--- title: Usersnap Reviews meta\_title: 'Usersnap Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 93 reviews by the users' company size, role or industry to find out how Usersnap works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 93 scale: '5' date\_modified: '2026-08-07' parent\_category: name: DevOps url: https://www.g2.com/categories/devops --- ### Usersnap Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **user-friendly integrations** with tools like Jira, enabling quick feedback and streamlined workflows. [(6 mentions)](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700092&qs=pros-and-cons#reviews) Users find Usersnap **easy to use** , enabling quick feedback sharing and seamless integration with project management tools. [(5 mentions)](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700338&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** of Usersnap, enhancing feedback management through seamless connections with popular tools. [(4 mentions)](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700146&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Usersnap, simplifying feedback collection and improving integration with existing tools. [(2 mentions)](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=2052635&qs=pros-and-cons#reviews) Users appreciate the **seamless integration and effortless feedback capture** provided by Usersnap, enhancing their workflow efficiency. [(2 mentions)](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700235&qs=pros-and-cons#reviews) Users find Usersnap **expensive** , particularly the basic tiers which lack advanced features suitable for small companies. [(3 mentions)](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700582&qs=pros-and-cons#reviews) Users feel frustrated by the **lack of advanced features** in basic tiers, hindering their overall experience with Usersnap. [(2 mentions)](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700006&qs=pros-and-cons#reviews) Users find the **cluttered interface** of Usersnap's dashboard discouraging and hard to navigate effectively. [(1 mentions)](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=2494949&qs=pros-and-cons#reviews) Users face **custom fields issues** due to delays in category options, hindering ticket submissions for new clients. [(1 mentions)](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=2006077&qs=pros-and-cons#reviews) Users express frustration with the **unorganized dashboard** , which negatively impacts their overall experience with Usersnap. [(1 mentions)](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=2494952&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Usersnap ##### 1. Integrations Users value the **user-friendly integrations** with tools like Jira, enabling quick feedback and streamlined workflows. [ See 6 mentions ](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700092&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Feedback Capture and Seamless Integration" What do you like about Usersnap? Usersnap is solid in ensuring that people capture screen recordings or screenshots easily and highlight what they want t share The app integrates wit ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Usersnap has been really powerful tool to get quick and detailed feedback from our users." What do you like about Usersnap? Recording Feature and Ecosystem with other tools. ##### 2. Ease of Use Users find Usersnap **easy to use** , enabling quick feedback sharing and seamless integration with project management tools. [ See 5 mentions ](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700338&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Feedback Capture and Seamless Integration" What do you like about Usersnap? Usersnap is solid in ensuring that people capture screen recordings or screenshots easily and highlight what they want t share The app integrates wit DW Dennis W. Mid-Market (51-1000 emp.) 5.0/5 "An easy solution to gather insghts from our customers" What do you like about Usersnap? Usersnap made it easy to collect feedback from our customers. We also are now able to directly gather Requests for Features, Reports of Bugs or gener ##### 3. Easy Integrations Users appreciate the **easy integrations** of Usersnap, enhancing feedback management through seamless connections with popular tools. [ See 4 mentions ](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700146&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Feedback Capture and Seamless Integration" What do you like about Usersnap? Usersnap is solid in ensuring that people capture screen recordings or screenshots easily and highlight what they want t share The app integrates wit DW Dennis W. Mid-Market (51-1000 emp.) 5.0/5 "An easy solution to gather insghts from our customers" What do you like about Usersnap? Usersnap made it easy to collect feedback from our customers. We also are now able to directly gather Requests for Features, Reports of Bugs or gener ##### 4. Automation Users appreciate the **automation features** of Usersnap, simplifying feedback collection and improving integration with existing tools. [ See 2 mentions ](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=2052635&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Feedback Capture and Seamless Integration" What do you like about Usersnap? Usersnap is solid in ensuring that people capture screen recordings or screenshots easily and highlight what they want t share The app integrates wit DW Dennis W. Mid-Market (51-1000 emp.) 5.0/5 "An easy solution to gather insghts from our customers" What do you like about Usersnap? Usersnap made it easy to collect feedback from our customers. We also are now able to directly gather Requests for Features, Reports of Bugs or gener ##### 5. Features Users appreciate the **seamless integration and effortless feedback capture** provided by Usersnap, enhancing their workflow efficiency. [ See 2 mentions ](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700235&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Feedback Capture and Seamless Integration" What do you like about Usersnap? Usersnap is solid in ensuring that people capture screen recordings or screenshots easily and highlight what they want t share The app integrates wit DW Dennis W. Mid-Market (51-1000 emp.) 5.0/5 "An easy solution to gather insghts from our customers" What do you like about Usersnap? Usersnap made it easy to collect feedback from our customers. We also are now able to directly gather Requests for Features, Reports of Bugs or gener ### 5 Cons or Disadvantages of Usersnap ##### 1. Expensive Users find Usersnap **expensive** , particularly the basic tiers which lack advanced features suitable for small companies. [ See 3 mentions ](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700582&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Feedback Capture and Seamless Integration" What do you dislike about Usersnap? Usersnap subscription plan is quite expensive and the basic tiers lacks the advanced features The dashboard lacks a organized interface and this dis DW Dennis W. Mid-Market (51-1000 emp.) 5.0/5 "An easy solution to gather insghts from our customers" What do you dislike about Usersnap? It's a bit expensive and has the "usersnap" Branding in all price plan except the highest one. I would expect no branding way earlier. ##### 2. Missing Features Users feel frustrated by the **lack of advanced features** in basic tiers, hindering their overall experience with Usersnap. [ See 2 mentions ](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=1700006&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Feedback Capture and Seamless Integration" What do you dislike about Usersnap? Usersnap subscription plan is quite expensive and the basic tiers lacks the advanced features The dashboard lacks a organized interface and this dis ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good but needs a few things" What do you dislike about Usersnap? My user snap admin seems to be late adding options to the categories, which means that a lot of the time, I don't have the category that I need whenev ##### 3. Cluttered Interface Users find the **cluttered interface** of Usersnap's dashboard discouraging and hard to navigate effectively. [ See 1 mentions ](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=2494949&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Feedback Capture and Seamless Integration" What do you dislike about Usersnap? Usersnap subscription plan is quite expensive and the basic tiers lacks the advanced features The dashboard lacks a organized interface and this dis ##### 4. Custom Fields Issues Users face **custom fields issues** due to delays in category options, hindering ticket submissions for new clients. [ See 1 mentions ](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=2006077&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good but needs a few things" What do you dislike about Usersnap? My user snap admin seems to be late adding options to the categories, which means that a lot of the time, I don't have the category that I need whenev ##### 5. Dashboard Issues Users express frustration with the **unorganized dashboard** , which negatively impacts their overall experience with Usersnap. [ See 1 mentions ](https://www.g2.com/products/usersnap/reviews?filters%5Bsentiment_snippet%5D=2494952&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Feedback Capture and Seamless Integration" What do you dislike about Usersnap? Usersnap subscription plan is quite expensive and the basic tiers lacks the advanced features The dashboard lacks a organized interface and this dis ![Dan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan T.") DT Dan T. Lead Product Manager Mid-Market (51-1000 emp.) 5/13/2024 "An excellent and very useful tool" 4.5/5 What do you like best about Usersnap? Usersnap's in-app widgets provide an excellent way to gather feedback and messages from your users. Also the Slack integration is very useful, meaning that bug reports and other feedback messages come to you instantly. Customer Support is also very attenrtive and helpful. Review collected by and hosted on G2.com. What do you dislike about Usersnap? I can't really think of any major downsides. Perhaps the emails that get sent from the platform could be in a better format. Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? Being able to quickly and easily gather user feedback. Review collected by and hosted on G2.com. Show More Response from Samantha Ali of Usersnap [Editedit](https://www.g2.com/survey_responses/usersnap-review-9640971/official_response/edit) Hi Dan, Thank you for sharing! It's great to hear that the widget is helping your team gather valuable user feedback more efficiently. We appreciate your feedback on the emails. You can learn more about our email customization features here: https://help.usersnap.com/docs/settings-overview#customize-confirmation-emails. 