Off-the-shelf programming isn't generally a solid match for particular business forms. UD enables us to build up our own particular programming, specific to our business necessities, without the expense of creating and keeping up the product ourselves. We have been building and utilizing Ultradox streams for our own internal processes and those of our accounting clients for the past three years. Throughout that time, the level of support has been nothing short of remarkable. As new features are added, we can upgrade existing systems and processes. For example, when Stripe was included, we could easily integrate taking payments and issuing invoices at the same time as onboarding new clients - reducing processing time, minimizing errors, and saving money. Review collected by and hosted on G2.com.
One inconvenience is that upgrades and new features come so rapidly in Ultradox that the client documentation does not always keep up with the changes. This can make navigating the software difficult and time-consuming. However, the level of support when you do have questions is exceptional. This more than compensates for the documentation shortfall, which will improve as the platform matures. Like any software, the marketing tells you how easy it is to use, but there is quite a bit to learn to fully benefit from the platform. Nevertheless, persevere because once you master it, it is the most powerful tool. Another drawback is that it has been challenging to find contractors who know and use Ultradox. I am sure that as the platform becomes more widely used, this will change. Review collected by and hosted on G2.com.
