--- title: Vacation Rent Payment Reviews meta_title: 'Vacation Rent Payment Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Vacation Rent Payment works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 26 scale: '5' date_modified: '2026-07-07' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Vacation Rent Payment Reviews **Vendor:** yapstone **Category:** [Rental Payment Software](https://www.g2.com/categories/rental-payment) **Average Rating:** 4.1/5.0 **Total Reviews:** 26 ## About Vacation Rent Payment VacationRentPayment is the top vacation rental payment processor in the world, enabling businesses to grow faster, while mitigating risk. We believe that PMCs need more value than just a competitive rate, so our solution is designed to help increase revenue through efficient global payments and chargeback management. We integrate with all the top vacation rental software platforms including HomeAway software (Escapia, V12), Kigo, LiveRez, Barefoot, Streamline, Cirrus, RNS, VacationRentalDesk, and Vacation RentPro. ## Vacation Rent Payment Reviews ### 1. A fair card processing company **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Vacation Rent Payment?** They always send a detailed transaction email for every payment processed. **What do you dislike about Vacation Rent Payment?** I dislike that they still charge a transaction fee on deposits. **Recommendations to others considering Vacation Rent Payment:** Make sure you check fee's being charged per transaction. **What problems is Vacation Rent Payment solving and how is that benefiting you?** The summary emails make my life easier because I don't have to search through my account summary to make sure a transaction went through. ### 2. Very difficult to deal with use any other company but this one **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vacation Rent Payment?** They have a decent discount rate compared to other credit card places. **What do you dislike about Vacation Rent Payment?** Trying to speak to these people on the phone about anything is infuriating and the process for trying to defend against fraud is ridiculous. EVERY single time we have to call in to handle everything is a nightmare as the staff is never able to help at all and they keep us on the phone for a minnimum of an hour with no resolution every time. I would rather stick a needle in my eye than to have to deal with the staff here. I always thought my wife was over exaggerating the experience but it has happened to me 3 times as well. Then when you get a chargeback and then the guest figures out it was a legitimate charge trying to get your money is a nightmare and you cannot even contact that department. They do absolutely nothing to help you on chargebacks even when you provide recordings from the front desk staff verifying that they got their drivers license and credit card of people still claim fraud on their credit card. Now they're holding two weeks of our money based on chargebacks that are complete BS and it's just people trying to get around their cancellation policy and they did nothing to help you out. We send them multiple emails of the gas confirming their stays plus we ran our professional condos managed by Marriott visibly see the drivers license and credit card when they check in and we have verified all this with the resort and sent it in when people clean these fraudulent charge bags in this company does absolutely nothing to help us in the rolling over $100,000 of our money Do yourself a favor and find any other company but this one **Recommendations to others considering Vacation Rent Payment:** Use paypal it is much better **What problems is Vacation Rent Payment solving and how is that benefiting you?** They process credit cards via our partner software **Official Response from Anne Davis:** > Hi Tony, Thank you for making us aware of your experience. Our Customer Feedback Team would like the opportunity to discuss this with you further.   A member of our Team will be reaching out to directly to discuss further.                   Thank you, Anne Davis VacationRentPayment ### 3. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | Senior Executive Recruiter, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Vacation Rent Payment?** Rep was easy to work with. I asked multiple questions and received clear and precise answers. I am very sure that I asked some of the same questions over and over again. This product has changed my booking process for the better. I am grateful to those who recommended Yapstone and also extremely happy with the service that I received as well as the actual product. I am now able to book my guests directly for my North Myrtle Beach vacation rental and to also process immediate payment. This product allows me to charge credit cards as well as process ACH payments securely! Thank you Yapstone for making our booking process so much easier! **What do you dislike about Vacation Rent Payment?