. **What do you dislike about VinSolutions Connect CRM?** The new update makes completing a a task a little more easy, but it takes longer for the window to open up and load up all the customers info. And sometimes it doesn't load the customers info. I would really enjoy a was to be able to push the customers trade info straight into first look from my phone instead of scanning vin, saving and then going back inside just to push it over to first look. **Recommendations to others considering VinSolutions Connect CRM:** Its a great CRM small few problems from just a user stand point but nothing is perfect! **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** I've expressed the problems stated above to a person here at the dealership that handles the problems with vin solution. ### 39. It's alright **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon D. | Salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2019 **What do you like best about VinSolutions Connect CRM?** I like the fact that I can use this on my phone, an it can be a quick and easy way to access information about potential sales. You can also scan the VIN for quick entry. **What do you dislike about VinSolutions Connect CRM?** I dislike the glitches this app and program experience quite often. Sometimes it simply won't load, doesn't work properly, or say it loaded and it didn't. It can also sometimes say it will generate an offer for me, and it shuts down the whole entire app. That has been quite frustrating. It also doesn't update the service schedule as often as it could, so it's not always updated in real time. If someone cancels an appointment, it won't update and still show as if they are here or coming in. **Recommendations to others considering VinSolutions Connect CRM:** It's a good program! **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** I'm solving quite a bit, actually. At first I used it in the sales floor when people would buy cars, it was easy to put info in and have it saved on there and also get notifications to my phone. I can also use it to see the service schedule for people coming in which can help me connect them to sales with my new position, and check in with previous purchasing customers. We can take a photo of people's licenses and always see a picture of them when we pull up their info which is really helpful when finding people in service or remembering the deal we discussed. ### 40. A Bit Cumbersome, but Alright **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about VinSolutions Connect CRM?** I like that information can push from this DMS into CDK for processing by the Finance Manager. The Desking Feature allows one to pull the information regarding Rebates/special aprs/etc as long as the VIN and customer address are entered properly. It is also easy to pull a CarFax Report from the software for a vehicle. **What do you dislike about VinSolutions Connect CRM?** When the Finance Manager Books or Closes a deal, the correct information should populate back into the DMS. That way, whatever he or she caught regarding mistakes would then also be corrected in the DMS. **Recommendations to others considering VinSolutions Connect CRM:** Just become aware of all the functionality of the software in order to get the best use from it. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** This is just another way to be able to show customers different options regarding financing a vehicle. Desking a deal is pretty simple, and it is also easy to monitor the follow-up between sales consultants and customers. ### 41. Best CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Donna C. | Fin. Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about VinSolutions Connect CRM?** We love this CRM we have been using it for years and they really keep up with the up and coming trends. **What do you dislike about VinSolutions Connect CRM?** Integration can cause problems sometimes with our DMS but for the most part it is seamless **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** We get more people in and we are seeing how beneficial it can be. ### 42. Vin Solutions -5 stars **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2019 **What do you like best about VinSolutions Connect CRM?** Vin solutions is a software Ive used at 3 different dealerships. It’s an easy to maneuver CRM tool for maintaining customer info and sales info **What do you dislike about VinSolutions Connect CRM?** I will say Im not crazy about the new Vin Solutions app. The older one surprisingly was more straightforward and easy to use. It’s what I still use today. The updated app doesn’t even look like what you’d see on the desktop. **Recommendations to others considering VinSolutions Connect CRM:** Don’t use any other dealership CRM **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Keeping track of customers, and the notifications I get when a customer emails me or when it’s their bday is a nice feature to help me maintain contact with each person. ### 43. Organizing your customer database has never been easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley V. | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2018 **What do you like best about VinSolutions Connect CRM?** The ability to merge duplicate customers, assign sales reps/managers/BDC to individual customers, and modify customer profiles makes for easy organization. I also love the ability to add and edit call scripts, email templates, etc. It helps to not have to type out the same email to 400 customers. **What do you dislike about VinSolutions Connect CRM?** There is nothing I particularly dislike about this program. The only problems or difficulties I've ever run into could be easily solved by changing a customer's process or modifying how our staff enters information into VinSolutions. If I were to make one suggestion, somewhere in the customer information I'd like to see "Pronouns"" added. **Recommendations to others considering VinSolutions Connect CRM:** Great for managing business and customers. VinSolutions makes organization and finding the information you're looking for substantially easier. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Keeping track of customer information is substantially easier with Vin. When working in a dealership setting, it's important to have records of communication with customer for their sake and ours. VinSolutions makes it easy to keep track of important dates, interactions, and personal information. ### 44. This CRM is hot garbage **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2019 **What do you like best about VinSolutions Connect CRM?