As an administrator of VinSolutions Connect CRM for my dealership, I find it very easy to do the setups and manage the processes. The templates are easy to manage and not overly complicated. Some people might call it an older platform, but I see it as a basic and very intuitive platform. Managing my team with a high volume of leads, the follow-ups feature allows them to pace themselves throughout the day and prioritize the most important tasks. The initial setup was very simple, and the VinSolutions implementation team provided support throughout the process, even launching us remotely during COVID, which went very smoothly. The training is on point, and bringing new users up to speed is easy as the system is intuitive and doesn't change too often, making it familiar to everyone. Review collected by and hosted on G2.com.
My biggest concern is with the reporting area. There are some legacy reports that are very basic and not drill downable, which is very important. The layout and font are hard to read. We prefer the style of the newer reports; they're drill downable and easier to read visually. We don't care for the legacy areas. The outdated reports are functionally hard to use. Review collected by and hosted on G2.com.
