--- title: Upscope Reviews meta\_title: 'Upscope Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 119 reviews by the users' company size, role or industry to find out how Upscope works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 119 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Upscope Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **effortless customer engagement** provided by Upscope, fostering strong relationships through seamless communication. [(2 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342449&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Upscope, enhancing seamless communication and client relationships effortlessly. [(2 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342344&qs=pros-and-cons#reviews) Users appreciate the **effortless client communication** offered by Upscope, which enhances support and relationship-building. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342637&qs=pros-and-cons#reviews) Users value the **effortless communication** with clients, enhancing assistance and strengthening relationships seamlessly. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342834&qs=pros-and-cons#reviews) Users value the **effortless connectivity** of Upscope, enhancing client relationships through seamless communication and effective assistance. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342229&qs=pros-and-cons#reviews) Users often experience **access issues** with Upscope, making client communication and location challenging and inefficient. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342522&qs=pros-and-cons#reviews) Users report **connectivity issues** causing slow connections, which can hinder the overall Upscope experience. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=2044234&qs=pros-and-cons#reviews) Users experience **difficult setup** challenges in navigating client locations, hindering efficient communication on the Upscope platform. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1974362&qs=pros-and-cons#reviews) Users express a desire for **better email management** , wishing for direct client communication and easier client location. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342852&qs=pros-and-cons#reviews) The **pricing of Upscope** is often considered confusing and not transparent, leading to user frustration. [(1 mentions)](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1996723&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Upscope ##### 1. Customer Engagement Users value the **effortless customer engagement** provided by Upscope, fostering strong relationships through seamless communication. [ See 2 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "easy to use and smooth" What do you like about Upscope? Easy to use, friendly with both the customer and the user ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you like about Upscope? I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t ##### 2. Ease of Use Users appreciate the **ease of use** of Upscope, enhancing seamless communication and client relationships effortlessly. [ See 2 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342344&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "easy to use and smooth" What do you like about Upscope? Easy to use, friendly with both the customer and the user ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you like about Upscope? I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t ##### 3. Chat Communication Users appreciate the **effortless client communication** offered by Upscope, which enhances support and relationship-building. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342637&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you like about Upscope? I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t ##### 4. Communication Users value the **effortless communication** with clients, enhancing assistance and strengthening relationships seamlessly. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342834&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you like about Upscope? I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t ##### 5. Connectivity Users value the **effortless connectivity** of Upscope, enhancing client relationships through seamless communication and effective assistance. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342229&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you like about Upscope? I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance t ### 5 Cons or Disadvantages of Upscope ##### 1. Access Issues Users often experience **access issues** with Upscope, making client communication and location challenging and inefficient. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342522&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you dislike about Upscope? I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle ##### 2. Connectivity Issues Users report **connectivity issues** causing slow connections, which can hinder the overall Upscope experience. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=2044234&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "easy to use and smooth" What do you dislike about Upscope? sometimes connection can be slow but that is more related to connectivity ##### 3. Difficult Setup Users experience **difficult setup** challenges in navigating client locations, hindering efficient communication on the Upscope platform. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1974362&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you dislike about Upscope? I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle ##### 4. Email Management Users express a desire for **better email management** , wishing for direct client communication and easier client location. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1342852&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great tool for customer support" What do you dislike about Upscope? I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamle ##### 5. Expensive The **pricing of Upscope** is often considered confusing and not transparent, leading to user frustration. [ See 1 mentions ](https://www.g2.com/products/upscope/reviews?filters%5Bsentiment_snippet%5D=1996723&qs=pros-and-cons#reviews) See Related User Reviews ![Roman V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman V.") RV Roman V. Small-Business (50 or fewer emp.) 5.0/5 "Game changing for CS teams" What do you dislike about Upscope? The pricing is a bit confusing and not upfront. ## Top-Rated Alternatives [ ![Surfly](https://images.g2crowd.com/uploads/product/hd_favicon/1a6654dbf51a63c5a7e8581a560a5e3b/surfly.svg "Surfly") Surfly 4.8/5(100) ](https://www.g2.com/products/surfly/reviews) [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,150) ](https://www.g2.com/products/teamviewer/reviews) [ ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/upscope/competitors/alternatives) ![Amy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy C.") AC Amy C. Senior Customer experience Specialist - Compliance Mid-Market (51-1000 emp.) 8/3/2023 "So easy to use and very useful when teaching customers! The Upscope team are also VERY cool." 5/5 What do you like best about Upscope? The option to share audio, draw and direct customers, the option to mute now and the clarity of sharing screens anywhere in the world! I will also say that the product is very reliable and easy to use - no training required at all actually. Plug and play! Review collected by and hosted on G2.com. What do you dislike about Upscope? There are limitations such as when a user has ad blockers enabled this can cause some disruptions with the interactiosn but I understand that this is not entirely on UpScope Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? It allows us to effectively communicate with and assist our customers on the fly. Here at ActiveCampaign, we've only ever offered live chat support and whilst we have screen recordings to offer, that doesn't always answer their request in a live scenario. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NS nina s. Mid-Market (51-1000 emp.) 2/9/2024 "Very Easy !" 5/5 What do you like best about Upscope? Cliënts helping, because they can't find it sometimes Review collected by and hosted on G2.com. What do you dislike about Upscope? Sometimes is the cursor gone, and then it's not easy to help the cliënts Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? Because of my fluvius Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SM Stephanie M. Enterprise (\> 1000 emp.) 2/15/2024 "Upscope is really easy to utilize and help callers navigate online" 5/5 What do you like best about Upscope? We have access to caller's screen, we can navigate on their end. It works on mobile and computer. Review collected by and hosted on G2.com. What do you dislike about Upscope? There is nothing I can think of for using upscope, maybe only having access to certain screen not other tabs.. Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? Show the caller where to find information and see what error they can possibly be experiencing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") CA Verified User in Automotive Enterprise (\> 1000 emp.) 8/29/2023 "Excellent tool for training, troubleshooting, and communication." 4/5 What do you like best about Upscope? The ease of which a customer can grant access and screen share is crucial to the tool. It allows for seamless communication and improves our training efforts immensely. Review collected by and hosted on G2.com. What do you dislike about Upscope? I only wish it could be used on an app for mobile devices. Our website training has vastly improved, but we still have to use the old fashioned ways for training our customers on our mobile app. Basically, my only issue is that I want to use Upscope more often. Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? When training a new customer, traditional screen sharing only goes so far and leaves much to be desired in terms of smooth communication. With Upscope, we can instruct the customer on how to use our tool but still provide clear and concise guidence when needed. Let the customer drive and they are more engaged. Review collected by and hosted on G2.com. Show More 8/30/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 6/10/2024 "Pretty Helpful" 5/5 What do you like best about Upscope? Ease of access and very simple and plain to understand Review collected by and hosted on G2.com. What do you dislike about Upscope? Nothing, except sometimes it dosen't respond Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? The navigation part for the clients Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gregg L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gregg L.") GL Gregg L. Mid-Market (51-1000 emp.) 8/16/2023 "10/10" 5/5 What do you like best about Upscope? This is the best demonstraion software I've ever used. It's very easy to connect and link up with a logged in client. Review collected by and hosted on G2.com. What do you dislike about Upscope? 10x More easier to show clients how to use our software with Upscope, than on a shared screeen zoom call Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? When screen sharing the client woud either have to see my screen (shows too much info) or listen to my direction guiding him thought his screen- Total Mouse Control on the client's login. I can also confirm the client knows how to login properly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/17/2023 "Upscope has been a good addition" 3.5/5 What do you like best about Upscope? Upscope has been very helpful to out advocates and members, being able to directly see what out clients are using has been a huge help, also being able to show them directly what to push and where to look has been a fantastic improvement Review collected by and hosted on G2.com. What do you dislike about Upscope? Sometimes the clients do not show as active even though they have told me multiple times they are logged in, at times like that is can be very frustrating as we tell the cl that we can assist but then we basically have to do it blind, also sometimes the names are innacurate making it hard to find the CL Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? Upscope is helpng us in any issues with the cl having problems on the DB, cl is unable to find or do certain things on the website, the cl are able to share screens with us and co-browse and we are a able to assist the cl fully Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 7/31/2023 "Upscope user" 2.5/5 What do you like best about Upscope? The idea of upscope is great. So being able to jump into a customers account and see their account and talk with them is the thing I like most about Upscope along with the apparent ease of use. Review collected by and hosted on G2.com. What do you dislike about Upscope? My experience has been very mixed. When I think about the idea of upscope it is that I am trying to provide a better experience. However I often run into issues getting onto the call. The call doesn't connect. The image lags sometimes so I can't see the screen the customer is on for a bit and when I am having to only take one chat to focus on the upscope instead of multiple chats, I feel this actually backtracks the usefulness of the app and makes it an even larger hindrance than if I was to stick to chat. Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? Upscope should be helping us to solve our customer experience. To me, the main thing I am trying to bring to customers is to help them easily, and quickly understand the process I am trying to explain to them. So if I am doing that in chat. That depends on the ease of the situation and being able to explain as well as how fast myself or the customer can type. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tejinder S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tejinder S.") TS Tejinder S. Support Specialist Mid-Market (51-1000 emp.) 9/1/2023 "Great tool for troubleshooting" 4/5 What do you like best about Upscope? Upscope is a good tool to see User's screens. It has helped me a lot in day to day basis to troubleshoot issues better and lot quicker without asking customers to send screenshots. Review collected by and hosted on G2.com. What do you dislike about Upscope? It is laggy on few situations and even cursor do not sync properly. I have also noticed on some occasions we are unable to get into customer's PC. Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? It helps me to see user's screens and help them to navigate and solve issues without need of sending screenshots. Also, it is easier to understand issues by actually looking at them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Vanessa Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanessa Y.") VY Vanessa Y. Mid-Market (51-1000 emp.) 8/12/2023 "Easy to share slides" 5/5 What do you like best about Upscope? I can share information with my clients for them to see as we talk over numbers. It makes things easier rather then trying to picture it. I like how i can controll the slide only. Review collected by and hosted on G2.com. What do you dislike about Upscope? What I find leat helpful sometimes the screens arent matching up so when I circle something or point on a specific are its on a different spot on the page the client is viewing. Review collected by and hosted on G2.com. What problems is Upscope solving and how is that benefiting you? By co-browsing it allows my clients to view all the many things being talked abount over the phone so it provides a visual aid to help keep things understood during the conversation. Review collected by and hosted on G2.com. 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