Generated from real user reviews
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"easy to use and smooth"
What do you like about Upscope?
Easy to use, friendly with both the customer and the user
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"easy to use and smooth"
What do you like about Upscope?
Easy to use, friendly with both the customer and the user
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you like about Upscope?
I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you dislike about Upscope?
I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"easy to use and smooth"
What do you dislike about Upscope?
sometimes connection can be slow but that is more related to connectivity
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you dislike about Upscope?
I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Great tool for customer support"
What do you dislike about Upscope?
I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle
See Related User Reviews
Roman V.
Small-Business (50 or fewer emp.)
5.0/5
"Game changing for CS teams"
What do you dislike about Upscope?
The pricing is a bit confusing and not upfront.
It's great to be able to screen share with customer and creates a great experience overall Review collected by and hosted on G2.com.
can't say i have any at this point been a smooth experience so far Review collected by and hosted on G2.com.
Issues can be solved quickly and easily with clients who are not tech savvy. Video and audio quality is good. The feature for us navigating through their screen is great. There is nothing that needs to be downloaded from clients end, it can be used straight away Review collected by and hosted on G2.com.
Nothing much to dislike. Integration is working, and it does its job. We find it helpful for our team Review collected by and hosted on G2.com.
It works well with connecting with clients Review collected by and hosted on G2.com.
Sometimes there are downtimes and you have to refresh it a lot for it to work Review collected by and hosted on G2.com.
The ability to see other people's cursor move Review collected by and hosted on G2.com.
The difficulty to see the other person's cursor in the beginning if a lot of other users are using the same link, internet connection is slow, etc. Review collected by and hosted on G2.com.
Upscope is a good tool to use to assist members and be able to view their screens. It's easy to guide members to the shortcut to initiate the screen share. It's great that we can change the colors of the mouse or highlighter to help members see what we are doing or what we need them to do. Review collected by and hosted on G2.com.
Since we have to get special permissions to use upscope it's frustrating when the team is not added correctly and causes login issues. It's not easy for IT to reset the password or access if representatives have issues accessing upscope. Review collected by and hosted on G2.com.
Upscope is very useful when it comes to directing users remotely and highlighting specific features they may not know about. Review collected by and hosted on G2.com.
Upscope understandably struggles in very specific cases Review collected by and hosted on G2.com.
The extra tools it offers. Allows me to run the meeting. Review collected by and hosted on G2.com.
slow connection at times and it interrupts the meeting. Review collected by and hosted on G2.com.
How easy it is to navigate and demonstrate to clients Review collected by and hosted on G2.com.
Sometimes clients say they don't receive the link or it isn't opening correctly Review collected by and hosted on G2.com.
Very user friendly. It prompts you when necessary for any necessary action. Review collected by and hosted on G2.com.
I have to log in every day, which I guess is a safety precaution. Review collected by and hosted on G2.com.
The ease at which it is added to your application and the range of options for support staff to assist their clients Review collected by and hosted on G2.com.
Small glitch sometimes where a team member cannot login and their account needs to be deleted and reset Review collected by and hosted on G2.com.
