--- title: Upland InGenius Reviews meta\_title: 'Upland InGenius Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how Upland InGenius works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Upland InGenius Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **friendly and engaged support team** of Upland InGenius for their helpful assistance. [(1 mentions)](https://www.g2.com/products/upland-software-upland-ingenius/reviews?filters%5Bsentiment_snippet%5D=2310928&qs=pros-and-cons#reviews) Users praise the **helpful support team** of Upland InGenius for their friendliness and engagement. [(1 mentions)](https://www.g2.com/products/upland-software-upland-ingenius/reviews?filters%5Bsentiment_snippet%5D=2310922&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Upland InGenius ##### 1. Customer Support Users praise the **friendly and engaged support team** of Upland InGenius for their helpful assistance. [ See 1 mentions ](https://www.g2.com/products/upland-software-upland-ingenius/reviews?filters%5Bsentiment_snippet%5D=2310928&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Upland" What do you like about Upland InGenius? Upland has a very friendly and engaged support team. They are very helpful. ##### 2. Helpful Users praise the **helpful support team** of Upland InGenius for their friendliness and engagement. [ See 1 mentions ](https://www.g2.com/products/upland-software-upland-ingenius/reviews?filters%5Bsentiment_snippet%5D=2310922&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Upland" What do you like about Upland InGenius? Upland has a very friendly and engaged support team. They are very helpful. ## Top-Rated Alternatives [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/upland-software-upland-ingenius/competitors/alternatives) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") EC Verified User in Consumer Services Mid-Market (51-1000 emp.) 10/7/2025 "Upland" 5/5 What do you like best about Upland InGenius? Upland has a very friendly and engaged support team. They are very helpful. Review collected by and hosted on G2.com. What do you dislike about Upland InGenius? There isn't anything to dislike. Always positive experience. Review collected by and hosted on G2.com. What problems is Upland InGenius solving and how is that benefiting you? We are trying to provide a more connected experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 4/5/2024 "InGenious works great" 3.5/5 What do you like best about Upland InGenius? InGenious works great in our Service Now ITSM enviornment as well as our Sales Force CRM. The interface is straight forward and easy to use. Customer Support responds quickly to issues that come up. Review collected by and hosted on G2.com. What do you dislike about Upland InGenius? InGenius does not keep up with the Service Now Release cadence which effects our upgrade cycle, had to wait on Ingenious certification with new Releases which puts us behind our release schedule. Review collected by and hosted on G2.com. What problems is Upland InGenius solving and how is that benefiting you? Accruately tracks user information in our tickets and Sales force cases Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 9/12/2023 "Awesome telephony SaaS, great integration with Dynamics" 5/5 What do you like best about Upland InGenius? As a long time customer of Ingenius, we've deployed several of their solution versions in our production environments. Each time, they performed flawlessly and were always supported by the best-in-class support team at Ingenius. The necessary customizations we needed were provided seamlessly and the resulting performance exceeded our expectations, for both our on-premise and cloud implementations. Review collected by and hosted on G2.com. What do you dislike about Upland InGenius? Would be nice to see InGenius expand beyond voice and offer a complete omnichannel solution...hope this is already on their product roadmap Review collected by and hosted on G2.com. What problems is Upland InGenius solving and how is that benefiting you? Complete integration with our CRM system makes for an effective and efficient solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 11/24/2023 "Easy to use software which really helps in monitoring overall activities" 5/5 What do you like best about Upland InGenius? The reports are really helpful in understanding the pain areas of client and finding a permanent solution for it. Helps in keeping a track record and very easy to use. Review collected by and hosted on G2.com. What do you dislike about Upland InGenius? There is nothing to dislike about it. It just works perfectly for me. Review collected by and hosted on G2.com. What problems is Upland InGenius solving and how is that benefiting you? It really helps in understanding the repeated complaints/queries of customers and provide a permanent solution for them. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MK Magdalena K. Account Manager Enterprise (\> 1000 emp.) 1/18/2023 "A Communication Must Have!" 3.5/5 What do you like best about Upland InGenius? The software is user-friendly and easy to use. Logging calls is super simple, you can leave a note which can be helpful when you're working in a team or need to go back to one of your old calls. Review collected by and hosted on G2.com. What do you dislike about Upland InGenius? Sometimes I experience connectivity issues. If it does not reconnect automatically, I have to manually fix the issue and refresh it, which can be time consuming and interrupt the workflow. Review collected by and hosted on G2.com. What problems is Upland InGenius solving and how is that benefiting you? It enables coworkers to see each other's call logs which makes communication with partners much simpler. There is no need to share notes between