UserGems Reviews & Product Details

Trying to track former buyers and users across our entire former and current customer base is impossible. There's just not enough time in the day. With UserGems when someone switches companies I get a notification and it's made my pipe fat! Review collected by and hosted on G2.com.

No downsides - If I had a magic wand I would ask for sentiment from the prospect on their feelings towards our product so I know what I'm walking into, but that's a lot to ask. Review collected by and hosted on G2.com.

UserGems' "Uncontacted" and "Contacts that Left" updates are absolute gold to me. I work in an industry that has constant changes to the decision makers and champions I work with. UserGems' updates via email ensure that key contacts do not fall through the cracks. Review collected by and hosted on G2.com.

Nothing - it does exactly what I need it to do. Review collected by and hosted on G2.com.

UserGems has been one of our highest performing programs to drive qualified meetings that not only turn into open opportunities, but actually close well - and this is year in and year out. We've been a UserGems customer for about 5 years now and will continue to be. Review collected by and hosted on G2.com.

This isn't a deal breaker by any means, but I do wish I could self-serve and trigger the send of the UserGems batches into our system either in an automated way or by me clicking a button within the platform, but I do understand it's likely way more complex than it seems. Review collected by and hosted on G2.com.

I love the ease of use and the alerts I get sent. UG covers all fronts through email & slack alerts when former users join new companies. The Salesforce Report is a great resource to have a full list view and it also integrates well with Demandbase.

What I love most is the job change alerts, especially for champions!

This saves me hours of prospecting and allows me to get quick wins! Review collected by and hosted on G2.com.

I honestly have no complaints about UserGems. Review collected by and hosted on G2.com.

UserGems is incredible because it highlights individuals who have previously been a customers and informs what new companies they're working at, this helps so much in regards to making a warm introduction Review collected by and hosted on G2.com.

There is nothing I dislike about UserGems at this time (UserGems only helps honestly) Review collected by and hosted on G2.com.

UserGems solved the age-old problem of staying in touch with business contacts and re-engaging with them as they move to new companies. We had been trying to find a solution for this, when we heard about UserGems. It is so easy to use, integrates with Salesforce, and makes it simple to identify if a prospect is still within your persona/ ICP. Implementation was straightforward and we've had ongoing support throughout the process! Our Customer Success manager has been great to work and strategize with. She always comes to calls ready to discuss plans and is very good at keeping track of our plans! Review collected by and hosted on G2.com.

I wish they were able to provide emails for all contacts. They can provide 75% of emails for contacts with 95% accuracy but of course, it would be ideal if they had more email data. Review collected by and hosted on G2.com.

Usergems is great for a lot of reasons and primarily for helping track job changes. It's nice to have a tool that notifies you of important updates a customer has! Review collected by and hosted on G2.com.

One down side of Usergems could be the very rare inaccuracies in job change updates. Review collected by and hosted on G2.com.

I like that as a seller...all I need to do to get value from this product is 1) check my email and 2) check slack. That is it. If you can do that, you can build pipeline with UserGems. Review collected by and hosted on G2.com.

I frankly cannot think of anything major. Sometimes...the data is stale maybe? So you guys call out a UG that has been in his role for over a Year? Review collected by and hosted on G2.com.

I like that Usergems is able to find alternative contacts for companies, which brings down the amount of time that I am needing to research online myself. Review collected by and hosted on G2.com.

Some of the contacts that come up are no longer active with the company, so maybe adding in more steps to check the validity of contacts being up to date. Review collected by and hosted on G2.com.

I like that it allows for an easier sales conversation with knowing if someone has used your company before and switched to another company. It allows for an easier foot in the door. Review collected by and hosted on G2.com.

Sometimes the leads arent as filtered as they should be. Review collected by and hosted on G2.com.