UserGems Reviews & Product Details

UserGems has been invaluable for tracking our customer champions and nurturing relationships with existing customers. The job change alerts create warm, highly converting leads by enabling us to promptly reach out when a contact moves to a new company. This personal outreach makes customers feel appreciated and turns them into brand advocates. Review collected by and hosted on G2.com.

I love it all! I have had a great experience. Review collected by and hosted on G2.com.

The ability to track champions and power users in a scalable way. We get new UG leads through Slack, and have built dashboards in our CRM that showcase the UserGems leads in each account. It helps our Sales, BDR, Customer Marketing, and CSM teams in countless ways. Review collected by and hosted on G2.com.

I would love for UG to integrate with Hubspot CRM in a more seamless way so we can maximize the impact we get from the product. Review collected by and hosted on G2.com.

Very Easy to use, and has worked great for me Review collected by and hosted on G2.com.

There is nothing about User Gems that I have found that I dislike yet. Review collected by and hosted on G2.com.

UserGems makes it easy to target and track easy wins. At the beginning of each month, UserGems sends us a list of leads that we can assign to our SDRs. This list includes previous customers that have moved into a similar role at a new company. The support given by UserGems is also top notch. Monthly checkins with support and they make sure you are succeeding Review collected by and hosted on G2.com.

Nothing to dislike here. UserGems has been good to us. We see continued success to this day. They also ensure that you are set up for success. Review collected by and hosted on G2.com.

The results, our sales team loves leveraging UserGems! Review collected by and hosted on G2.com.

Sometimes there can be overlap in contact and lead creation, but, that's to be expected. Review collected by and hosted on G2.com.

UserGems is great for gaining visibility into employee movement across our target accounts. The data they provide on job changes happening in our space is very insightful. I appreciate that we can see details like when someone joined a company or changed roles, and filter the results by criteria like our target accounts. This helps our sales team spot potential opportunities. Review collected by and hosted on G2.com.

UserGems helps our sales team by enabling more relevant and potential prospects. The detailed job change alerts they surface help us instantly understand career transitions our prospects are making. This level of context enables our SDRs to reach out at the perfect moment to discuss how Procore can help in a new role. The insights UserGems provides create an advantage compared to generic outreach. They equip us to have meaningful conversations that add value right from the initial touch point. Overall, UserGems job change data is a game changer that makes our outreach more effective. Review collected by and hosted on G2.com.

Great concept and platform to keep on top of past users of Showpad. We can see when someone has previously been a champion of our platform and target them as they move to different companies to get them to invest again. Review collected by and hosted on G2.com.

The sales force integration can be difficult to use and sometimes the data is out of date leading to confusion and potentially incorrect reach out to the wrong individuals. Review collected by and hosted on G2.com.

Ability to track customers/past clients moving to new accounts Review collected by and hosted on G2.com.

Hard to test new features without paying, janky Hubspot integration Review collected by and hosted on G2.com.

Easily packages leads to me and digs through my database of previous job changes. Good CSM support. Review collected by and hosted on G2.com.

Sometimes we don't have complete email/contact info as the contact has moved to their new role recently. We have to manually find that info. Review collected by and hosted on G2.com.

Usergems makes conversations so much warmer. Almost always they've had a positive experience and can be a champion for a given deal. Review collected by and hosted on G2.com.

This sounds cheesy, but the only thing I dislike is that I don't have more of them! Review collected by and hosted on G2.com.