It's very easy to use, straightforward, and very intuitive even for older users. Great for customer support, especially when customers need an extra hand locating things and explaining what they are seeing. Review collected by and hosted on G2.com.

I can become laggy very easily, both parties must have a very good internet connection. Review collected by and hosted on G2.com.

The option to share audio, draw and direct customers, the option to mute now and the clarity of sharing screens anywhere in the world! I will also say that the product is very reliable and easy to use - no training required at all actually. Plug and play! Review collected by and hosted on G2.com.

There are limitations such as when a user has ad blockers enabled this can cause some disruptions with the interactions but I understand that this is not entirely on UpScope Review collected by and hosted on G2.com.

Cliënts helping, because they can't find it sometimes Review collected by and hosted on G2.com.

Sometimes is the cursor gone, and then it's not easy to help the cliënts Review collected by and hosted on G2.com.

We have access to caller's screen, we can navigate on their end. It works on mobile and computer. Review collected by and hosted on G2.com.

There is nothing I can think of for using upscope, maybe only having access to certain screen not other tabs.. Review collected by and hosted on G2.com.

The ease of which a customer can grant access and screen share is crucial to the tool. It allows for seamless communication and improves our training efforts immensely. Review collected by and hosted on G2.com.

I only wish it could be used on an app for mobile devices. Our website training has vastly improved, but we still have to use the old fashioned ways for training our customers on our mobile app.

Basically, my only issue is that I want to use Upscope more often. Review collected by and hosted on G2.com.

Ease of access and very simple and plain to understand Review collected by and hosted on G2.com.

Nothing, except sometimes it doesn't respond Review collected by and hosted on G2.com.

This is the best demonstration software I've ever used. It's very easy to connect and link up with a logged-in client. Review collected by and hosted on G2.com.

10x More easier to show clients how to use our software with Upscope, than on a shared screen zoom call Review collected by and hosted on G2.com.

Upscope has been very helpful to our advocates and members, being able to directly see what our clients are using has been a huge help, also being able to show them directly what to push and where to look has been a fantastic improvement Review collected by and hosted on G2.com.

Sometimes the clients do not show as active even though they have told me multiple times they are logged in, at times like that it can be very frustrating as we tell the client that we can assist but then we basically have to do it blind, also sometimes the names are inaccurate making it hard to find the client Review collected by and hosted on G2.com.

The idea of upscope is great. So being able to jump into a customers account and see their account and talk with them is the thing I like most about Upscope along with the apparent ease of use. Review collected by and hosted on G2.com.

My experience has been very mixed. When I think about the idea of upscope it is that I am trying to provide a better experience. However I often run into issues getting onto the call. The call doesn't connect. The image lags sometimes so I can't see the screen the customer is on for a bit and when I am having to only take one chat to focus on the upscope instead of multiple chats, I feel this actually backtracks the usefulness of the app and makes it an even larger hindrance than if I was to stick to chat. Review collected by and hosted on G2.com.

Upscope is a good tool to see User's screens. It has helped me a lot in day to day basis to troubleshoot issues better and lot quicker without asking customers to send screenshots. Review collected by and hosted on G2.com.

It is laggy on few situations and even cursor do not sync properly. I have also noticed on some occasions we are unable to get into customer's PC. Review collected by and hosted on G2.com.