** I have no issues with this product. Their customer service is great and the actual product is user friendly. **What problems is Vacation Rent Payment solving and how is that benefiting you?** Now I can book my guests directly for my North Myrtle Beach vacation rental. Payments are processed very quickly. ### 4. Easy Automated Connections, Difficult Chargebacks **Rating:** 4.0/5.0 stars **Reviewed by:** Charles R. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Vacation Rent Payment?** The integration into our booking engines is convenient and automated and seems to work well. Everyone is always nice when we call, email, or meet them at trade shows. The product allows us to accept payments from our guests and easily use credit card processing for their accounts. The solution that we have chosen integrates directly into our PMS software, which is Escapia. The start up costs and time were both well within reason and the ongoing support is sufficient for what we need. **What do you dislike about Vacation Rent Payment?** The company sides more with guests rather than us (who are their users) when someone initiates a Chargeback. The process is painful and difficult, and made to try and get us to drop it when we should be fighting it. This has taken up the most time with our use of this product, ie finding documentation and everything needed to fight a chargeback that is generally requested by a disgruntled guest for a completely different reason. The guests violate our agreements and submit fraudulent chargeback requests and we are the ones made to feel like the victims. We do not understand why guests are allowed to get away with fraudulent requests and nothing is done about it by your company or their credit card company. **Recommendations to others considering Vacation Rent Payment:** Definitely check them out. **What problems is Vacation Rent Payment solving and how is that benefiting you?** credit cards. We needed a company to process and authorize our cards and Yapstone and Vacation Rent Payment are the solution that we have chosen. ### 5. User Friendly & Built with Vacation Rental Managers in Mind **Rating:** 4.5/5.0 stars **Reviewed by:** Yamy A. | Co-founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vacation Rent Payment?** It's built with my exact business model in mind, giving me peace of mind that by just gathering the right documentation when bookings are made the money is safe. **What do you dislike about Vacation Rent Payment?** The process to change a bank account is too lengthy. The extra charges for international transactions, and the fact that when transactions are refunded they do not refund the transaction fees - which most other vendors do. **Recommendations to others considering Vacation Rent Payment:** If you are a VR manager this system is built for you, just know you will pay a little extra if you do have a flexible refund policy. **What problems is Vacation Rent Payment solving and how is that benefiting you?** It makes rent collection easy, and it's integration with kigo makes it so I don't have to worry about supporting documentation for charges further than the information already stored in my rental software. It's a great 1-1 integration. ### 6. Exceptional software to take care of Vacation Rental Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Vacation Rent Payment?** Booking calendar sync's with other websites like VRBO, Booking.com, AIRBNB, etc. I also love that you can Blog which helps your website being recognized by Google search engine. The website they create for you is better than what you can get on GoDaddy. Love this software and how easy it is to use. Recommend highly. **What do you dislike about Vacation Rent Payment?** Vacation Rental Desk has provided all my needs and there is nothing I dislike. **Recommendations to others considering Vacation Rent Payment:** Great product, give it a try, you will love it. **What problems is Vacation Rent Payment solving and how is that benefiting you?** Vacation Rent Payment has made my website get noticed with the blogging you can do. My website comes up at the top when searched over other vacation rental businesses in my area which don't use Vacation Rent Payment. The software provides an awesome website you can set up which is so easy. Allows people to check your calendar without calling. ### 7. It's ok **Rating:** 3.5/5.0 stars **Reviewed by:** Jurate B. | accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Vacation Rent Payment?** reasonable price and pretty responsive, I like that they have website you can check your transactions and billing. **What do you dislike about Vacation Rent Payment?** hard to reach and get more information concerning transactions, late with reports sometimes **What problems is Vacation Rent Payment solving and how is that benefiting you?