# Userbrain Reviews **Vendor:** Userbrain **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.8/5.0 **Total Reviews:** 18 ## About Userbrain User testing how it should be – easy, fast, and affordable. Userbrain allows you to watch videos of real people interacting with your product. Observe their behavior to discover what’s working for your product, and what’s not. Test websites, mobile apps, and prototypes on smartphones, desktops, and tablets. Userbrain is your go-to tool for remote unmoderated user testing. Get started in minutes, and get results in hours. There’s no hassle with Userbrain. You don’t need to install any code or book a sales call to start testing. Simply start a free trial and get 2 testers when you sign up. Access an unbiased pool of 170k+ user testers. Save yourself the hassle of recruiting, managing, and paying for testers. Userbrain gives you access to a global pool of real people using your product for the very first time and sharing their experiences. Invite your own users to test. Dive deeper by blending the rich insights of quality-assured Userbrain testers with feedback from your own users. Every subscription includes 100 sessions/month with your own users. AI Insights. Our in-house AI assistant is ready to discover and suggest important moments in your user tests, saving you valuable time and effort. Presentation-ready Reports. Easily share your findings with your team or stakeholders thanks to presentation-ready Reports. 100% Satisfaction Guarantee If you’re not happy with one of our testers, you’ll receive a new one at no extra cost. Flexible Pricing. Subscribe and save with a yearly or monthly plan, or perform user tests on an ad-hoc basis with Pay-As-You-Go. Whether you need one or one thousand testers, Userbrain has the perfect option for you. ## Userbrain Pros & Cons **What users like:** - Users value the **unique insights and findings** from Userbrain, surpassing expectations and expert capabilities at a great price. (1 reviews) - Users highlight the **quick and supportive customer support** from Userbrain, enhancing their overall experience and strategy development. (1 reviews) - Users appreciate the **ease of use** of Userbrain, enabling quick setup and focusing on crafting studies effectively. (1 reviews) - Users love the **easy setup** of Userbrain, allowing quick study launches and a focus on actionable insights. (1 reviews) - Users value the **ease of setup and actionable insights** from Userbrain, allowing for efficient study execution and analysis. (1 reviews) - Users find **implementation incredibly easy** with Userbrain, allowing for quick and effective feedback on prototypes and surveys. (1 reviews) - Integrations (1 reviews) - Powerful Capabilities (1 reviews) - Quick Payment (1 reviews) - Reporting (1 reviews) ## Userbrain Reviews ### 1. AI-supported usability tests that impress **Rating:** 5.0/5.0 stars **Reviewed by:** Benedikt G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Userbrain?** I use Userbrain for unmoderated usability tests and find it particularly valuable because it helps me quickly gather real user feedback. I especially like the AI-supported drafts and the evaluation with video clips and summaries of the feedback. The AI summaries save me a lot of time in the evaluation, and the automatically created video clips are very useful for communication with my clients. The AI-supported drafts significantly accelerate my entire audit process. Overall, I am very satisfied with Userbrain, also because the initial setup was very straightforward. **What do you dislike about Userbrain?** I would wish to be able to organize tests project-related in separate workspaces. Currently, it quickly becomes confusing when tests for different clients are in the same account. **What problems is Userbrain solving and how is that benefiting you?** Userbrain allows me to quickly gather real user feedback. The AI-powered summaries save time in evaluation, and the video clips are valuable for customer communication. The tool accelerates my audit process and helps make data-driven design decisions. ### 2. Revolutionized User Insights with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. **Reviewed Date:** February 16, 2026 **What do you like best about Userbrain?** I really appreciate how Userbrain makes it very quick and easy to set up studies and get users. The output and AI summarization are well-structured and documented, enabling rapid and effective actionable insights. Setting up a study is easy and can cater to complex needs if required. They also cater to various types of studies. It's kept simple so I can focus on the actual questions and tasks. The AI summaries reduce the time it would take to manually analyze a study and when we set a survey live, we get a fast turnaround. When reaching out to the team, they were supportive and interested in helping with our strategy, even getting 'notes from the founders,' which shows they are focused on their customers. Honestly, just sending invites to people enabled almost everyone to understand the platform immediately, allowing us to spend more focus on crafting the actual studies rather than learning a platform. **What do you dislike about Userbrain?** I provided some feedback that I would love to be able to see more granular categorized AI summaries (confusion, usability issue, positive feedback) for each question/task. They loved the feedback and said they will be looking into it. **What problems is Userbrain solving and how is that benefiting you?** I use Userbrain for quickly getting insights and testing features of our ecommerce stores. It's very easy to set up studies, quickly gathers users, and the AI provides well-structured summaries that lead to actionable insights. ### 3. Unbiased users test the shop – direct, valuable feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Marc T. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Userbrain?