5/14/2025 Current UserValidated ReviewerSource: Organic ![Indrasena R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indrasena R.") IR Indrasena R. Software Engineer Small-Business (50 or fewer emp.) 9/23/2024 Guest users or non-business users of the software, not included in G2 scores. "Best Experience About Usersnap in my View" 5/5 What do you like best about Usersnap? It's really awsesome to understand about the platform feedback Review collected by and hosted on G2.com. What do you dislike about Usersnap? Nothing disappointment for me I belive. Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? I'm working as Test engineer. Where I can find this product best for Bug Tracking compare to other tools. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shivam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivam A.") SA Shivam A. software test engineer Small-Business (50 or fewer emp.) 9/26/2024 "usersnap review according to the experience" 4/5 What do you like best about Usersnap? Ease of Use, user-friendly integration with popular project management tools Jira Review collected by and hosted on G2.com. What do you dislike about Usersnap? Not good for small companys the price is high for small compnays Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? easy to use and good for communication. Review collected by and hosted on G2.com. Show More Response from Samantha Ali of Usersnap [Editedit](https://www.g2.com/survey_responses/usersnap-review-10307282/official_response/edit) We're happy to hear you find Usersnap easy to use, especially with Jira integration. We understand your concern about pricing for smaller companies and appreciate the feedback. Validated ReviewerIncentivizedSource: G2 invite ![Marina L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marina L.") ML Marina L. Mid-Market (51-1000 emp.) 4/24/2024 "Useful, fast and easy way to get direct feedback from your clients" 5/5 What do you like best about Usersnap? You can get direct feedback, this is the easiest tool to integrate into your product. You have the chance to reply directly to the client. I really recommend it! Review collected by and hosted on G2.com. What do you dislike about Usersnap? We have several projects and sometimes some answers get mixed, but still you can easily move them to other projects. Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? We receive direct feedback and complaints about our product which lead to solve some issues faster. Review collected by and hosted on G2.com. Show More Response from Samantha Ali of Usersnap [Editedit](https://www.g2.com/survey_responses/usersnap-review-9570642/official_response/edit) Hi Marina, Thank you for sharing your experience. We love hearing that Usersnap is helping you receive direct feedback from users. Additionally, to help you organize projects, consider using different Spaces or try the Kanban view. [See how Usersnap improved](https://help.usersnap.com/docs/space#a-short-video-about-the-concept-and-usage-of-spaces) Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/14/2024 "Streamlining Feedback and Bug Tracking with Elegance and Ease" 5/5 What do you like best about Usersnap? My favorite aspect of Usersnap is its remarkable balance of simplicity and flexibility, which is particularly evident in its workflow design. A nice balance between flexibility and and guided process. This makes it incredibly user-friendly. It's stunningly fast to implementation and ease to use. It excels in bug tracking and customer feedback collection, offering clear and actionable insights. This feature empowers us to quickly identify and resolve issues, greatly enhancing our product quality and customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about Usersnap? One area for improvement in Usersnap is the lack of direct integration with CRM systems. Such integration would significantly enhance the utility of the tool by providing deeper context on customer feedback. This would enable more personalized responses and improve overall customer relationship management, making Usersnap an even more valuable tool in our process. Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? Usersnap is key in two main areas: bug tracking and customer feedback. It makes a big difference in my teams. For bug tracking, it's quick and easy to find and fix software problems. This helps keep the product working well and the customers happy. For customer feedback, Usersnap is great. It's simple to get and act on customer requests. This means my teams can make our product what customers really want. In short, Usersnap helps my teams improve the product and keep our customers satisfied. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Monika H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monika H.") MH Monika H. Mid-Market (51-1000 emp.) 10/23/2023 "Fantastic user feedback tool with lots of options" 5/5 What do you like best about Usersnap? Usersnap offers a lot of great functionality and flexibility for collecting direct user feedback. It's very easy to implement once and adjust without engineering effort as you have control over many features directly from the Usersnap UI. The Usersnap team is very responsive and helpful, plus there's tons of documentation readily available. Review collected by and hosted on G2.com. What do you dislike about Usersnap? Not much yet. I find the product very flexible, and although not perfect as we all have our own unique needs, it's as close to answering our needs as it gets! Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? Usersnap offers a centralised functionality for gathering contextual user feedback, bug reporting, user research - it offers lots of different options that are often spread across many separate tools. Our problem was limited product feedback that we get from our clients (not necessarily users) when they contact our customer facing teams. Having an option to give feedback directly in the app via Usersnap allows us to paint a more accurate picture of any issues, user sentiment, and validate any new features directly within the app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/24/2024 "Saves us time" 5/5 What do you like best about Usersnap? Integration with our bug tracking tool, ASANA, has saved us and our customers a lot of time and hassle. Simple things like browser information and a record of the console make debugging so much easier for us. Review collected by and hosted on G2.com. What do you dislike about Usersnap? Nothing really. It does what it says it will do. Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? Easy for clients to report issues when testing web applications. Review collected by and hosted on G2.com. Show More Response from Samantha Ali of Usersnap [Editedit](https://www.g2.com/survey_responses/usersnap-review-10300974/official_response/edit) Thank you for sharing your experience on G2! We're glad to hear that the Asana integration and debugging tools are saving you time and making issue reporting easier for your team and clients. If you ever need anything, we're here to help! Validated ReviewerSource: Organic DY David Y. Small-Business (50 or fewer emp.) 10/6/2023 "Greate tool to help us Beta test a new product and capture customer feedback." 4/5 What do you like best about Usersnap? I use Usersnap nearly every day and it works well with no bugs that we are aware of and I was up and running with little to no training. It seamlessly integrated with our web-based product and allowed us to not only capture the details of the feedback but also take pictures of videos for additional insight. The support is very responsive, even though they are on the other side of the world and they were very interested in my suggestions for improvements, one of which has already been implemented. The CEO even called me for a video chat to understand how I am using Usersnap and how it could work better for us - a very responsive company. There are many features I haven't even started to use yet. Review collected by and hosted on G2.com. What do you dislike about Usersnap? Several features could be improved and I have provided them with this feedback. Some examples are limited workflow with only 4 hardcoded statuses. Unable to directly edit an issue once it is logged, you have to add notes. Some features are not obvious and I needed to be shown but this is a side effect of a feature rich system. Overall, these are minor gripes and I hope they will listen to my feedback and make some changes. Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? Allowing us to test a new product we are developing and provide that feedback to the development team. I can easily view issues that have been marked as completed and then confirm they are correct or push them back with my feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SS Sam S. Mid-Market (51-1000 emp.) 10/9/2023 "Excellent integration achieves great functionality!" 5/5 What do you like best about Usersnap? Usersnap stands out for its seamless implementation process. The ease with which we integrated it into our client's workflow was remarkable. The documentation provided is not only accurate but also exceptionally helpful. What truly impressed me, though, was the outstanding level of customer support. They didn't waste a moment diving straight into the heart of our technical issues. No basic questions or tedious diagnostics—just efficient, technically adept support. Review collected by and hosted on G2.com. What do you dislike about Usersnap? As of now, I can honestly say there is nothing to dislike about Usersnap. It offers all the features and capabilities we currently require, making it a perfect fit for our needs. Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? Usersnap has proven to be an invaluable solution for us. We were in search of a feedback tool for our client, and Usersnap exceeded our expectations. Its intuitive interface, easy setup process, and its status as a fully developed product have streamlined our feedback collection and management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NP Nimisha P. Enterprise (\> 1000 emp.) 2/6/2024 "Usersnap is a fantastic tool for users to report feedback on new or existing systems !" 4.5/5 What do you like best about Usersnap? There a lot of things I like about Usersnap. First of all its easy to setup with clear and user friendly steps. Recieving feedback from users is very important and Usersnap includes all the information required i.e. video's, comments, priority etc. The support provided is fantastic, the staff is very helpful in my case Simon has been extremely helpful - Thank you ! Review collected by and hosted on G2.com. What do you dislike about Usersnap? I don't think I dislike anything about Usersnap Review collected by and hosted on G2.com. What problems is Usersnap solving and how is that benefiting you? We are able to build a better system with suggestions from our users and ensure bug fixes are applied in a timely manner. Review collected by and hosted on G2.com. 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