Userbrain Reviews & Product Details

I use Userbrain for unmoderated usability tests and find it particularly valuable because it helps me quickly gather real user feedback. I especially like the AI-supported drafts and the evaluation with video clips and summaries of the feedback. The AI summaries save me a lot of time in the evaluation, and the automatically created video clips are very useful for communication with my clients. The AI-supported drafts significantly accelerate my entire audit process. Overall, I am very satisfied with Userbrain, also because the initial setup was very straightforward. Review collected by and hosted on G2.com.

I would wish to be able to organize tests project-related in separate workspaces. Currently, it quickly becomes confusing when tests for different clients are in the same account. Review collected by and hosted on G2.com.

I really appreciate how Userbrain makes it very quick and easy to set up studies and get users. The output and AI summarization are well-structured and documented, enabling rapid and effective actionable insights. Setting up a study is easy and can cater to complex needs if required. They also cater to various types of studies. It's kept simple so I can focus on the actual questions and tasks. The AI summaries reduce the time it would take to manually analyze a study and when we set a survey live, we get a fast turnaround. When reaching out to the team, they were supportive and interested in helping with our strategy, even getting 'notes from the founders,' which shows they are focused on their customers. Honestly, just sending invites to people enabled almost everyone to understand the platform immediately, allowing us to spend more focus on crafting the actual studies rather than learning a platform. Review collected by and hosted on G2.com.

I provided some feedback that I would love to be able to see more granular categorized AI summaries (confusion, usability issue, positive feedback) for each question/task. They loved the feedback and said they will be looking into it. Review collected by and hosted on G2.com.

Unbiased users test their own website/shop, provide direct feedback, and complete tasks defined by themselves. Review collected by and hosted on G2.com.

Basically a solid platform with little to complain about. One might classify the price for the tests as somewhat too expensive. Review collected by and hosted on G2.com.

What I like best about Userbrain is how effortless it makes usability testing. I can get real, unbiased feedback from users within hours, which helps me identify issues I’d completely overlooked. It’s incredibly easy to set up tests, and the video insights are clear, actionable, and often surprisingly honest. Userbrain has become an essential part of how I validate and improve my designs. Review collected by and hosted on G2.com.

One of the testers sounded like they had just rolled out of bed — more of an anecdote than a real issue. Overall, the feedback was still useful and on point. Review collected by and hosted on G2.com.

Userbrain has always been incredibly easy to use, and very good value. It has enabled us to quickly & effectively get feedback & input on prototypes, surveys, questionnaires & more. But more recently, their Mobile App feature has been an absolute game changer. This allows us to record a users device screen & microphone during a test, giving us a tremendous ability to instantly & quickly test REAL app features without having to design & prototype an elaborate test.

Great customer support, intuitive & highly usable platform. I'm VERY pleased with Userbrain and would strongly recommend it to any other teams trying to supercharge their user research / UX efforts. Implementation is about as easy as can be, require simple setup from site. My team and I use Userbrain typically at least once a week, and sometimes up to 5-10 times a week. Integrating prototypes, links, images, etc is super simple. Review collected by and hosted on G2.com.

At times, the quality of the responses can be realtively poor. Due to disinterest or inability to give descriptive feedback from some testers, or tech / tool issues, with poor recording quality, background noise etc. But those cases are rather rare, and IF there's been issues with the recording or the tester, Userbrain will immediately refund the issue to make it right. There could also be better organized workspace, project folders, and historic activity of each user on the team. Things can easily get a little confusing & disorganized with a few different collaborators. Review collected by and hosted on G2.com.

Even if you already have experience with user tests, you will be extremely positively surprised by Userbrain. You quickly and accurately get exactly the insights and findings that not even a team of experts could provide for 100 times the price. Incredibly valuable and detailed. Review collected by and hosted on G2.com.

To be honest, I can't see any point of criticism - I'm happy to recommend it to anyone. Review collected by and hosted on G2.com.

We have been using it in the team for a long time. Since October 2023, we have been pushing the integration of user testing into our processes - so we use it almost weekly.

I am most impressed by the following three things:

1. ease of use - the interface is particularly user friendly. The tests are very easy and intuitive to create.

2. quick results - most videos come within less than 24 hours! For the sake of accuracy: this applies to German-language tests. I have no experience with English-language tests.

3. the AI analyzing feature - this is the best feature introduced in summer 2023! It makes evaluation so much easier. We have become massively faster. The evaluations directly within the videos are also very helpful (e.g. for sharing with a timestamp).

Customer support is also always very friendly, helpful and fast.

Implementation: we use it as a stand-alone tool. However, we provide the evaluations directly in FigJam Boards.

Integration: as it is a stand-alone tool, there was nothing to implement. Review collected by and hosted on G2.com.

To be honest: no dislikes. We are very satisfied. Review collected by and hosted on G2.com.

Have used others like Userbrain but the platforms weren't nearly as usefriendly and stable. We did not encounter a single technical issue with Userbrain in the full year we used their services. Customer service was also second to none. We had tried many others as we were not bound but any sort of contracts. Almost a pay as you go type method. Review collected by and hosted on G2.com.

There isn't really anything negative to say about this company. I guess the only thing that comes to mind was the feeling that the usability testers weren't always adequately compensated for the amount of time they'd spend on some tests. Otherwise a platform I cannot complain about at all. Review collected by and hosted on G2.com.

Userbrain makes it super easy to immediately jump into getting user insights without going throught the whole rigmarole of meeting with the sales team, going through lengthy contract negiotiations, etc. Primarily, it's very easy to use and set up tests (especially unmoderated tests!) and there are resource libraries available.

Userbrain has allowed me and my team to dig right into testing freuently and getting valuable insights. Review collected by and hosted on G2.com.

There isn't anything in particular that I dislike about it. Review collected by and hosted on G2.com.

I've been using UserBrain since 8 years, with a 2-year gap where we switched to UserTesting.com at a time where we needed more features that weren't available in UserBrain at the time like screener questions, ability to do highlight reels, etc...

For cost reasons we went back to UserBrain, but we were happy to discover that they are now shipping new features very rapidly and are now really competing with more advanced user testing solutions, the only feature we're missing is the ability to do highlight reels / clippings, but it is something they are working on and should arrive soon.

I'm really impressed by the AI notes that are generated automatically and the AI-powered reports, it's starting to be very useful to quickly jump to the most interesting segments of the tests. Review collected by and hosted on G2.com.

I believe they've made some changes to their pricing to fix this, but I'm still unsure if my credits will roll-over or not if I downgrade or pause my plan, and if they will ever expire or not. Review collected by and hosted on G2.com.