** I was solving Chargebacks and it wasn't really beneficial as no information was provided concerning our issue and seems it is not really working for Vacation rentals, was pretty frustrating actually. ### 8. Very, Very good Credit Card Processor! **Rating:** 5.0/5.0 stars **Reviewed by:** Dana J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Vacation Rent Payment?** In a world of complications, Vacation Rent Payment makes things simple. Not only is their system easy to use, but the cost is also very competitive. Over the years, I've had a few glitches and the customer service is exceptional. **What do you dislike about Vacation Rent Payment?** I would love for my particular glitch about receiving verifying emails to be resolved! I suspect the company is working on it, since they have conscientiously done so in the past. No other issues! **Recommendations to others considering Vacation Rent Payment:** Just call! **What problems is Vacation Rent Payment solving and how is that benefiting you?** It is great to be able to offer Vacation Rental Guests a comfortable means of payment that is secure and easy. The benefit to me is the happiness of my guests. ### 9. Vacation Rent Payment is exactly what we need and we have never had an issues with it. **Rating:** 3.5/5.0 stars **Reviewed by:** Kacy B. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Vacation Rent Payment?** Everything is automatic and we don't have to put much work into credit card processing. **What do you dislike about Vacation Rent Payment?** Nothing really. I haven't yet had any issues with Vacation Rent Payment **What problems is Vacation Rent Payment solving and how is that benefiting you?** We receive credit card payments using Vacation Rent Payment. They have also helped us out with a few credit card disputes that we ultimately won. ### 10. All good except lacks chargeback support **Rating:** 3.0/5.0 stars **Reviewed by:** Stu R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vacation Rent Payment?** Nice integration with Escapia. We are merchant of record for most our reservations **What do you dislike about Vacation Rent Payment?** No support Chargebacks, you are on your own in these fights. no “hold” for deposits which means you receive a full charge from VRP on deposits even if refunded. **What problems is Vacation Rent Payment solving and how is that benefiting you?** Accepting credit cards easily **Official Response from Anne Davis:** > Hi Stu, Thank you for making us aware of your experience. Our Customer Feedback Team would like the opportunity to discuss this with you further.   Could you please email us at CustomerFeedback@yapstone.com with your contact details and a member of our Team will be happy to reach out to you.   Thank you, Anne Vacation Rent Payment ### 11. YAP Review **Rating:** 5.0/5.0 stars **Reviewed by:** Maurice M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Vacation Rent Payment?** The customer service is outstanding - love working with the staff at YAP and especially since they support Live Rez **What do you dislike about Vacation Rent Payment?** There is nothing to dislike - YAP is perfect for our vacation rental industry and they do a great job **Recommendations to others considering Vacation Rent Payment:** Yes **What problems is Vacation Rent Payment solving and how is that benefiting you?** Easy credit card collection via vacation rentals ### 12. Great Company! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle J. | Owner / Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vacation Rent Payment?** Great customer service and accuracy! Every time we call, we always get our questions answered. Friendly staff and easy to use online site. **What do you dislike about Vacation Rent Payment?** There is not much I don't like. thank you **What problems is Vacation Rent Payment solving and how is that benefiting you?** Support to us as property managers when we need it the most! ### 13. Low price credit card fees **Rating:** 4.0/5.0 stars **Reviewed by:** Julie S. | Rental Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Vacation Rent Payment?** The pricing, I have priced out other companies and they all say we are getting a great price. **What do you dislike about Vacation Rent Payment?** Trying to get a hold of a representative **Recommendations to others considering Vacation Rent Payment:** N/A **What problems is Vacation Rent Payment solving and how is that benefiting you?** We use it to process all our payments ### 14. Untrustworthy and Unreliable **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Vacation Rent Payment?** The only thing about this company that is the "Best" would be the convenience of having the online access to your account. **What do you dislike about Vacation Rent Payment?