Trillian Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Trillian to be exceptionally easy to use, making team communication seamless and efficient. (5 mentions)

Users value the reliable communication features of Trillian, which facilitate quick and easy messaging across various platforms. (4 mentions)

Users appreciate the exceptional security and privacy of Trillian, thanks to its effective encryption measures. (4 mentions)

Users find easy communication with Trillian, appreciating its quick messaging and team collaboration features. (3 mentions)

Users value the reliability of Trillian, enjoying consistent uptime and seamless performance across multiple platforms. (3 mentions)

Users find Trillian's limited features lackluster, outdated, and unsuitable for complex communication needs. (3 mentions)

Users find Trillian to be not user-friendly, with an outdated interface and confusing features that hinder usability. (3 mentions)

Users find the limited feature set of Trillian less suitable for complex communication needs. (2 mentions)

Users find the difficult setup of Trillian frustrating, making it hard to add contacts and navigate the interface. (1 mentions)

Users face integration issues with Trillian, experiencing frustrating delays that hinder effective use of the app. (1 mentions)

5 Pros or Advantages of Trillian

1. Ease of Use

Users find Trillian to be exceptionally easy to use, making team communication seamless and efficient.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Messaging That Set the Standard"

What do you like about Trillian?

So easy to use. This was the first instant message app that I used at my office.

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you like about Trillian?

Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenience

2. Communication

Users value the reliable communication features of Trillian, which facilitate quick and easy messaging across various platforms.

See 4 mentions

See Related User Reviews

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you like about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone

3. Security

Users appreciate the exceptional security and privacy of Trillian, thanks to its effective encryption measures.

See 4 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you like about Trillian?

Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenience

Renee R.

Mid-Market (51-1000 emp.)

5.0/5

"Trillion Review 2025"

What do you like about Trillian?

I like best that this chat is user friendly and HIPAA compliant. It is able to be accessed from laptop, desktop, cell phone; both in office and away f

4. Easy Communication

Users find easy communication with Trillian, appreciating its quick messaging and team collaboration features.

See 3 mentions

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Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you like about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone

Kartik S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy-to-use instant messaging for business as well individuals."

What do you like about Trillian?

Trillian helps with instant messaging in healthcare, other businesses and individuals. Though we have taken up pro membership, there are free messagin

5. Reliability

Users value the reliability of Trillian, enjoying consistent uptime and seamless performance across multiple platforms.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Lightweight, efficient, and well-suited for fast-paced coordination"

What do you like about Trillian?

Trillian is a lightweight, reliable platform that runs smoothly even on lower-end devices. It’s regularly updated in ways that genuinely boost perform

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

5 Cons or Disadvantages of Trillian

1. Limited Features

Users find Trillian's limited features lackluster, outdated, and unsuitable for complex communication needs.

See 3 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs

2. Not User-Friendly

Users find Trillian to be not user-friendly, with an outdated interface and confusing features that hinder usability.

See 3 mentions

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Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

3. Missing Features

Users find the limited feature set of Trillian less suitable for complex communication needs.

See 2 mentions

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Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs

Sandra P.

Enterprise (> 1000 emp.)

5.0/5

"good"

What do you dislike about Trillian?

They should add more emojis to facilitate each expression we have.

4. Difficult Setup

Users find the difficult setup of Trillian frustrating, making it hard to add contacts and navigate the interface.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

5. Integration Issues

Users face integration issues with Trillian, experiencing frustrating delays that hinder effective use of the app.

See 1 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/29/2018

"All in one platform for all your communication needs"

4/5

What do you like best about Trillian?

The main benefit is that it supports major chat IM platforms and offers clean, less cluttered interfaces which is good for business use. It has a free version which easily caters to the communication requirements of small teams with less complicated needs but still covers calls, file transferring, group chats, etc. Also, it's relatively cheaper to upgrade to Trillian Pro version with just $20.00 per year and it comes with loads of options to customize your app as per your liking. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

One of the main issues I have found with frequent use is that it crashes more frequently than other IM platforms I have used. Review collected by and hosted on G2.com.

Recommendations to others considering Trillian:

Great as a business communication tool. Less cluttered and clean interfaces with essential options. Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

Day-to-day communications within the office are held using Trillian as I work for a work-from-home company. Review collected by and hosted on G2.com.

Marc K.

Senior IT Recruiter

Staffing and Recruiting

Small-Business (50 or fewer emp.)

9/27/2018

"Aol's IM lives on in Trillian"

4.5/5

What do you like best about Trillian?

It has a simple clean interface - it is indispensable with our office chats. We use the free version, and have no need for any of the "pro" features (like remembering ALL of your chat history). Review collected by and hosted on G2.com.

What do you dislike about Trillian?

When getting a new message, it would be nicer if there were something more prominent (like a popup). Instead the icon changes along the taskbar. Copying information from a chat window is slightly awkward, as copied text is NOT highlighted, but is magically in the clipboard for pasting. Review collected by and hosted on G2.com.

Recommendations to others considering Trillian:

It is free, so worth a try as a stable messaging platform. Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

We use Trillian for quick interoffice alerts, when email would be slower or more cumbersome. It is also easier to set up group chats than in email. Review collected by and hosted on G2.com.

Rebekah W.

Software Automation/Data Analysis

Small-Business (50 or fewer emp.)

4/4/2018

"Great Concept"

2/5

What do you like best about Trillian?

The ability to have my work contacts and my social contacts, Facebook in one convenient list that I can show or hide. Trillian perfectly filled the gap when Aim discontinued their service. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Trillian randomly has to be force quit while using Mac OS High Sierra. I would like to be able to access my previous chat history without having to open a new chat with contacts. Review collected by and hosted on G2.com.