** Unbiased users test their own website/shop, provide direct feedback, and complete tasks defined by themselves. **What do you dislike about Userbrain?** Basically a solid platform with little to complain about. One might classify the price for the tests as somewhat too expensive. **What problems is Userbrain solving and how is that benefiting you?** Usability can be perfectly improved by independent testers. This way, a high bounce rate or a poor conversion rate can be identified and specifically improved. ### 4. Turned my webshop into a high-performer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2025 **What do you like best about Userbrain?** What I like best about Userbrain is how effortless it makes usability testing. I can get real, unbiased feedback from users within hours, which helps me identify issues I’d completely overlooked. It’s incredibly easy to set up tests, and the video insights are clear, actionable, and often surprisingly honest. Userbrain has become an essential part of how I validate and improve my designs. **What do you dislike about Userbrain?** One of the testers sounded like they had just rolled out of bed — more of an anecdote than a real issue. Overall, the feedback was still useful and on point. **What problems is Userbrain solving and how is that benefiting you?** Userbrain helps me identify usability issues early in the design process by providing real, unbiased feedback from actual users. Instead of guessing how people will interact with my product, I get clear insights into what works and what doesn’t. This not only saves time and development costs, but also helps me build a more user-friendly experience with confidence. It’s like having a fresh set of eyes on demand — which is incredibly valuable. ### 5. Used it for years, and it's better than ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Lead Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Userbrain?** Userbrain has always been incredibly easy to use, and very good value. It has enabled us to quickly & effectively get feedback & input on prototypes, surveys, questionnaires & more. But more recently, their Mobile App feature has been an absolute game changer. This allows us to record a users device screen & microphone during a test, giving us a tremendous ability to instantly & quickly test REAL app features without having to design & prototype an elaborate test. Great customer support, intuitive & highly usable platform. I'm VERY pleased with Userbrain and would strongly recommend it to any other teams trying to supercharge their user research / UX efforts. Implementation is about as easy as can be, require simple setup from site. My team and I use Userbrain typically at least once a week, and sometimes up to 5-10 times a week. Integrating prototypes, links, images, etc is super simple. **What do you dislike about Userbrain?** At times, the quality of the responses can be realtively poor. Due to disinterest or inability to give descriptive feedback from some testers, or tech / tool issues, with poor recording quality, background noise etc. But those cases are rather rare, and IF there's been issues with the recording or the tester, Userbrain will immediately refund the issue to make it right. There could also be better organized workspace, project folders, and historic activity of each user on the team. Things can easily get a little confusing & disorganized with a few different collaborators. **What problems is Userbrain solving and how is that benefiting you?** It enables us to quickly & effectively get feedback & insights on existing features, functions or flows in app. And it also allows us to very rapidly test prototypes or concepts of new solutions, features, etc. The mobile app feature has saved us a tremendous amount of time & effort, allowing us to watch users USE the app, without the need to moderate it (remotely, or face to face). ### 6. Even more valuable than expected **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth L. | Rechtsanwältin und Partnerin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about Userbrain?** Even if you already have experience with user tests, you will be extremely positively surprised by Userbrain. You quickly and accurately get exactly the insights and findings that not even a team of experts could provide for 100 times the price. Incredibly valuable and detailed. **What do you dislike about Userbrain?** To be honest, I can't see any point of criticism - I'm happy to recommend it to anyone. **What problems is Userbrain solving and how is that benefiting you?** Getting a really deep insight into the minds of customers. ### 7. Easy to use; Quick results (german); AI Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Martin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Userbrain?** We have been using it in the team for a long time. Since October 2023, we have been pushing the integration of user testing into our processes - so we use it almost weekly. I am most impressed by the following three things: 1. ease of use - the interface is particularly user friendly. The tests are very easy and intuitive to create. 2. quick results - most videos come within less than 24 hours! For the sake of accuracy: this applies to German-language tests. I have no experience with English-language tests. 3. the AI analyzing feature - this is the best feature introduced in summer 2023! It makes evaluation so much easier. We have become massively faster. The evaluations directly within the videos are also very helpful (e.g. for sharing with a timestamp). Customer support is also always very friendly, helpful and fast. Implementation: we use it as a stand-alone tool. However, we provide the evaluations directly in FigJam Boards. Integration: as it is a stand-alone tool, there was nothing to implement. **What do you dislike about Userbrain?