Velaris has been an excellent partner for our CS operations. The platform is smart, intuitive, and genuinely easy to use and configure.
The Velaris team is extremely responsive and thoughtful. They quickly grasp our needs and stay proactive about implementing improvements that help drive our adoption of the platform. One thing I especially value is that their team manages the automation setup on our behalf, which lets us stay focused on strategic planning and operational improvements instead of getting pulled too far into technical configuration.
Our onboarding was smooth and efficient. Sahas did a fantastic job leading the implementation and making sure everything was set up correctly from day one. Since then, our CSM, Hassan, has been excellent at helping us continuously optimise how we use the tool and ensuring it keeps evolving with the needs of our CS team as we grow.
The Copilot functionality is particularly impressive. It gives a clear, comprehensive view of account health by bringing together insights from multiple customer touchpoints, making it much faster for our team and leadership to understand what’s happening in each account.
In addition, the Velaris Data team has been very effective in supporting us with customised dashboards that help us track performance and make better, more informed decisions. Review collected by and hosted on G2.com.
Our use case requires that the same contact can be associated with multiple accounts, since the same end users may access different environments of our product. To track usage accurately, we need to analyze user activity separately across these environments, even when it’s the same individual. We addressed this by tracking usage data directly at the account level, which gives us clear visibility into engagement within each environment. However, with this approach, we can’t track usage at the individual user level in our specific use case. Review collected by and hosted on G2.com.
