Generated from real user reviews
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"easy to use and smooth"
What do you like about Upscope?
Easy to use, friendly with both the customer and the user
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"easy to use and smooth"
What do you like about Upscope?
Easy to use, friendly with both the customer and the user
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you dislike about Upscope?
I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"easy to use and smooth"
What do you dislike about Upscope?
sometimes connection can be slow but that is more related to connectivity
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you dislike about Upscope?
I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you dislike about Upscope?
I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle
See Related User Reviews
Roman V.
Small-Business (50 or fewer emp.)
5.0/5
"Game changing for CS teams"
What do you dislike about Upscope?
The pricing is a bit confusing and not upfront.
I love how user friendly it is, and you can type in email Review collected by and hosted on G2.com.
I would say the thing I dislike is how it is slow to assign and reassign Review collected by and hosted on G2.com.
I like that it is user friendly and does not require many steps to use. Review collected by and hosted on G2.com.
I don't have any dislikes with the Upscope product. Review collected by and hosted on G2.com.
How easy it was to get started and how easy it is to connect with our customers Review collected by and hosted on G2.com.
Better support for mobile devices since our customers often are working remote Review collected by and hosted on G2.com.
The guidance tools when helping someone navigate. I also like the ability to assist by viewing everyone online at the time. Review collected by and hosted on G2.com.
There is nothing I dislike about Upscope. Review collected by and hosted on G2.com.
The ability to see exactly what the user is seeing is so helpful. Review collected by and hosted on G2.com.
Nothing. Upscope is so effective in ensuring we can work hand in hand with the customers. Review collected by and hosted on G2.com.
Upscope makes troubleshooting so much easier! I am able to effectively guide applicants through whatever errors they may be experiencing thanks to the multiple tools used within upscope such as the cursor and highlighter. Review collected by and hosted on G2.com.
Upscope is an excellent product! I have no major concerns or dislikes about it! I have found it to be a pleasant and simple experience every single time. Review collected by and hosted on G2.com.
I like how simple it is to connect. Very easy to guide others on how to use Review collected by and hosted on G2.com.
Sometimes it takes a while to load or there is lag. Review collected by and hosted on G2.com.
I love how quick our customers can share their screen with our customer support. This allows us to diagnose and resolve customer questions in just a few moments, without the need to educate the user on how to use Zoom or Google Meet. Review collected by and hosted on G2.com.
There are some glitches in Upscope still, and performance issues from time to time. The integrated calling feature can struggle sometimes. Review collected by and hosted on G2.com.
Super helpful when needing to troubleshoot issues with clients. Integrates with Zendesk easily, making it even easier to connect to clients via chat. Overall easy to use. Review collected by and hosted on G2.com.
Every so often, Upscope doesn't recognize the screen code (nor the link the client is on), causing friction in troubleshooting. Otherwise works great. Review collected by and hosted on G2.com.
Is easy to use and implement,
Very Fast and convenient Review collected by and hosted on G2.com.
A little bit confusing to configure some functions. Review collected by and hosted on G2.com.