** Plenty. In fact do not rely on this company to protect he funds you have received from customers. Example: A guest does not show for their vacation time frame, they would like a refund. Company refunds the guest, minus the tax and time. Vacation rent payment refunds them a second time, almost doubling the debit from the company account. You guys do not back up the companies that service you. Your communication is terrible. And your answering service is sad. **What problems is Vacation Rent Payment solving and how is that benefiting you?** Nothing! Your entire "Problem Solving" group is the worst I've ever seen. **Official Response from Anne Davis:** > Hello, Thank you for making us aware of your experience. Our Customer Feedback Team would like the opportunity to discuss this with you further. Could you please email us at CustomerFeedback@yapstone.com with your contact details and a member of our Team will be happy to reach out to you. Thank you, Anne Yapstone ### 15. Dependable processing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Vacation Rent Payment?** It's fast and very reliable. The customer service is excellent **What do you dislike about Vacation Rent Payment?** Sometimes I don't receive the statement of deposit. **Recommendations to others considering Vacation Rent Payment:** Call and ask many questions as you'll find they give you all the facts and are very patient in explaining and not just trying to sell you. **What problems is Vacation Rent Payment solving and how is that benefiting you?** Excellent customer service and they get right back to me on any issues I have had. ### 16. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Vacation Rent Payment?** We love how easy and stress-free Vacation Rent Payment is. We are able to take payments from our clients quickly and efficiently. **What do you dislike about Vacation Rent Payment?** At this point, no complaints! We enjoy using it for our business, and would recommend to others. **What problems is Vacation Rent Payment solving and how is that benefiting you?** It helps us reconcile at the end of the month by being able to search for specific transactions, names, dates and times. ### 17. Very Easy to Work With **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Vacation Rent Payment?** The set up was very easy and the representatives have been very helpful **What do you dislike about Vacation Rent Payment?** The connection with VRBO is another story. They don't seem to recognize that we are already set up through our own business and it's a lot of hassle to get the VRBO set up to be as easy as the direct set up. **What problems is Vacation Rent Payment solving and how is that benefiting you?** Easy payments! ### 18. Vacation Rent Payment is very secure, easy and reliable to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Vacation Rent Payment?** Vacation Rent Payment is very easy to use. **What do you dislike about Vacation Rent Payment?** So far, I have found nothing to dislike about Vacation Rent Payment **Recommendations to others considering Vacation Rent Payment:** I would highly recommend this product. **What problems is Vacation Rent Payment solving and how is that benefiting you?** The ease in which our guests can make payments and receive credits are a wonderful addition to our operation. ### 19. Works great for my rental business **Rating:** 4.0/5.0 stars **Reviewed by:** Connie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Vacation Rent Payment?** Payment is made shortly after it is processed. There is no waiting for payment until after guests check out. **What do you dislike about Vacation Rent Payment?** The settlement will Summer does not include patient special info so it is hard to reconcile payments coming into my bank account **What problems is Vacation Rent Payment solving and how is that benefiting you?** Easy for guests to use. ### 20. Great Payment Processor **Rating:** 5.0/5.0 stars **Reviewed by:** Annie S. | Board Member & Chairman, Membership & Marketing Committee, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Vacation Rent Payment?** Everything - my auth.net gateway, virtual terminal, 2.5% cc processing, and virtually free e-checks **What do you dislike about Vacation Rent Payment?** I wish the transaction fee would get reversed in th case of a rare refund, **What problems is Vacation Rent Payment solving and how is that benefiting you?** I am able to book my vacation rental guests online directly without using the large booking sites. ### 21. So far so good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Vacation Rent Payment?** Easy and convenient. I do not have any experience with the customer service at this point so cannot speak to their helpfulness etc **What do you dislike about Vacation Rent Payment?** Billing information hard to find when you have an external gateway. **What problems is Vacation Rent Payment solving and how is that benefiting you?