UserGems Reviews & Product Details

I have been really impressed with UserGems so far. We've been onboarding/looking at various new tools lately, and UserGems is by far the easiest and most pleasant to work with. The CSM and implementation rep we've been working with are both phenomenal, and have been ready to support us with any questions. They go above and beyond to make UserGems work exactly how we want it to with our CRM. Review collected by and hosted on G2.com.

There are quite a few steps required to get it up and running, but the team has been super helpful in troubleshooting any issues we've encountered, and they do as much of the work behind-the-scenes for us as they can. Review collected by and hosted on G2.com.

Usergem has helped our team create meaningful conversations with champs of past customers. Truly high value conversations. Review collected by and hosted on G2.com.

I have not seen any downsides to the Usergem platform yet. Review collected by and hosted on G2.com.

UserGems is incredibly helpful for me as a seller to find former users super easily. Every time we have an account shuffle, UserGems is my first source of truth to ID who I should be targeting first. Review collected by and hosted on G2.com.

Nothing comes to mind as things I dislike Review collected by and hosted on G2.com.

I have a lot to do in the run of the day and always doing outreach. Usergems is key to knowing there has been a change in a role/client. Makes the process of finding the right contact at the right time easy! I get updates directly in Salesforce and via email. Review collected by and hosted on G2.com.

Nothing to add in this area. I have yet to find something I do not like. Review collected by and hosted on G2.com.

Helps hone in where to look, rather than searching for a needle in a haystack. Review collected by and hosted on G2.com.

Sometimes the information can be a little inaccurate. Review collected by and hosted on G2.com.

UserGems has been instrumental in helping us reconnect with lost contacts and expand our reach. The platform makes it easy to build sequences tailored to our messaging and outreach strategy. I especially appreciate how UserGems analyzed our existing database to identify lost contacts - this has enabled us to restart conversations with previous champions and expand our opportunities. The team was extremely knowledgeable and helpful in guiding us to build effective sequences that deliver value to potential customers. Overall, UserGems has streamlined our outbound process tremendously. Review collected by and hosted on G2.com.

One of the key challenges we aimed to solve was rebuilding relationships with contacts we've lost touch with over the years. Our sales team simply didn't have the bandwidth or capabilities to prospect efficiently. UserGems solved this by leveraging our database to uncover those lost connections. Now we can reach out in a scalable way to re-engage previous champions. Overall, UserGems has enabled us to restart critical conversations and expand our pipeline. The platform gives us capabilities that were simply missing before. I'm confident UserGems will be helping us meet our growth goals next year. Review collected by and hosted on G2.com.

UserGems provides seamless tracking of our target accounts, surfacing key contacts that change roles or companies. The data quality and match rates are strong, correctly identifying new companies and titles in almost all cases. This level of automated intelligence enables our marketing and sales teams to capitalize on relationship history and seniority changes across thousands of accounts. Review collected by and hosted on G2.com.

There is nothing that I dislike about UserGems. Review collected by and hosted on G2.com.

Finding the right people to go after is hard, Usergems makes it easy to identify who I need to talk to as soon as they join my target account Review collected by and hosted on G2.com.

To be honest, not much. It's only helpful. Review collected by and hosted on G2.com.

UserGems is the easiest way for me to find a quick sale. It allows me to find previous users of Gong and so the learning curve and proving value is so much shorter. Review collected by and hosted on G2.com.

There is nothing I dislike about UserGems! Review collected by and hosted on G2.com.

I like the automated emails that are sent with links to the former contacts Review collected by and hosted on G2.com.

Sometimes I will receive the same contacts in repeated emails, or contacts who changed jobs a long time ago instead of recently Review collected by and hosted on G2.com.