us in other platforms. Review collected by and hosted on G2.com. Show More 1/20/2023 Validated ReviewerSource: Organic Review from User Profile ![Christy N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christy N.") CN Christy N. Independent Agent Mid-Market (51-1000 emp.) 2/12/2020 "Decent system to use" 4/5 What do you like best about Upland InGenius? When it connects the connection is great, clearer and more consistent that other soft phone systems I've used like Five9. It also doesn't crash, kick you out, randomly lose sound, or generally act up as much as Talkdesk. Review collected by and hosted on G2.com. What do you dislike about Upland InGenius? It does have occasional connection issues, and will sometimes not connect at all or freeze and boot us out. These issues aren't frequent though and happen far less often than other phone apps our workplace has used. Review collected by and hosted on G2.com. Recommendations to others considering Upland InGenius: Be patient while trying to connect, sometimes it takes a few tries. Review collected by and hosted on G2.com. What problems is Upland InGenius solving and how is that benefiting you? It's great for connecting our calls to the Salesforce program which makes it easier to keep everything connected under one program and help our customers. It did help our overall performance to be faster and smoother. Review collected by and hosted on G2.com. Show More 7/27/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 6/17/2021 "Excellent CTI for use with Salesforce.com" 5/5 What do you like best about Upland InGenius? We have been using InGenius for the last year in our call center. After a thorough review of CTI products, we chose InGenius based on perceived ease of use and support. I have to say we were not disappointed. Set up was straightforward, our implementation, including a robust internal testing, took a week. Ease of administration was key to our success both in the InGenius admin tool and Salesforce Integration. Our agents are now more productive with click to dial and click to create, they are more informed with screen pops. We were also able to migrate all of our reporting within Salesforce to track agent productivity for call/case/activity. We have two agent models supported, one with Onmi-channel and one strictly phone. Support has been outstanding during the entire process, it is beyond what I have expected of a vendor. Review collected by and hosted on G2.com. What do you dislike about Upland InGenius? I would like to see tighter integration with the phone systems so we can see real-time metrics. Expansion into custom object access and cleaner call log process Review collected by and hosted on G2.com. What problems is Upland InGenius solving and how is that benefiting you? Shorten time to identify callers. Improved productivity with click to dial/click to create. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AR Angelika R. CRM Application Admin Mid-Market (51-1000 emp.) 2/26/2021 "InGenius - Productivity Boosting Tool" 5/5 What do you like best about Upland InGenius? We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction. Review collected by and hosted on G2.com. What do you dislike about Upland InGenius? I have nothing negative to say about our experience with InGenius. Review collected by and hosted on G2.com. What problems is Upland InGenius solving and how is that benefiting you? We use InGenius as a productivity booster tool for our inside sales teams. They are able to click-to-dial customers, log calls, and manage their accounts quickly all on a single screen. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Brooke E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke E.") BE Brooke E. Mid-Market (51-1000 emp.) 5/8/2019 "Great Customer Support Services" 4.5/5 What do you like best about Upland InGenius? Our support representatives have been very involved in helping our organization build the right product for us. They have been able to assist us with all of our questions with a very quick turnaround. We have been working through our POC with them to define what this product will look like for us and how we can make our Service Desk the most efficient we can be and they have been able to guide us thoroughly through the development. Review collected by and hosted on G2.com. What do you dislike about Upland InGenius? So far, I cannot say there is anything that I dislike about this application and the company. Review collected by and hosted on G2.com. What problems is Upland InGenius solving and how is that benefiting you? Utilizing a product that will help make our service desk more efficient with call volumes and faster turnarounds to help increase our FCR. Having the tool within Servicenow directly will help increase efficiency and will help drive employee and customer satisfaction rates with reducing the amount of work, the complexity of using several different systems, and overall wait times. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign FA Felipe A. Senior Technical Trainer Mid-Market (51-1000 emp.) 5/9/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "In Genius Adaptative Usage with ServiceNow" 4.5/5 What do you like best about Upland InGenius? CTI Process control, management across Call service and dashboard for KPI Call Center service inside with CSM features. Review collected by and hosted on G2.com. What do you dislike about Upland InGenius? limited platform usage, can be applied for messaging and other things include such HR and service portal calls. Review collected by and hosted on G2.com. What problems is Upland InGenius solving and how is that benefiting you? CTI integration across servicenow and ITSM Review collected by and hosted on G2.com. 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