--- title: Trillian Reviews meta_title: 'Trillian Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 123 reviews by the users' company size, role or industry to find out how Trillian works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 123 scale: '5' date_modified: '2026-10-13' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications ---

Trillian Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Trillian to be exceptionally easy to use, making team communication seamless and efficient. (5 mentions)
Users value the reliable communication features of Trillian, which facilitate quick and easy messaging across various platforms. (4 mentions)
Users appreciate the exceptional security and privacy of Trillian, thanks to its effective encryption measures. (4 mentions)
Users find easy communication with Trillian, appreciating its quick messaging and team collaboration features. (3 mentions)
Users value the reliability of Trillian, enjoying consistent uptime and seamless performance across multiple platforms. (3 mentions)
Users find Trillian's limited features lackluster, outdated, and unsuitable for complex communication needs. (3 mentions)
Users find Trillian to be not user-friendly, with an outdated interface and confusing features that hinder usability. (3 mentions)
Users find the limited feature set of Trillian less suitable for complex communication needs. (2 mentions)
Users find the difficult setup of Trillian frustrating, making it hard to add contacts and navigate the interface. (1 mentions)
Users face integration issues with Trillian, experiencing frustrating delays that hinder effective use of the app. (1 mentions)

5 Pros or Advantages of Trillian

5 Cons or Disadvantages of Trillian

Trillian Reviews (123)

View 1 Video Reviews
Reviews

Trillian Reviews (123)

View 1 Video Reviews
4.4
123 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Karl D. S.
KS
Karl D. S.
President
Insurance
Small-Business (50 or fewer emp.)
"Mission Critical for my business"
5/5
What do you like best about Trillian?

Using Trillian for my business is a necessity. It allows interoffice communication and the fact that all conversations are archived helps us maintain our files. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I can't really think of anything to improve! Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Excellent tool for quick and easy communication!"
5/5
What do you like best about Trillian?

I like that I can make many groups, based on the projects, client, or staff level. it makes it easy to communicate to everyone, despite different work hours and locations. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I do not have any dislikes about Trillian! Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Perfect solution to our IM needs"
5/5
What do you like best about Trillian?

Very easy to setup and use. Straight forward user management. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

No automatic updates, have to stay on top of upgrades, but not difficult. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"Great In-House Communication Software"
4.5/5
What do you like best about Trillian?

Ease of use adding and managing users from a single business login. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Automatic copy of highlighted text feature. Cannot double/triple click like you can in any other software. Review collected by and hosted on G2.com.

Destiny L.
DL
Destiny L.
Admission Counselor
Mid-Market (51-1000 emp.)
"Professional Instant Messaging"
5/5
What do you like best about Trillian?

I love being able to trilian with anyone across my whole organization. I'm able to get quick answers without having to call. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

It doesn't let you remove people in groups - just one by one. My organization has over 700 people and I see EVERY one who's logged on everytime. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Awesome Small Office IM"
5/5
What do you like best about Trillian?

I like the ease of use and set up, and ability for my employees to have computer and smart phone access Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Please update emojis. Seems pretty dated and biggest complaint from my employees. Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Love it"
5/5
What do you like best about Trillian?

I have used Trillian for years. They have some fantastic features but currently, my favorite is the interoffice groups (ability to group users) Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I do not have any dislikes for the software. Review collected by and hosted on G2.com.

Dan H.
DH
Dan H.
Customer Retention Quality Supervisor
Small-Business (50 or fewer emp.)
"Good way to communicate at the office"
4/5
What do you like best about Trillian?

The free version has enough features to handle all of our needs. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

File transfers can be difficult. Also, it does crash every once in a while. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Great way to group chat with coworkers"
5/5
What do you like best about Trillian?

Very easy to see who is online or offline. Notifications come in clear. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

My initial log on was tricky. Said I wasn't online but I just had to exit and sign back in Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
AM
Verified User in Mechanical or Industrial Engineering
Mid-Market (51-1000 emp.)
"IT"
3/5
What do you like best about Trillian?

Easy to set up. Just works as it is supposed to. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Would like to configure password of user from admin account Review collected by and hosted on G2.com.