The platform keeps all tests very organized, which is great for a team or a company using the product at an enterprise level. My team runs a lot of repeat tests throughout the year (ex: website homepage every quarter), which is easy to dupliate within the platform and run against various audiences Review collected by and hosted on G2.com.

The quality of testers isn't always great, they don't always seem to have passed the requirements or qualifying questions at the beginning of the test Review collected by and hosted on G2.com.

It's very easy to use and has all of the functionality we need from unmoderated testing to card sorts. The customer service has been top-notch and very responsive. And set-up and administration have been smooth and easy to monitor across projects! Review collected by and hosted on G2.com.

No complaints! It has been positive all around Review collected by and hosted on G2.com.

How many times have you gotten the call or email, "Hi, I'm Gloria, and I'm going to be taking over the customer service on your account..."? It seems like every few months another new person is going to intimately know your needs and your business.

The exact opposite has been true with Userlytics. We've dealt with the same knowledgeable, responsive, low-pressure professional since day one.

While the technical performance of the platform is A+, the human side of Userlytics is even better. Review collected by and hosted on G2.com.

It's not exactly a downside, but since the UX world seems to have standardized around usertesting.com, it can be a little more challenging to get people immediately up to speed who are more familiar with that platform. Review collected by and hosted on G2.com.

Big thank you to Lucas for their continued help, nothing is too much to ask and the reply is always speedy! It's enabled us to boost tests and continue user testing at pace, which is vital for our startup. Review collected by and hosted on G2.com.

Some of the UX isn't very clear or the UI for the calendar selection, it doesn't feel like it's confirmed. Review collected by and hosted on G2.com.

Saved videos, nice tools that help the analysis, good customer support, the platform is easy to use. Review collected by and hosted on G2.com.

The transcription has a lot of problems when the person has an accent, and since it's used in the IA analysis we can't trust the analysis and we can't use it.

The videos given are very small when the test is on mobile in landscape mode, it's very hard to analyse.

Also there are missing features compared to the conccurents (playtestcloud) I'm frustrated to not be able to to multi-session tests, which means test with the same person multiple times, or longitudinal study, a test that lasts multiple days with the same person. Review collected by and hosted on G2.com.

I've been using Userlytics to get customer feedback and surveys on design and usability. Super useful! Customer support is great. I use it about 3 times every 2 months. Review collected by and hosted on G2.com.

While Userlytics offer access to testers from various demographics, increasing the representation of users across different regions, languages, and specific niche groups could provide more comprehensive feedback, especially for my business which is targeting global or specialized audiences. Review collected by and hosted on G2.com.

Userlytics is great because it's easy to use and allows us to gather valuable feedback from real users quickly. The platform offers a full range of tools for conducting remote usability tests, including video recordings, screen captures, and detailed user interactions. The customer support is fast responsive and super helpful. I use it multiple times in my studies and work and it's great! Review collected by and hosted on G2.com.

The data collected can be a bit overwhelming, it takes some time to analyze everything but that's the only pinpoint.The collected data can be overwhelming, requiring some time for analysis. However, that's the only drawback. Review collected by and hosted on G2.com.

Nothing for participants to download or install, has a bit of everything to support all kinds of research, very good client support. Review collected by and hosted on G2.com.

I found Userlytics to have gaps in supporting a researcher's natural work, especially when conducting remote moderated sessions with own recruits. Top issues are: poor participant scheduling experience, little visibility of the participant experience, requiring separate effort for common steps that can be integrated, poor flexibility in building a study.

It would be good to see improved usability of the scheduling feature supporting calendar integration beyond Google. There can also be support to allow invited participants to complete informed consent ahead of their session and easily get session times added to their calendar instead of emails going to the spam folder. Users can have an option to add a session script visible to the moderator during a live session, and have the ability to conduct a test run making the end-to-end participant experience visible. Live sessions can also offer moderator control to have study questions appear together with the interactive prototype. Also have the ability to import study questions from a document. The UI, overall, can also benifit from an investigation toward improved user experience and flexibility.

Note: The feature rating questions do not have any N/A option and I have arbitrarily rated features I have not used yet. Review collected by and hosted on G2.com.

The best thing about Userlytics is the flexibility in studies. With other, more expensive services, we were limited in how we used our credits, or for example with UserZoom we could do unlimited usability tests but had to pay extra for other types of tests. Combining study methods is easy and doable on any plan. Scheduling integration has been extremely helpful for us as well. We've been able to run more studies more often and truly get our money's worth with Userlytics. Review collected by and hosted on G2.com.

Some of the features are new, beta, or incomplete, such as moderated studies on mobile. Analytics of quantitative studies is far from being as complete as with bigger packages like Qualtrics. Review collected by and hosted on G2.com.

I have really enjoyed the non moderated portion of Userlytics. I love that I can easily annotate and grab clips to use in my powerpoint research decks.

Overall, it has been easy to navigate and use for me. Review collected by and hosted on G2.com.

When we've used your moderated testers in the past I wish that they would have asked further questions based on someones feedback. For example:

Testers Answer: I'm not really liking this navigation, difficult to use and too cluttered.

Often times the moderater would repeat what they said, but didn't go further for example:

Moderator: Okay, so what I'm hearing is that the navigation might have to much content which makes it hard to use.

It would be nice for them to ask what are some changes you would make or what do you feel is missing, etc. This way we can get better feedback on ways to alter and improve the design and expereince for our customers. Review collected by and hosted on G2.com.