** To be honest: no dislikes. We are very satisfied. **What problems is Userbrain solving and how is that benefiting you?** It simplifies the user tests immensely. The biggest advantage is that the tests take place asynchronously and can then be evaluated at your leisure. ### 8. A clean, user friendly usability testing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Cliff M. | UX/UI Usability Research Tester, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Userbrain?** Have used others like Userbrain but the platforms weren't nearly as usefriendly and stable. We did not encounter a single technical issue with Userbrain in the full year we used their services. Customer service was also second to none. We had tried many others as we were not bound but any sort of contracts. Almost a pay as you go type method. **What do you dislike about Userbrain?** There isn't really anything negative to say about this company. I guess the only thing that comes to mind was the feeling that the usability testers weren't always adequately compensated for the amount of time they'd spend on some tests. Otherwise a platform I cannot complain about at all. **What problems is Userbrain solving and how is that benefiting you?** It allows us to gain valuable insights on what our customer base liked and did not like about our website allowing us to make adjustments based on the research collected to ensure the best possible user experience. ### 9. A great small team solution **Rating:** 5.0/5.0 stars **Reviewed by:** Reagan W. | Senior Product Designer, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Userbrain?** Userbrain makes it super easy to immediately jump into getting user insights without going throught the whole rigmarole of meeting with the sales team, going through lengthy contract negiotiations, etc. Primarily, it's very easy to use and set up tests (especially unmoderated tests!) and there are resource libraries available. Userbrain has allowed me and my team to dig right into testing freuently and getting valuable insights. **What do you dislike about Userbrain?** There isn't anything in particular that I dislike about it. **What problems is Userbrain solving and how is that benefiting you?** Userbrain is allowing us to solve for the user-centered insight gaps in our existing experience. These insights/feedback are allowing us to get a glimpse into what's important to users, what to change, and what to do next. These things will allow us to make our strategy and roadmap based off solving the right problems. ### 10. Making user testing affordable and quickly delivering more features **Rating:** 4.5/5.0 stars **Reviewed by:** Pascal B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Userbrain?** I've been using UserBrain since 8 years, with a 2-year gap where we switched to UserTesting.com at a time where we needed more features that weren't available in UserBrain at the time like screener questions, ability to do highlight reels, etc... For cost reasons we went back to UserBrain, but we were happy to discover that they are now shipping new features very rapidly and are now really competing with more advanced user testing solutions, the only feature we're missing is the ability to do highlight reels / clippings, but it is something they are working on and should arrive soon. I'm really impressed by the AI notes that are generated automatically and the AI-powered reports, it's starting to be very useful to quickly jump to the most interesting segments of the tests. **What do you dislike about Userbrain?** I believe they've made some changes to their pricing to fix this, but I'm still unsure if my credits will roll-over or not if I downgrade or pause my plan, and if they will ever expire or not. **What problems is Userbrain solving and how is that benefiting you?** It's helping us user test our product when we need it, at a cost that is flexible and not prohibitively high. ### 11. quick, easy, & affordable way to conduct user testing, particularly for smaller projects or startups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Userbrain?** Userbrain is designed to be a simple and user-friendly platform, allowing you to set up usability tests quickly. You can reportedly create a test in minutes and get feedback within hours. Compared to other user testing options, Userbrain can be a more affordable solution, especially if you only need to conduct occasional tests. **What do you dislike about Userbrain?** Userbrain doesn't offer built-in video editing tools. You'll need to export clips and use separate software to edit them together. **What problems is Userbrain solving and how is that benefiting you?** Userbrain allows remote unmoderated testing, significantly reducing costs and turnaround time ### 12. Very efficient tool to test e-commerce checkouts **Rating:** 5.0/5.0 stars **Reviewed by:** Franz D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Userbrain?** Very fast to setup, great input from testers, easy to navigate interface. **What do you dislike about Userbrain?** There is nothing to dislike about the tool. **What problems is Userbrain solving and how is that benefiting you?** We wanted to test if there are any obstacles for people to buy on our webshop. ### 13. Easy to use product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Userbrain?** Userbrain is easy to use, has great features and outstanding customer support. Overall, very happy with this tool for my user testing needs. **What do you dislike about Userbrain?** There should be more options for downloading the test Report. **What problems is Userbrain solving and how is that benefiting you?** Userbrain is helping my company do fast user testing, so we can get quick results that will benefit our customers. ### 14. Great features and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Userbrain?