Upland InterFAX Reviews & Product Details

Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work.

Seller

Upland Software

Discussions

Upland InterFAX Community

Languages Supported

German, English, Hebrew, Italian, Japanese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

Ginger Swann

Used by EPIC Insurance Brokers & Consultants and 2 others

Beta

Pricing

Pricing provided by Upland InterFAX.

Fax + 200

$9.95

Per Month

View More Pricing Information

Upland InterFAX Integrations

(6)

Verified by Upland InterFAX

Lisa K.

owner

Small-Business (50 or fewer emp.)

8/5/2025

"Interfax"

5/5

What do you like best about Upland InterFAX?

Very easy to use the web portal, easy to send and receive faxes. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I have not found anything that is difficult with this site. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Lisa! We appreciate your feedback and are pleased that our service is meeting your business needs for sending and receiving faxes.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/5/2025

"Makes faxing easy"

5/5

What do you like best about Upland InterFAX?

I love how easy it is to fax documents without having to print them first. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Sometimes it goes down and then I have to fax documents "the old way" by printing and using a fax machine. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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We're glad to hear that you find Upland InterFAX easy to use for faxing documents without having to print them first. Thanks for taking the time to leave a review!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/25/2024

"Perfectly reliable fax service"

5/5

What do you like best about Upland InterFAX?

Based online, so we don't need any fax receiving or sending hardware. This reduces the total cost of using and maintaining it. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I am hard-stretched to find anything I dislike it. It has had 100% reliability the whole time we have used it. Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

We previously had onsite PBX hardware that had fax reception over VOIP. Fax reception over VOIP is usually unreliable, and we would miss pages, or have streaks in faxes. It also had to be maintained (security updates, checking uptime etc.).

I switched us to InterFAX and it has been flawless. Faxes are received perfectly. Additionally we can send faxes from the web interface, or via email. Although only one member of staff takes advantage of sending faxes vs the physical fax machine we use to send, it's still beneficial. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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We're delighted to hear that you find our online fax service reliable and beneficial for your business needs. Thank you for sharing your positive experience with InterFAX!

Ashley G.

Donation Coordinator

Small-Business (50 or fewer emp.)

5/6/2025

"Interfax: A Smarter Way to Fax Online"

4/5

What do you like best about Upland InterFAX?

Upland interfax offers reliable, secure cloud faxing with strong encryption and HIPAA compliance, making it ideal for industries like mine in healthcare. I appreciate the layout of the website and how easy it is to send a receive faxes. Their support is responsive, and uptime is excellent. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Interface feels a little bit outdated, but other than that, I have no complaints! Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Ashley! It's great to hear that our security features like TLS encryption and data residency options are benefiting your industry and ensuring compliance. We're dedicated to providing a secure and reliable faxing solution for healthcare and other sensitive industries. We'll take your mention of the user interface under consideration for product improvements. Really appreciate your kind review!

John W.

IT Director

Mid-Market (51-1000 emp.)

1/10/2024

"Very reliable web service based eFaxing with excellent API"

5/5

What do you like best about Upland InterFAX?

I have been using eFax for many years. Initially my experience was with an on premise eFax server which became a big concern for disaster recovery. Moving to InterFax was very smooth and has been ultra reliable. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

While it is affordable, faxing is no longer leading edge technology. I think a rate cut is in order. Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

We still have business partners that want to send us faxes. InterFax converts that to PDF and emails to us so we can then put into computer workflows in our custom Transportation Management System. While most of our business partners use email for documents we send them, some still want fax and InterFax allows us to seamlessly send in either format. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, John. Thank you for your feedback on our pricing. We are constantly evaluating our pricing structure to ensure it remains competitive in the market. We're thrilled to hear how smooth your transition was to cloud from on prem! That's what we aim for!

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/21/2025

"Interfax review"

4/5

What do you like best about Upland InterFAX?

What do you dislike about Upland InterFAX?

However, one drawback was the lack of an automatic retry policy for failed transmissions—users had to manually resend in those cases Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

We evaluated InterFAX as an alternative to traditional eFax, and found that sending via email was simple and convenient. The ability to track logs was also helpful for audit compliance. However, one drawback was the lack of an automatic retry policy for failed transmissions—users had to manually resend in those cases Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for sharing your experience with InterFAX! We're pleased that you found sending via email simple and convenient, and that the ability to track logs was helpful for audit compliance. InterFAX automatically retries three to five times before sending a failed confirmation, so if it's showing up as a failed in your outbound queue, it's already attempted sending three to five times and has not received a successful submission. We decided to limit the retry attempts to 3-5 in order to protect server efficiency. If you're still having an issue with this, please reach out to your Customer Success Manager and we're happy to help!

Verified User in Higher Education

Enterprise (> 1000 emp.)

7/21/2025

"Fairly Easy to Use"

3/5

What do you like best about Upland InterFAX?

The interface is clean and basic. Once logged in, I was able to send the fax fairly quickly. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

The help section is not robust. I really had to dig around to find what a cover page is and how to set up a template. Other than that, this is simple to use. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for sharing your experience. We're pleased to hear that you found our interface easy to use. We understand your feedback about the help section and sent it directly to our product support team. They are assessing the help section to find ways to make it more streamlined and easy to access the information you're looking for. We appreciate your support and hope to continue serving you in the future.

Dustin B.

IT Support Mgr

Enterprise (> 1000 emp.)

6/4/2024

"Faxing in the modern day"

4/5

What do you like best about Upland InterFAX?

There is the ability to send with your email client and via the web portal. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Settings could be condensed into one main page instead of several different pages. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Dustin. Thank you for sharing your positive experience with Upland InterFAX. We're pleased to hear that our service has provided a convenient solution for sending and receiving faxes through your email client. We take your feedback on the user interface and limitations seriously and we are continually making updates - I think you'll be very pleased with the product releases planned over the next few months! As always, we can help in any way, please don't hesitate to reach out. Thanks again!

Carl B.

Expert en reglémentation / Regulatory Expert

Enterprise (> 1000 emp.)

3/7/2024

"Excellent functionality and Ease of use!!"

5/5

What do you like best about Upland InterFAX?

Exceptionally easy to use and well integrated into existing workflows. This does a great job at facilitating faxing and keeping records. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Nothing - it is a phenomenal product and exceeded my expectations. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Carl! We're thrilled to hear that you find Upland InterFAX so easy to use and integrate into your existing workflows. Thank you for your positive feedback!

Chandan K.

Administrative Assistant

Mid-Market (51-1000 emp.)

10/18/2024

"Amazing E-FAX Solution from Upland Interfax!"

5/5

What do you like best about Upland InterFAX?

I recently started using the Upland Interfax E-FAX solution, and I must say, it has been a game-changer for my business! The user interface is very simple and intuitive, making it easy to send and receive faxes without any hassle.

I really appreciate the speed and reliability of the service. Faxes go through quickly, and I’ve never faced any issues with delivery. Plus, the ability to send faxes directly from my email saves me so much time!

Overall, I highly recommend Upland Interfax E-FAX to anyone looking for a reliable and efficient fax solution. It has truly simplified my work and improved my productivity. Great job, team! Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

So far so good, because the customer support team is very helpful and responsive. They assisted me with my queries promptly, which made the whole process smooth and enjoyable. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Chandan. We're pumped to hear that our cloud fax solution has been a game-changer for your business! We take pride in providing a simple and intuitive user interface, along with speedy and reliable service. Thank you for recommending us!