TrueVault Reviews & Product Details

Overall the service was easy to setup and works as intended Review collected by and hosted on G2.com.

We used TrueVault for privacy compliance (consumer data requests, privacy pages) for about three years as a small food business. The software did the job, but the way they handled our cancellation is why I'm leaving this review.

Our order form, signed in 2023 by an employee who has since left, says "12-month term billed monthly." The auto-renewal is only in a separate agreement linked by URL. We never got a renewal notice. When we cancelled in October 2026, TrueVault said we had been renewed into a new 12-month term and demanded the full $2,800 for eight months of service we will not use. At first they also said they would send our own customer data export only once the account was settled. They sent it after we pushed back.

We offered a fair settlement. They refused, held to every dollar, and their lawyer reminded us that the contract lets them recover attorney fees. For a small business that has paid them on time for three years, that's the experience.

In my opinion this is a company that values squeezing out the last few months of a contract over keeping customers or their goodwill. If you sign, put a reminder on your calendar 60 days before every renewal date and get any cancellation terms in writing first. We're paying out the term and won't be back. Review collected by and hosted on G2.com.

I really appreciate the trueVault team for being great and providing amazing support with immediate responses. They make privacy compliance much easier to manage, which gives us confidence that we're staying on top of requirements. I find the platform straightforward, and having consent management and other privacy compliance needs centralized in one place makes the process much more manageable Review collected by and hosted on G2.com.

I can't think of anything. Communication has been great, and if there's anything I'm unsure of, I can either get a quick answer via chat or email, or jump on a call to do a more thorough walkthrough. Review collected by and hosted on G2.com.

TrueVault takes a very complex topic for brands and makes it simple, while also providing excellent support. Their integrations are robust and make automating opt-outs so much simpler, saving a ton of time. Review collected by and hosted on G2.com.

The world of privacy policies is huge and can feel intimidating if you don’t know much about it (like me), so parts of TrueVault’s UX were pretty overwhelming at first. That said, the team guided me through everything brilliantly and made it much easier to navigate. Review collected by and hosted on G2.com.

I find TrueVault incredibly user-friendly, especially for privacy request processing. It offers clear, step-by-step instructions that make it easy for anyone on my team to fully process a privacy request whether it's as simple as an opt-out or as complex as a deletion. I also appreciate the fantastic customer support and the consent and request record-keeping. Review collected by and hosted on G2.com.

TrueVault works great for me; the page performance could be better but I don't mind waiting a moment for a next step to load when the tool is saving me so much time on the whole. Review collected by and hosted on G2.com.

Our CSM Jillian is fantastic! The platform itself is great and they're constantly updating it to be as efficient and useful as possible given the changing landscape with privacy laws and regulations. Review collected by and hosted on G2.com.

I can't think of any downsides at the moment. It used to be more manual but the automations that they've implemented have great great! Review collected by and hosted on G2.com.

TrueVault has been helpful because it keeps our privacy compliance organized by bringing everything together in one place. The automation saves time and reduces the amount of manual work we have to do. Overall, it makes managing privacy requests and staying on top of compliance much easier. Review collected by and hosted on G2.com.

Nothing specific comes to mind. We’ve been very happy with the product overall, and their support has been excellent. Review collected by and hosted on G2.com.

I like the seamless and intuitive user experience that TrueVault has. I also love their customer service, especially our Account Manager, Jillian. TrueVault has always been very responsive, easy to reach, and helpful. Review collected by and hosted on G2.com.

Some of the processes were manual at first, but I appreciate the automations put in place that have made things smoother. Review collected by and hosted on G2.com.

The TrueVault Team has been extremely helpful in guiding us through the privacy landscape. With laws constantly changing, they make sure we’re always kept up to date and well informed. Their dashboard is also very user-friendly and easy to navigate, which makes it simple to find what we need. Review collected by and hosted on G2.com.

So far, I haven’t experienced any dislikes about TrueVault. Review collected by and hosted on G2.com.

it worked fine for what it was while we used it. Review collected by and hosted on G2.com.

The customer service was awful, and there was no communication, reminders or notification of autorenewal policy Review collected by and hosted on G2.com.

We use trueVault to manage our privacy policy and ensure we stay compliant with CCPA and other privacy laws across the United States. It's comprehensive and easy to use, which makes it really helpful in managing the information required to be compliant from a single dashboard. I appreciate the integrations that help keep our website and other digital properties compliant by allowing users to interact with our widgets, directing them to trueVault's hosted pages. This allows them to submit necessary compliance requests required by law. Review collected by and hosted on G2.com.

I would prefer if they had a way to manage multiple digital assets from one account. Review collected by and hosted on G2.com.