** I have found their customer support team especially outstanding - they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support. I also found their AI analysis tool useful which optimised our workflow massively. Thanks team ! **What do you dislike about Userbrain?** It could have been more easier to invitate our my own testers (e.g. bulk/automated email invitation feature). **What problems is Userbrain solving and how is that benefiting you?** Getting rich insights from users for using our prototypes and products, which informed us of their expectations, pain points, thoughts patterns and more - enabling us to make better design decisions and improve user experience in any stages of our design cycles. ### 15. UserBrain delivers remote usability tests super fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Userbrain?** Doing usability tests always meant a lot of work in finding the correct users to test, coordinating their availability, managing changes, etc. With UserBrain, we don't have to care about this! Usability testing is all about your app — full focus on creating the test and analyzing the results. **What do you dislike about Userbrain?** There is hardly anything to dislike. We have chosen a bad strategy in terms of pricing and subscriptions, but this is mostly on us. **What problems is Userbrain solving and how is that benefiting you?** - Reducing the effort of organizing and managing users for usability testing - Giving us the opportunity to test with users from different places all over the world ### 16. The ideal tool to test complex user flows (e.g. on-boarding) **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Userbrain?** Userbrain is elegantly simple. Type in the goal you'd like the user to achieve. Then wait. Soon after, you can download a video that shows the user completing (or not!) the task. A user typically spends 8-15 minutes working on the task. That's why Userbrain isn't cheap, but it's absolutely worthwhile. Downloading the video is the best part because it's easy to share with your colleagues. We actually have user testing video viewing parties, but without the popcorn. **What do you dislike about Userbrain?** I haven't experienced any problems. The customer service has been excellent — in the rare case we had a bad user test (user didn't meet our criteria), they quickly refunded the credit. I am fearful that they might remove the download-the-video feature, which IMO is the killer feature of Userbrain. **What problems is Userbrain solving and how is that benefiting you?** With Userbrain, we can test longer user flows. We've used it to test our on-boarding workflow. We'd run 3 tests, analyze, make changes, run 3 more tests, make more changes, and continue until everyone successfully completed on-boarding. ### 17. I wish I had stumpled upon Userbrain 3 years ago **Rating:** 5.0/5.0 stars **Reviewed by:** Karsten M. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Userbrain?** Userbrains easy interface made me set up a questionnaire within minutes. I just wanted to do a quick test and then I received some of the best product feedback I have ever gotten. Pure gold. Now we are changing parts of the product because of that feedback. **What do you dislike about Userbrain?** So far I didn't find anything worth complaining about. Of course it would be cool to also see people's face for those who would be open to share a webcam. That way it becomes easier to see their face reaction while testing. **What problems is Userbrain solving and how is that benefiting you?** We need to make the onboarding of our product better. Right now it's OK, but we are aiming for perfection. This requires an intense amount of user testing and quick execution of new ideas. Build, test, sleep, repeat. ### 18. East experience with great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Narelle M. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Userbrain?** How simple the platform was and that it was half the price per video, i.e. per user review, when compared to other platforms. However, most impressive was the customer service. When there was something I couldn't do I emailed them and I got quick response from Markus who helped me sort the issue. **What do you dislike about Userbrain?** The issue I had was with setting a demographic for the user test. It would have been nice to have been able to do this myself. However, it only took one email and they set all of this up for me for no extra cost. **What problems is Userbrain solving and how is that benefiting you?** I used Userbrain to compare my new website to two others and to try and find out when users thought and which they would be more likely to use. ## Userbrain Discussions - [What is the 100% Satisfaction Guarantee?](https://www.g2.com/discussions/what-is-the-100-satisfaction-guarantee) - 1 comment, 1 upvote - [Can I select my participants?](https://www.g2.com/discussions/can-i-select-my-participants) - 1 comment, 1 upvote - [How many different tasks can I set?](https://www.g2.com/discussions/how-many-different-tasks-can-i-set) - 1 comment, 1 upvote - [Who and where is your panel from?](https://www.g2.com/discussions/who-and-where-is-your-panel-from) - 1 comment, 1 upvote - [What is a user test?](https://www.g2.com/discussions/what-is-a-user-test) - 1 comment, 1 upvote - [View Userbrain pricing details and edition comparison](https://www.g2.com/products/userbrain/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+05%3A38%3A15+-0500&secure%5Bsession_id%5D=afcb7eb1-2272-4e28-9c4d-19f73402bfcb&secure%5Btoken%5D=fbdec1f4594384e4ceb3161214706048682c8906cf530d82a21e3e36d407a5d9&format=llm_user) ## Userbrain Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Insights** - Analytics - Collaboration - Sorting **Generative AI** - AI Text Summarization ## Top Userbrain Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (730 reviews) - [User Interviews](https://www.g2.com/products/user-interviews/reviews) - 4.6/5.0 (680 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (378 reviews)