Userlytics helps us optimizing the time spent in user recruiting and session scheduling and let us collect all our insights and have a repository of all previous projects in a very smart way, complete with recordings and data collection.

We have a prompt and helpful support by the Userlytics team and from our Accoun Manager Anna Fuge Barrachina whenever we need. Review collected by and hosted on G2.com.

Something that could be improved would be the automatic transcriptions of the users' interviews, especially when they are not in English. Sometime the script is no 100% consistent with the speaking. Review collected by and hosted on G2.com.

We love how Userlytics helped us to do research at scale starting small, and scaling up to become the platform of choice in our Group.

It's fast, straightforward cost effective, and the large global panel work very well. It allow us to do B2B research with the help of a good screening process. Go Userlytics!! Review collected by and hosted on G2.com.

Sentiment analysis with AI still need to mature Review collected by and hosted on G2.com.

Access to the participant panel is great - whenever we've had to recruit participants, the majority have been of a good quality, and they are always really quick to recruit, which makes running research really easy.

I like the notifications it sends to remind participants of sessions, as it means it reduces the risk of no-shows.

The ability to share screens is great so we can get participants to share through prototypes.

I also love having the ability to have observers unseen - they can chat in the background to me and view everything without overwhelming participants.

Our account manager, Gaia, is always really quick to respond and provides a brilliant service with helpful answers every time. When I first joined, she was only too happy to talk me through the platform and answer any questions I had. Review collected by and hosted on G2.com.

It would be really helpful to be able to change the frequency of session notifications - 24 hour, 12 hour, 1 hour and 10 minutes before is a bit overwhelming for some.

Scheduling is also a bit of a nightmare with participants and observers - it would be great to have one link to send to observers instead of having to manually upload them every time. Review collected by and hosted on G2.com.

The tool is very straightforward. Things are logically arranged and the builder flows easily. Functionality is quite comprehensive, pricing is reasonable and account support is really excellent. The onboarding package we received is about the best onboarding I've ever seen. Review collected by and hosted on G2.com.

We're in a narrow industry and it's not possible to set quotas on separate selections within a sample variable. This requires us to have separate studies to obtain our quota targets. Review collected by and hosted on G2.com.

Our account manager Anna is such an incredible asset. She replies to our problems imminently, always supports the work that I am doing and actively listens to our feedback.

The platform is convenient and generally we don't have any recruitment issues and recruit in a timely manner Review collected by and hosted on G2.com.

The usability still needs some improving. Elements such as highlight reels, card sorting etc can be slightly restrictive which is a shame but I am aware that these are all in the roadmap to be improved.

I also think that the data pool could be more expansive Review collected by and hosted on G2.com.

We get personalized attention, the team is responsive and flexible with ways we can use our credits so that we get the most out of it. I've enjoyed working with Anna and Sophia. Review collected by and hosted on G2.com.

The tool is a bit frustrating to use, particularly when we want to set quotas of certain participants (e.g., gender balance, mobile vs. desktop). This forces us to create a lot of different versions of the same study which is confusing. Review collected by and hosted on G2.com.

Super helpful tool in running a variety of tests, I typically run unmoderated tests that can be templated and ran multiple times in the year or for a redesign project. Being able to duplicate tests, audiences and tasks is extremely helpful and scalable for a team that has multiple UX research leads. Review collected by and hosted on G2.com.

The process of creating recordings, exporting those and waiting for them to upload, and then navigating the tool and finding them is an unnessecary amount of steps. I would love to be able to make quick, easy highlight reels for specific tasks of each test without having to bounce around the tool so many times. Review collected by and hosted on G2.com.

It provides all the basics for UXR. It has a large panel and a quick response time. It's cheaper than its competitors. Review collected by and hosted on G2.com.

It's user experience is not ideal. Hard to scan and switch between the studies. Hard to get video clips. Result screens are not visually appealing to add directly to the reports.

Provides no analysis tools, and no visualizations (word cloud, heatmap, etc.).

Transcription quality is very low quality, especially for non-English speakers. Review collected by and hosted on G2.com.

The super-easy interface, all the different types of activities you can create, and the excellent recording and transcription of the interviews. Also, it´s very interesting not having to pay a license fee. And the great support of the Userlytics team, always answering really fast. Review collected by and hosted on G2.com.

Testing in Android is still in beta and has to be improved (hopefully soon). The automatic recruitment process gets a little messy when launching several tests simultaneously since they have "parallel calendars". And I´d love to be able to filter result metrics by groups of users, not only one. Review collected by and hosted on G2.com.

Easy to use platform. great collaboration tools, love the fact that it's easy to bring your own testers. Review collected by and hosted on G2.com.

I haven't seen anything that I would improve yet. Review collected by and hosted on G2.com.