** direct payments ### 22. Excellent credit card processing partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Vacation Rent Payment?** We have used VRP for approximately 3 years. Our payments have been handled promptly and professionally with deposits accurate and timely. Our sales rep was very knowledgeable and helpful serving as a good resource during our startup. **What do you dislike about Vacation Rent Payment?** No issues thus far. Support is available when needed and everyone we've spoken to have been knowledgeable, professional and helpful. **What problems is Vacation Rent Payment solving and how is that benefiting you?** Acceptance of credit cards from our customers both online and by phone. Process is efficient and secure for us and our customers. ### 23. great option **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Vacation Rent Payment?** great communication from team members... easy set up **What do you dislike about Vacation Rent Payment?** fees could be a little lower on international transactions.. but aside from that no cpmplaints **Recommendations to others considering Vacation Rent Payment:** Simple set up. Great support. Easy to use. **What problems is Vacation Rent Payment solving and how is that benefiting you?** I am able accept cc payments ### 24. Good product, terrible customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Vacation Rent Payment?** Very solid product once it is set up. It allows both credit card and echeck processing options **What do you dislike about Vacation Rent Payment?** HORRIBLE customer service. No phone number to call, impossible to get anyone to call/email back, improper setup of accounts, HORRIBLE customer service! **Recommendations to others considering Vacation Rent Payment:** Find a new service option - customer service and support is horrible **What problems is Vacation Rent Payment solving and how is that benefiting you?** process echeck and credit card payments for guests **Official Response from Anne Davis:** > Hello, Thank you for making us aware of your experience. Our Customer Feedback Team would like the opportunity to discuss this with you further.   Could you please email us at CustomerFeedback@yapstone.com with your contact details and a member of our Team will be happy to reach out to you.   Thank you, Anne VacationRentPayment ### 25. Efficient Processing of Vacaation Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Vacation Rent Payment?** The online access and automated billing process save time. Easy for the end of year tax records. Make rental program streamlined. **What do you dislike about Vacation Rent Payment?** No complaints - quite straightforward. Great access online **Recommendations to others considering Vacation Rent Payment:** Streamlined **What problems is Vacation Rent Payment solving and how is that benefiting you?** Removes the hassle of chasing clients with bills or dealing with the mail ### 26. Quick payment disbursement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Vacation Rent Payment?** Ease of use and quick disbursements of payments **What do you dislike about Vacation Rent Payment?** Not an easy reconciliation feature with guest infoease of use and quicknpayment **What problems is Vacation Rent Payment solving and how is that benefiting you?** Cc encryption ## Vacation Rent Payment Discussions - [Is Vacation Rent Payment secure?](https://www.g2.com/discussions/security-ef5dc06f-00e8-41b9-9da4-42b65aca4591) - 1 comment, 1 upvote - [Why are you better than other payment processors?](https://www.g2.com/discussions/vacation-rent-payment-vs-competition) - 2 comments, 1 upvote - [Which software do you integrate with?](https://www.g2.com/discussions/integrations-4012789d-2cee-4a0d-8546-8e78f3b91726) - 1 comment, 1 upvote - [How do you handle chargebacks?](https://www.g2.com/discussions/chargebacks-f2549f6c-eccd-499a-a898-860b54521568) - 1 comment, 1 upvote - [What are your fees?](https://www.g2.com/discussions/fees-50b9a090-149b-4cc7-bb3c-88074f7109f9) - 1 comment, 1 upvote - [View Vacation Rent Payment pricing details and edition comparison](https://www.g2.com/products/vacation-rent-payment/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+10%3A00%3A18+-0500&secure%5Bsession_id%5D=136fff40-fc7e-4b51-ac45-49355ba3e3e0&secure%5Btoken%5D=936021eb32edd4411c8e384e61c0be64073a12c6bb78903f400b769c7195cda8&format=llm_user) ## Vacation Rent Payment Features **Platform Interoperability** - Pre-Built Connectors **Platform Additional Functionality** - Payment - Portal - Mobility - Cloud **Platform Performance** - Reporting ## Top Vacation Rent Payment Alternatives - [Innago](https://www.g2.com/products/innago/reviews) - 4.8/5.0 (679 reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - 4.1/5.0 (359 reviews) - [TenantCloud](https://www.g2.com/products/tenantcloud/reviews) - 4.4/5.0 (285 reviews)