The partnership withour account manager is great. He was able to work with us and our budget to get us the best renewal for this upcoming year. Review collected by and hosted on G2.com.

It isn't on Userlytics, but we go through our credits fast and always seem to have to buy extra credits before our year end. Review collected by and hosted on G2.com.

Huge panel of participants and it is usually really fast to recruit for projects! It's relatively simple to set up a test and analyse the results. Review collected by and hosted on G2.com.

The analysis function doesn't seem as slick as others we use, it can be a bit slow and requires lots of clicking around. Review collected by and hosted on G2.com.

For unmoderated testing, it's easy and quick to get the results within 2-3 days. Review collected by and hosted on G2.com.

1. For moderated testing, it's not intuitive to know whether the slots are booked or not.

There's no notification on the study page or signpost showing there's an update on 'Schedule'.

We need to check Schedule to know that the slots were booked or not manually.

2. There are lots of tools on the market that would help users to generate summary and analyse the meeting. It would be great if Userlytics could implement AI to speed up the research process. Review collected by and hosted on G2.com.

I think Userlytics is user friendly, and intuitive. I love that there is a computer option to review sites and a mobile app as well. Review collected by and hosted on G2.com.

The mobile app can be a bit glitchy and hard to load Review collected by and hosted on G2.com.

- Fits seamlessly into our workflow

- Takes the recruiting burden off our team

- Almost instant results. We often launch the test on a Friday and star watching Monday Review collected by and hosted on G2.com.

- Requires some extra effort authoring complex tests and task flows

- Sometimes participants get lost in our prototypes and we need to throw out data Review collected by and hosted on G2.com.

The various test options have suited all of our needs, and the custom screeners have allowed us to target specific user groups easily for our different clients. Our customer service contacts are always very responsive if we run into any issues or have any questions. Review collected by and hosted on G2.com.

The card sorting interface needs work, it was hard to use for us as the researchers, and difficult for testers to use. If the card sorting function were redesigned, we'd give Userlytics a 10/10. We've encountered some bugs but the customer service team is quick to respond. Review collected by and hosted on G2.com.

I like that it tracks specific activities I create so that I can click on an activity to view what a tester has done quickly. Review collected by and hosted on G2.com.

I feel like I have to ask my account rep a lot of questions and that I can't always get the information I need when it comes to features and creating a study. Review collected by and hosted on G2.com.

The participant panel is exceptionally good quality. The bespoke service for hard to find participants is super fast and efficient too! Review collected by and hosted on G2.com.

The UI for the software itself could benefit from some usability testing refinements. It's not always very easy to find what you are looking for. Review collected by and hosted on G2.com.

Userlytics checks all the boxes for user testing live products and prototypes for us. It is also very encouraging to see them adding features constantly. I was very excited when they released a fully web-based tester interface for example which increased adoption rates for our bring-your-own-user testing. Review collected by and hosted on G2.com.

For us bring-your-own-user has come with some struggles, Userlytics has released some features to try to mitigate friction though. I'd like to see a dead-simple way for users to show up and take a test so we can get non-tech-savvy folks testing more. Review collected by and hosted on G2.com.

I like that we have the ability to our designs prior to developing them, to get user feedback. I also like that we are able to pick our testers from their huge portfolio of people. Review collected by and hosted on G2.com.

I don't love their credit strategy, we are only using the paid credits, and have a huge bank of the freebies. Review collected by and hosted on G2.com.