--- title: Upscope Reviews meta\_title: 'Upscope Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 119 reviews by the users' company size, role or industry to find out how Upscope works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 119 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Upscope Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **effortless customer engagement** provided by Upscope, fostering strong relationships through seamless communication. [(2 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342449&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Upscope, enhancing seamless communication and client relationships effortlessly. [(2 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342344&qs=pros-and-cons#reviews) Users appreciate the **effortless client communication** offered by Upscope, which enhances support and relationship-building. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342637&qs=pros-and-cons#reviews) Users value the **effortless communication** with clients, enhancing assistance and strengthening relationships seamlessly. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342834&qs=pros-and-cons#reviews) Users value the **effortless connectivity** of Upscope, enhancing client relationships through seamless communication and effective assistance. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342229&qs=pros-and-cons#reviews) Users often experience **access issues** with Upscope, making client communication and location challenging and inefficient. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342522&qs=pros-and-cons#reviews) Users report **connectivity issues** causing slow connections, which can hinder the overall Upscope experience. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=2044234&qs=pros-and-cons#reviews) Users experience **difficult setup** challenges in navigating client locations, hindering efficient communication on the Upscope platform. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1974362&qs=pros-and-cons#reviews) Users express a desire for **better email management** , wishing for direct client communication and easier client location. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342852&qs=pros-and-cons#reviews) The **pricing of Upscope** is often considered confusing and not transparent, leading to user frustration. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1996723&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Upscope ##### 1. Customer Engagement Users value the **effortless customer engagement** provided by Upscope, fostering strong relationships through seamless communication. [ See 2 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "easy to use and smooth" What do you like about Upscope? Easy to use, friendly with both the customer and the user ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you like about Upscope? I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t ##### 2. Ease of Use Users appreciate the **ease of use** of Upscope, enhancing seamless communication and client relationships effortlessly. [ See 2 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342344&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "easy to use and smooth" What do you like about Upscope? Easy to use, friendly with both the customer and the user ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you like about Upscope? I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t ##### 3. Chat Communication Users appreciate the **effortless client communication** offered by Upscope, which enhances support and relationship-building. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342637&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you like about Upscope? I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t ##### 4. Communication Users value the **effortless communication** with clients, enhancing assistance and strengthening relationships seamlessly. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342834&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you like about Upscope? I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t ##### 5. Connectivity Users value the **effortless connectivity** of Upscope, enhancing client relationships through seamless communication and effective assistance. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342229&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you like about Upscope? I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t ### 5 Cons or Disadvantages of Upscope ##### 1. Access Issues Users often experience **access issues** with Upscope, making client communication and location challenging and inefficient. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342522&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you dislike about Upscope? I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle ##### 2. Connectivity Issues Users report **connectivity issues** causing slow connections, which can hinder the overall Upscope experience. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=2044234&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "easy to use and smooth" What do you dislike about Upscope? sometimes connection can be slow but that is more related to connectivity ##### 3. Difficult Setup Users experience **difficult setup** challenges in navigating client locations, hindering efficient communication on the Upscope platform. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1974362&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you dislike about Upscope? I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle ##### 4. Email Management Users express a desire for **better email management** , wishing for direct client communication and easier client location. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342852&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you dislike about Upscope? I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle ##### 5. Expensive The **pricing of Upscope** is often considered confusing and not transparent, leading to user frustration. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1996723&qs=pros-and-cons#reviews) See Related User Reviews ![Roman V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman V.") RV Roman V. Small-Business (50 or fewer emp.) 5.0/5 "Game changing for CS teams" What do you dislike about Upscope? The pricing is a bit confusing and not upfront. ## Top-Rated Alternatives [ ![Surfly](https://images.g2crowd.com/uploads/product/hd_favicon/1a6654dbf51a63c5a7e8581a560a5e3b/surfly.svg "Surfly") Surfly 4.8/5(100) ](https://www.g2.com/products/surfly/reviews) [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/upscope/competitors/alternatives) ![Jakub K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakub K.") JK Jakub K. Customer Support Manager Small-Business (50 or fewer emp.) 8/17/2023 "Easiest way to support your customer individualy" 5/5 What do you like best about Upscope? That I can preview customer's account within a few seconds and already start to help him/her. Review collected by and hosted on G2.com. What do you dislike about Upscope? Sometimes searching for a customer account using e-mail doesn't show results even if the customer is active at the moment. Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? Share customer screen without client interaction. Removes a big husstle of instructing client how to share their screen via google meet etc. Review collected by and hosted on G2.com. Show More 10/15/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/14/2023 "Experience using Upscope for over a year" 5/5 What do you like best about Upscope? Upscope lets me connect to clients very quickly and without them having to download anything - very useful if they are computer-challenged. It's also helpful if they are on a chromebook or their OS permissions don't allow a dedicated remote viewing software like AnyDesk to run. Review collected by and hosted on G2.com. What do you dislike about Upscope? Sometimes it is a bit slow and your clicks don't seem to register. Or, it won't let the client click - you seem to fight the client for who can click. Not too big a deal; just annoying. Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? Upscope lets me connect to clients very quickly and without them having to download anything - very useful if they are computer-challenged. It's also helpful if they are on a chromebook or their OS permissions don't allow a dedicated remote viewing software like AnyDesk to run. Review collected by and hosted on G2.com. Show More 5/29/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 8/11/2023 "Upscope session could be better" 4/5 What do you like best about Upscope? It allows me to send invites for co-browse / screen-sharing sessions with our customers for us to be able to troubleshoot problems that are not easily resolved with just talking over the phone. Review collected by and hosted on G2.com. What do you dislike about Upscope? Maybe the only thing I didn't like about it is that it's not always consistently working but I think that's mainly due to some latency/connection issues either from my side or also from the customer's Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? It helps us in helping our customers problems with their account, mostly in areas that they are unfamiliar with or are having troubles navigating to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 8/3/2023 "It has helped me greatly with customer support!" 5/5 What do you like best about Upscope? Upscope allows you to view the customers screen and help them through the process of whatever they are trying ot figure out! It accelerates the process of customer support! Review collected by and hosted on G2.com. What do you dislike about Upscope? Upscope has many great things about it and very few problems! The only problem i can think of is the connection when operating the cosumer screen is, on occasion, not the best! Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? It helps me better help the customer register and sign up for current auctions! It allows me to view their screen and lead them to the solution to there problems! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") IC Verified User in Consumer Services Mid-Market (51-1000 emp.) 8/14/2023 "Great tool to allow for a great customer experience!" 5/5 What do you like best about Upscope? This tool allows me to guide the client through their online account so smoothly. It's like i'm holding their hand the whole way. Our clients are very overwhelmed by the time they get through their onboarding process and thrn to me. The last thing they want to do is become even more stressed about not knowing how to navigate through their online account. Upscope relieves that stress! Review collected by and hosted on G2.com. What do you dislike about Upscope? It doesn't provide possible reasons as to why we are unable to send them a request to share their screen with us. Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? It's allowing for a better customer experience. It relieves any added stress that the clients online account might create for them by not knowing how to navigate thrpugh it on their own. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mike A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike A.") MA Mike A. Mid-Market (51-1000 emp.) 8/17/2023 "Currently using the feature Daily" 4/5 What do you like best about Upscope? When it comes to diagnosing issues as IT support for Nurses and Doctors. This application is a very useful tool. Review collected by and hosted on G2.com. What do you dislike about Upscope? There are times when I enter one code and get a few different options in the same location. At this point, it becomes like a guessing game. Just add 2 digits to the code. Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? Getting to see the user interface from their perspective. Allowing a smoother support process. As well as utilizing the helpful Highlight tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SG stacey g. Mid-Market (51-1000 emp.) 8/3/2023 "Upscope is a PLUS" 5/5 What do you like best about Upscope? What I like best about Upscope is the ability to screen share and help navigate to where information is located and see what they are able to see, answer any questions at that time and explain the information on the screen. Review collected by and hosted on G2.com. What do you dislike about Upscope? sometimes it doesn't allow me to select items on the screen or will freeze the cursor. Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? It's easier to direct than to explain, which make things less frustrating and they are able to see and take note of what I'm saying. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/15/2023 "I enjoy using Upscope but lately it's been needing a little bit of troubleshooting" 3.5/5 What do you like best about Upscope? I enjoy being able to co--browse with clients and give them an engaging experience while educating them on our product. Review collected by and hosted on G2.com. What do you dislike about Upscope? I dislike that each client usually has to refresh their page in order to successfully utilize the co-browse feature on our dashboard. I'm not sure if Upscope is to blame or our system but I've noticed there has been less of seamless experience as of lately. I still enjoy using it and would recommend it! Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? Upscope is helping us connect and engage with the client by giving them a visual and keeping their attention. This helps them to conceptualize the numbers -which is an important deciding factor on whether they choose our service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Bernardo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bernardo R.") BR Bernardo R. contact center manager Small-Business (50 or fewer emp.) 8/24/2023 "Amazing booking support!" 4.5/5 What do you like best about Upscope? We can not only watch but also click on customer's screen Review collected by and hosted on G2.com. What do you dislike about Upscope? nothing at the moment, i fint i very easy to use Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? People with problems with booking online Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AW amanda w. Mid-Market (51-1000 emp.) 8/14/2023 "WORKS GREAT LOVE USING IT!" 5/5 What do you like best about Upscope? Love being able to share screens with my client to give them the visuals they need to see the benefits of our program! this technology always works and its very user friendly! great system! Review collected by and hosted on G2.com. What do you dislike about Upscope? nothing Upscope is awsome! Love Upscope! Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? Visual aids are highly important to the clients! It shows them the benefits and helps them feel more involved when we are in the upscope presentation! Review collected by and hosted on G2.com. 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