# Upper Reviews **Vendor:** Upper **Category:** [Route Planning Software](https://www.g2.com/categories/route-planning-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 11 ## About Upper Upper Route Planner solves routing chaos with an intuitive platform that plans, optimizes, and dispatches routes for delivery and service businesses. Perfect for food delivery, pharmacy delivery, courier services, inspection, cleaning, maintenance, HVAC, and waste management companies, Upper enhances operational efficiency and reliability. Trusted by thousands of businesses, Upper helps improve delivery times, reduce costs, and elevate customer satisfaction. Our mission is to empower companies to achieve seamless operations and exceptional service every day. Simply Add Stops \> Assign Drivers \> Optimize \> Dispatch! ## Upper Pros & Cons **What users like:** - Users highlight the **efficient delivery management** provided by Upper, streamlining routing and enhancing operational visibility. (3 reviews) - Users praise Upper for its **efficient route optimization** , enhancing delivery processes and improving overall operational efficiency. (3 reviews) - Users praise the **excellent and responsive customer support** provided by Upper, enhancing their overall experience. (2 reviews) - Users appreciate the **easy data import functionality** of Upper, facilitating efficient routing and management of deliveries. (2 reviews) - Users appreciate the **ease of use** of Upper, seamlessly importing data and simplifying route planning and tracking. (2 reviews) - Users appreciate the **easy integrations** of Upper, enhancing delivery management and overall efficiency with platforms like Shopify. (2 reviews) - Efficiency (2 reviews) - Features (2 reviews) - Location Tracking (2 reviews) - Real-Time Data (2 reviews) **What users dislike:** - Users seek **more customization options** for route planning in Upper to enhance their overall experience. (2 reviews) - Users seek more **customization options** in route planning and additional features in the mobile app compared to the web. (1 reviews) - Users desire **more features** in Upper, especially in mobile, for improved route planning and customization. (1 reviews) - Users desire more **customization options** in the mobile app for an improved route planning experience. (1 reviews) - Users desire improved **mobile functionality** , particularly in customization and feature support compared to the web version. (1 reviews) - Poor Customer Support (1 reviews) - Poor Customization (1 reviews) - Slow Performance (1 reviews) - Slow Service (1 reviews) ## Upper Reviews ### 1. We are a small company. The software is easy to manage and a great value for our subscription price **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew V. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Upper?** Upper allows us to import our Customers/Stops easily with from Excel and then utilize the software to efficiently route our drive. The software verifies the addresses for us. Also, their customer service is excellent and responsive. Our business is seasonal so we only use the app for those months and than cancel our subscription and renew the next year. This is our 3rd year using Upper and each year they have made improvements. **What do you dislike about Upper?** Upper meets our needs. If they could offer pricing based on the size of our business (3 team members in our business), that would be nice. **What problems is Upper solving and how is that benefiting you?** We can import our 1100 customers and sort by zip code so that we can dispatch and route efficiently, saving time and fuel! ### 2. Perfect Fit for Our Ever-Changing Routing Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Upper?** Upper has been a lifesaver for managing our daily routes. It’s super easy to adjust routes on the fly, which is crucial for us because our schedule changes all the time. The interface is intuitive, and even our less tech-savvy drivers picked it up quickly. Plus, the customer service is top-notch—they’ve been really responsive whenever we’ve had a question. **What do you dislike about Upper?** One thing that would be nice is if there was an automatic way to schedule an uninstallation 10 days after an installation, but I know that’s a pretty specific need for our business. **What problems is Upper solving and how is that benefiting you?** Upper has really simplified our routing process. Before, we were juggling multiple tools just to keep track of our daily installs and removals. Now, everything’s in one place, and we can easily adjust routes as new jobs come in. It’s saved us so much time and reduced the stress of managing last-minute changes. Our drivers love how straightforward it is, and our clients appreciate the timely updates. ### 3. One stop solution for the delivery ops management. **Rating:** 5.0/5.0 stars **Reviewed by:** Tushar C. | Chief Technology Officer(CTO), Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2024 **What do you like best about Upper?