Recommendations to others considering Trillian:

Trillian is great for creating personalized groups, I would like to see compatibility with the Apple Watch, though, similar to Slack. Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

Trillian has made it easy for me to quickly see which of my business contacts are available. We frequently have to collaborate on projects that include file transfers, and so far Trillian has done very well there. It's convenient that Trillian has both a desktop application and an ios app, as I often keep tabs on work communications from my phone. Review collected by and hosted on G2.com.

Eric B.

SaaS Sales Executive

Mid-Market (51-1000 emp.)

12/28/2017

"The only IM tool I need"

5/5

What do you like best about Trillian?

I like having a single interface to exchange messages, images, files, etc., with all my colleagues, customers and friends - regardless of what IM tool(s) they use. Green means they are available now, yellow means they are away and gray means they are offline. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I dislike that anyone that is on Facebook now believes I am always available. If that bothered me more I would just remove my Facebook account. I wish there was a way to set status (like offline, Do Not Disturb, etc., for specific accounts instead of a global rule. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

4/17/2018

"Quick, Easy, and Reliable Instant Messaging tool!"

4.5/5

What do you like best about Trillian?

I really like that I can tell the status of the user with whom I'm chatting, as well as when they are responding. In addition, the history is very useful to look back at chats for information I need to review. Probably one of the biggest "likes" is that fact that Trillian lets you use different usernames from different services so that I don't need to use different IM tools to communicate with others. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Nothing really...I honestly have not found anything about Trillian to dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Trillian:

Trillian is a great productivity tool for a remote work force. It's easy to install and set up and keeps communication flowing freely! Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

Quick and easy communication between team members/co-workers who work remotely. You don't always need (or want) to pick up the phone for just a quick info exchange...Trillian has allowed me to be more productive! Review collected by and hosted on G2.com.

Rachel J.

Communication & Design Manager

Sporting Goods

Mid-Market (51-1000 emp.)

12/6/2017

"Easy to use for multiple chat platforms."

5/5

What do you like best about Trillian?

Chat with friends or colleagues on multiple platforms all in one place. Tabbed chat windows with access to Facebook Messenger, G-Chat, and AIM (which has been discontinued). Even allows for multiple Facebook Messenger accounts to be linked. You can even add Twitter, ICQ, Yahoo! Messenger, and more, if you use those. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Can sometimes disconnect from service or be clunky. Sometimes, images sent through Facebook Messenger do not come through. Review collected by and hosted on G2.com.

Recommendations to others considering Trillian:

Does not integrate with Skype, so if you use that you need to have it open as well. But for a free tool, it's easy to use and integrates with a lot of chat platforms available now. Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

Easily communicate with people using different platforms, without the need to download all of the various platforms or keep track of so many windows/applications. Review collected by and hosted on G2.com.

Kearston D.

Sales Associate

Entertainment

Mid-Market (51-1000 emp.)

10/25/2017

"A wonderful work application for communicating with co-workers"

5/5

What do you like best about Trillian?

I love Trillian because it allows us in office to communicate with our many offices and remote sales people. It allows us to search our chats for printed orders and allows us to keep track of who is printing what to our main printer. It allows us to transfer files between each other easily. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I do not like that it doesn't allow you to search for other users within your organization. I know that there are others who use the messaging app but it would be nice to be able to see them. The mobile app is slightly frustrating because it sends me alerts even when I don't want it to. So when my phone is on vibrate it is a constant vibration. It seems to take a while to turn it off. Review collected by and hosted on G2.com.

Recommendations to others considering Trillian:

It is a wonderful instant messaging app. It allows for file transfers, importing of photos and documents. It is a effective and pretty seamless application. I can not comment on the price because it was purchased through our organization but it is definitely more efficient than other messaging apps I have used before (AIM, Google Chat). Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

We are able to track printed orders for shipping, customer pickup and invoicing. It is so much easier to have a conversation with another sales rep over Trillian when you are on the phone, or even trying to complete an order. We are also able to help each other with challenging sales orders which is extremely helpful. Review collected by and hosted on G2.com.

Chris b.

Technical Support Specialist

Internet

Mid-Market (51-1000 emp.)

6/29/2018

"has many many strides over the years keeping pace with the industry "

4/5

What do you like best about Trillian?

cross-platform communication is top notch. ease of use is off the charts Review collected by and hosted on G2.com.

What do you dislike about Trillian?

too simple for higher level business use Review collected by and hosted on G2.com.

Katie L.

Senior Business Analyst

Mid-Market (51-1000 emp.)

10/28/2017

"Avid and experienced Trillian user. "

5/5

What do you like best about Trillian?

There are many reasons why I like using Trillian, but the fact that I can use the app on any device that connects to the internet is invaluable. Many times I will be working remote or away from my laptop, and I can use Trillian on my phone or my tablet. Additionally, conversations can be merged and carried over from one device to another. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Sometimes I have an issue with accessing Trillian while connected to the VPN through work. I don't know if this is a setting that can be changed or if this is due to our network versus an issue with Trillian. There are workarounds to this though, because if the Trillian is not working on my laptop that is connected to VPN, I can use the Trillian on my mobile device. Review collected by and hosted on G2.com.

Recommendations to others considering Trillian:

Mobile use defaults your Trillian user name to specify "Mobile" at the end of your user name, which is visible to your connections. If you want Mobile to be unspecified, you can modify this in the Settings. I would suggest new users to look through the Settings anyways, because there are many modifications that can be made to the default user set up. Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

All or any of the conversations can be archived and saved to a local location. It provides a great backup resource especially since we use Trillian at my job. If there are useful resources that were shared between Trillian conversations, these can be accessed from the History within the app or by looking up the archives. Review collected by and hosted on G2.com.