** Literally nothing. It's the worst CRM I've ever had the displeasure of using. **What do you dislike about VinSolutions Connect CRM?** I can't get my calls to dial out all the time. Right now I'm using it and I'm on my 9th attempt to dial out. What is the point of a recorded line feature if you have to manually dial out half the time. I could go on but I'm not interested in spending that much time on this. But the dialing out thing, it's a problem. And they won't acknowledge it. We provided a week's worth of data showing the problem and have heard nothing since. **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** See the what I dislike section ### 45. great software **Rating:** 3.5/5.0 stars **Reviewed by:** Desaray K. | Great software!!, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about VinSolutions Connect CRM?** I like that it has all of the things I need to sell in one place. Desking deals, keeping all customer records in one place,Service appointments....Ect **What do you dislike about VinSolutions Connect CRM?** I dont dislike much. The main this is running the reports to get feed back on how we are doing I feel its a bit complicated **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Getting internet leads and keeping all the records in one place. ### 46. Terrible company **Rating:** 0.0/5.0 stars **Reviewed by:** Steve D. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2019 **What do you like best about VinSolutions Connect CRM?** We have had ViS for a short time now, and it gets worse every day. These people are not sales oriented. Go to a casino for a better return on your money. **What do you dislike about VinSolutions Connect CRM?** Customer service is useless. They work against salespeople. Who ever laid this out has no sales background. **Recommendations to others considering VinSolutions Connect CRM:** Start Over **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** None, It makes my job more difficult and is very time consuming. It might be fine for someone who avoids work and want to look busy. ### 47. Easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler R. | Digital Marketing Coordinator, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about VinSolutions Connect CRM?** The tutorials available to you through VinSolutions eAcademy training are tremendously helpful to someone who has little to no experience in the platform! **What do you dislike about VinSolutions Connect CRM?** The CRM tool can be a bit overwhelming if you don't know what exactly you are looking for or how to get to it. **Recommendations to others considering VinSolutions Connect CRM:** The technical support team at VinSolutions is extremely helpful in learning how to navigate the platform. What initially appeared to be a bit overhwhelming to me came with ease once my Support rep spent time teaching me how to walk through the dashboard and create email campaigns via webshare. The eAcademy offered on the website also makes for an easy learning experience too! **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** It is a huge help in assisting with email blasts as well as indexing the customer database for promotional items. ### 48. I love the campaign aspect **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Digital Marketing Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 ### 49. Vinsolutions Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Liz K. | Sales & Leasing Consultant, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about VinSolutions Connect CRM?** I like that it is easy to organize clients, keep detailed notes, have tasks to keep you on track, especially like that you can text customers through the CRM because most people answer a text that won’t pick up a phone call from a number they don’t know. **What do you dislike about VinSolutions Connect CRM?** Somehow duplicates seem to end up in the system more than they should. Merging customers seems like a process that could be more automated and less hands on. **Recommendations to others considering VinSolutions Connect CRM:** Organized and lots of ways to contact clients **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Keeping track of what has happened with each client and staying on top of communications ### 50. VinSolutions is currently the market Leader in dealerships **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2019 **What do you like best about VinSolutions Connect CRM?** Ease of Use and intuitive buttons with colorful and easy-to-understand display **What do you dislike about VinSolutions Connect CRM?** While a lot of other software packages such as Credit Analysis and inventory control integrate seamlessly with VinSolutions, not all systems are utlized at dealerships **Recommendations to others considering VinSolutions Connect CRM:** Literally, The Best CRM out there, period **What problems is VinSolutions Connect CRM solving and how is that benefiting you?** Customer Management, Credit Pulls, Deal Structuring and Inventory Control ## VinSolutions Connect CRM Discussions - [What needs improvement with VinSolutions Connect CRM to better serve automotive dealerships?](https://www.g2.com/discussions/what-needs-improvement-with-vinsolutions-connect-crm-to-better-serve-automotive-dealerships) - [What is VinSolutions Connect CRM used for?](https://www.g2.com/discussions/what-is-vinsolutions-connect-crm-used-for) - [What is VinConnect used for?](https://www.g2.com/discussions/what-is-vinconnect-used-for) - [View VinSolutions Connect CRM pricing details and edition comparison](https://www.g2.com/products/vinsolutions-connect-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+08%3A11%3A57+-0500&secure%5Bsession_id%5D=e8500f63-c496-43a0-b772-fd479cd96e17&secure%5Btoken%5D=ce7d7e3852c03fe04d2720e6c5a9067d45cc10ed8215a54eba786d36ee858f70&format=llm_user) ## VinSolutions Connect CRM Integrations - [Autodeals Dealer Management Software](https://www.g2.com/products/autodeals-dealer-management-software/reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - [vAuto Provision](https://www.g2.com/products/vauto-provision/reviews) ## Top VinSolutions Connect CRM Alternatives - [CDK](https://www.g2.com/products/cdk/reviews) - 3.9/5.0 (106 reviews) - [PERQ](https://www.g2.com/products/perq/reviews) - 4.6/5.0 (61 reviews) - [DealerCenter](https://www.g2.com/products/dealercenter/reviews) - 4.6/5.0 (36 reviews)