** With Upper, our delivery ops headache has been resolved. It simplifies a way to find the best route, real time tracking of the individual delivery and hassle free delivery acknowledgemet process(ePoD). It not only reduces our route planning and delivery management efforts but also reduces the cost associated with it cosidering the scale of delivery service. **What do you dislike about Upper?** More customization while route planning is appreciated and support for more features in mobile application compared to web will be more helpful. **What problems is Upper solving and how is that benefiting you?** Planning for longer routes has always been a hectic and challenging thing for us as it requires more meticulous planning for timely delivery and smoother experience to the end customer. Upper made it easy, and electronic proof of delivery brought transparency for both parties. ### 4. Transforming Our Delivery Operations with Upper Route Planner **Rating:** 4.5/5.0 stars **Reviewed by:** sneha d. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Upper?** What I love most about Upper Route Planner is its real-time tracking. It changed how we manage our deliveries, now we can see where our drivers are without buying any additional hardware. Also, the Import spreadsheet feature is good for us, as we have all data on Excel, which we just drag to Upper. **What do you dislike about Upper?** Honestly, I haven't found anything to dislike. Sometimes it gets a bit slow, but when I contacted Support, they were able to help me troubleshoot. **What problems is Upper solving and how is that benefiting you?** Route planning was a nightmare for us, with lots of manual work on Google Maps. Now, with automatic route optimization, we save a lot of time and fuel. The real-time tracking keeps us updated on our drivers and helps us fix problems quickly. The proof of delivery feature with photos and signatures brings transparency for our end customers. ### 5. Optimize Deliveries Instantly! **Rating:** 5.0/5.0 stars **Reviewed by:** Nischal J. | Business Development (Founding Member), Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Upper?** I really like Upper's comprehensive route optimization, which significantly enhances the efficiency of our deliveries. The tracking feature offers real-time tracking and overall visibility of our delivery process. Also, the integration with Shopify makes it a perfect tool to make the entire process much smoother and more efficient. Customer support is also a standout feature. **What do you dislike about Upper?** They can improve by providing more customization options for route planning. **What problems is Upper solving and how is that benefiting you?** Upper solves several challenges in delivery operations. The route optimization increases the no. of deliveries & reduces the fuel costs. The proof of delivery (ePOD) process reduces disputes and improves customer trust. Overall for us, it improved our delivery efficiency while reducing costs and enhancing customer satisfaction. ### 6. Upperinc Optimized Our Grocery Deliveries Perfectly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Upper?** Upperinc offers highly accurate route planning and real-time tracking. The error rate is low, and the system is very user-friendly. We previously used apps that had frequent issues with delivery accuracy, but Upperinc’s precise tracking and simple interface have made a big difference. **What do you dislike about Upper?** The only drawback is the limited customization options for reports. The current options are good, but more flexibility would be better. **What problems is Upper solving and how is that benefiting you?** We previously used manual methods and other apps, which led to inefficiencies and high fuel costs. With Upperinc, our drivers are more efficient, completing deliveries faster and with fewer mistakes. New drivers learn quickly, and the proof of delivery feature keeps everything on track. Upperinc has made our grocery delivery service smoother and more reliable. ### 7. Great Rout Planner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Upper?** Tips. Easy to export the planned routes in the form of an Excel sheet **What do you dislike about Upper?** All their features were good. No dislikes! **What problems is Upper solving and how is that benefiting you?** In planning with 10 more stops, we can include 15 more drivers and plan routes for all of them ### 8. Excellent development of functions our company needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason D. | marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Upper?** Manas and his Team are attentive, positive and always willing to help solve our company's ever-changing needs to get our service and install teams on the road and back home on time with maximum travel efficiency. They are out of the box thinkers when it comes to our vision on how we can best use their software. **What do you dislike about Upper?** frequent pop-up chats in the portal is probably the only negative. **What problems is Upper solving and how is that benefiting you?