I can share information with my clients for them to see as we talk over numbers. It makes things easier rather than trying to picture it. I like how I can control the slide only. Review collected by and hosted on G2.com.

What I find least helpful sometimes the screens aren't matching up so when I circle something or point on a specific area it's on a different spot on the page the client is viewing. Review collected by and hosted on G2.com.

That I can preview customer's account within a few seconds and already start to help him/her. Review collected by and hosted on G2.com.

Sometimes searching for a customer account using e-mail doesn't show results even if the customer is active at the moment. Review collected by and hosted on G2.com.

Upscope lets me connect to clients very quickly and without them having to download anything - very useful if they are computer-challenged.

It's also helpful if they are on a chromebook or their OS permissions don't allow a dedicated remote viewing software like AnyDesk to run. Review collected by and hosted on G2.com.

Sometimes it is a bit slow and your clicks don't seem to register. Or, it won't let the client click - you seem to fight the client for who can click. Not too big a deal; just annoying. Review collected by and hosted on G2.com.

It allows me to send invites for co-browse / screen-sharing sessions with our customers for us to be able to troubleshoot problems that are not easily resolved with just talking over the phone. Review collected by and hosted on G2.com.

Maybe the only thing I didn't like about it is that it's not always consistently working but I think that's mainly due to some latency/connection issues either from my side or also from the customer's Review collected by and hosted on G2.com.

Upscope allows you to view the customer's screen and help them through the process of whatever they are trying to figure out! It accelerates the process of customer support! Review collected by and hosted on G2.com.

Upscope has many great things about it and very few problems! The only problem I can think of is the connection when operating the consumer screen is, on occasion, not the best! Review collected by and hosted on G2.com.

This tool allows me to guide the client through their online account so smoothly. It's like I'm holding their hand the whole way. Our clients are very overwhelmed by the time they get through their onboarding process and turn to me. The last thing they want to do is become even more stressed about not knowing how to navigate through their online account. Upscope relieves that stress! Review collected by and hosted on G2.com.

It doesn't provide possible reasons as to why we are unable to send them a request to share their screen with us. Review collected by and hosted on G2.com.

When it comes to diagnosing issues as IT support for Nurses and Doctors. This application is a very useful tool. Review collected by and hosted on G2.com.

There are times when I enter one code and get a few different options in the same location. At this point, it becomes like a guessing game. Just add 2 digits to the code. Review collected by and hosted on G2.com.

What I like best about Upscope is the ability to screen share and help navigate to where information is located and see what they are able to see, answer any questions at that time and explain the information on the screen. Review collected by and hosted on G2.com.

sometimes it doesn't allow me to select items on the screen or will freeze the cursor. Review collected by and hosted on G2.com.

I enjoy being able to co--browse with clients and give them an engaging experience while educating them on our product. Review collected by and hosted on G2.com.

I dislike that each client usually has to refresh their page in order to successfully utilize the co-browse feature on our dashboard. I'm not sure if Upscope is to blame or our system but I've noticed there has been less of a seamless experience as of lately. I still enjoy using it and would recommend it! Review collected by and hosted on G2.com.

Love being able to share screens with my client to give them the visuals they need to see the benefits of our program! this technology always works and its very user friendly! great system! Review collected by and hosted on G2.com.

nothing Upscope is awsome! Love Upscope! Review collected by and hosted on G2.com.