** We run solar service and install teams across 20 counties in Florida. We use the software to maximize our fuel costs and service the most customers daily as possible. ### 9. Very good App! Helped me organize my deliveries in the most optimal way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Upper?** Upper Inc planner took our excel sheets that we used before and upload in a seamless ways. There was no extra setup cost of this migration. Their customer support team was soo responsive during the whole migration process. **What do you dislike about Upper?** Learning a new software can have a learning curve. Their maps was slightly slow in the initial days, but their customer support was super helpful to fix that issue in the next release. **Recommendations to others considering Upper:** Usability and communications with clients and drivers are very easy through this app. Having tools that educate clients and set expectations very clear. **What problems is Upper solving and how is that benefiting you?** we specifically solved planning and optimizing the multi-stop routes as we have more than 235 stopes per route. All these were done with collect proof of delivery option. ### 10. Great multi-stop route planner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2022 **What do you like best about Upper?** Upper route planner is suitable for pick up and delivery routes for field delivery drivers. It is helpful for us during multi-stop planning thereby increasing productivity and reducing cost. **What do you dislike about Upper?** Sometimes we have slow optimization speed and low optimization quality in planning longer routes. In some cases there is very less ability to adjust already planned routes. **What problems is Upper solving and how is that benefiting you?** We eliminated pen and paper maps and eliminated manual Microsoft Excel entries. We are using multi-stop route planning for unlimited route options which is critical for delivery business. ### 11. Simple and effective route planning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Upper?** Simple. No special requirements for the driver module. No app, no updates, no signup, no logins. Click, start and deliver! **What do you dislike about Upper?** I do not have much to talk about here. Whenever there was a problem, the prompt actions from the support team gave me a solution, workaround, or even added a missing feature **What problems is Upper solving and how is that benefiting you?** Upper solved our problem of not being able to scale up because we mostly depended on the human part of planning. Shifting to Upper is a huge saving in time, cost and man hours. ## Upper Discussions - [What is Upper Inc. - Route Planner used for?](https://www.g2.com/discussions/what-is-upper-inc-route-planner-used-for) - [View Upper pricing details and edition comparison](https://www.g2.com/products/upper-inc-upper/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-21+14%3A07%3A41+-0500&secure%5Bsession_id%5D=0722ba43-3994-41a5-ab1c-edab72a4f344&secure%5Btoken%5D=ebb7f14515e59802750c740e51d9c76651480811e1bc6b89b8a2807cf1554527&format=llm_user) ## Upper Features **Routing** - Master Routing - Default Routes - Route Assignment **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Geofencing **Route Planning** - Route optimizing - Dynamic Routing - Scheduling - ETA **Dispatching** - Route optimization - Auto dispatch - Order management **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Generative AI** - AI Image-to-Text **Trip Management - Non-Emergency Medical Transportation (NEMT)** - Dispatching - Route Optimization - Trip Customization - Scheduling - Real Time updates **Before the Job** - Calendar - Dispatch - Roles **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Analytics** - Predictive analytics - Management dashboard - Costs **Customer portal** - Status updates - Real-time driver tracking - Customer communication - Customer feedback - Delivery customization **Dashcam** - Automatic Incident Detection **Fleet and Driver Management - Non-Emergency Medical Transportation (NEMT)** - Real-Time Vehicle Tracking - Fleet Maintenance - Driver’s Performance **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Vehicle Performance - Driver Performance - Cost **Payments** - Sales orders - Recieve payments **Driver tools** - Delivery rescheduling - Proof of delivery - Onboarding - Adaptive deliveries **Financial Management - Non-Emergency Medical Transportation (NEMT)** - Billing and Invoicing **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Analytics** - Performance - Time & Costs - Productivity **Analytics** - Vehicle Performance - Driver Performance - Costs **Route accounting** - Direct store distribution - Pre-sales - Delivery confirmation **Reports** - Delivery metrics **Reporting and Insights - Non-Emergency Medical Transportation (NEMT)** - Regulatory Compliance - Passenger Feedback - Reports and Analytics **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI - Fleet Management** - Text Summarization ## Top Upper Alternatives - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (943 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (3,963 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (2,951 reviews)