Trillian Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Trillian to be exceptionally easy to use, making team communication seamless and efficient. (5 mentions)

Users value the reliable communication features of Trillian, which facilitate quick and easy messaging across various platforms. (4 mentions)

Users appreciate the exceptional security and privacy of Trillian, thanks to its effective encryption measures. (4 mentions)

Users find easy communication with Trillian, appreciating its quick messaging and team collaboration features. (3 mentions)

Users value the reliability of Trillian, enjoying consistent uptime and seamless performance across multiple platforms. (3 mentions)

Users find Trillian's limited features lackluster, outdated, and unsuitable for complex communication needs. (3 mentions)

Users find Trillian to be not user-friendly, with an outdated interface and confusing features that hinder usability. (3 mentions)

Users find the limited feature set of Trillian less suitable for complex communication needs. (2 mentions)

Users find the difficult setup of Trillian frustrating, making it hard to add contacts and navigate the interface. (1 mentions)

Users face integration issues with Trillian, experiencing frustrating delays that hinder effective use of the app. (1 mentions)

5 Pros or Advantages of Trillian

1. Ease of Use

Users find Trillian to be exceptionally easy to use, making team communication seamless and efficient.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Messaging That Set the Standard"

What do you like about Trillian?

So easy to use. This was the first instant message app that I used at my office.

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you like about Trillian?

Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenience

2. Communication

Users value the reliable communication features of Trillian, which facilitate quick and easy messaging across various platforms.

See 4 mentions

See Related User Reviews

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you like about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone

3. Security

Users appreciate the exceptional security and privacy of Trillian, thanks to its effective encryption measures.

See 4 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you like about Trillian?

Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenience

Renee R.

Mid-Market (51-1000 emp.)

5.0/5

"Trillion Review 2025"

What do you like about Trillian?

I like best that this chat is user friendly and HIPAA compliant. It is able to be accessed from laptop, desktop, cell phone; both in office and away f

4. Easy Communication

Users find easy communication with Trillian, appreciating its quick messaging and team collaboration features.

See 3 mentions

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Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you like about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone

Kartik S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy-to-use instant messaging for business as well individuals."

What do you like about Trillian?

Trillian helps with instant messaging in healthcare, other businesses and individuals. Though we have taken up pro membership, there are free messagin

5. Reliability

Users value the reliability of Trillian, enjoying consistent uptime and seamless performance across multiple platforms.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Lightweight, efficient, and well-suited for fast-paced coordination"

What do you like about Trillian?

Trillian is a lightweight, reliable platform that runs smoothly even on lower-end devices. It’s regularly updated in ways that genuinely boost perform

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

5 Cons or Disadvantages of Trillian

1. Limited Features

Users find Trillian's limited features lackluster, outdated, and unsuitable for complex communication needs.

See 3 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs

2. Not User-Friendly

Users find Trillian to be not user-friendly, with an outdated interface and confusing features that hinder usability.

See 3 mentions

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Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

3. Missing Features

Users find the limited feature set of Trillian less suitable for complex communication needs.

See 2 mentions

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Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs

Sandra P.

Enterprise (> 1000 emp.)

5.0/5

"good"

What do you dislike about Trillian?

They should add more emojis to facilitate each expression we have.

4. Difficult Setup

Users find the difficult setup of Trillian frustrating, making it hard to add contacts and navigate the interface.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

5. Integration Issues

Users face integration issues with Trillian, experiencing frustrating delays that hinder effective use of the app.

See 1 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

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Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/28/2019

"Great IM System"

5/5

What do you like best about Trillian?

Easy to use system, easy to setup system. The solution works great and even our doctors love using it Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Have to resend invites multiple times if users don't sign into the system Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/11/2019

"Easy way to communicate quickly"

5/5

What do you like best about Trillian?

I like that it is a quick and efficient way to communicate during the workday. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I dislike that it is challenging to search for the name to add a contact. Review collected by and hosted on G2.com.

Matt E.

COO

Small-Business (50 or fewer emp.)

8/28/2019

"Excellent Chat Software"

4.5/5

What do you like best about Trillian?

Chat history, mobile functionality, ability to create groups and send files in chat. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Would like to have Skype integration, but I know they've tried Review collected by and hosted on G2.com.

Christina P.

Vice President

Small-Business (50 or fewer emp.)

8/28/2019

"Great office communication tool"

5/5

What do you like best about Trillian?

Easy chat interface, ease of use, unintrusive on desktop Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Once in a while shows you're away when you're in fact logged in/active Review collected by and hosted on G2.com.

shannon w.

Sales Director

Small-Business (50 or fewer emp.)

8/28/2019

"Easy to use and effective IM tool for our business"

4/5

What do you like best about Trillian?

It is easy to learn and use. I like the bells and whistles for seeing who is in, who is out, and group chats. I also like the chat history. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

As a work admin I would like to set the individuals statuses, etc. I can set it now; however, it can be changed by the user. I would like for people to personalize their information, but also override if necessary. Review collected by and hosted on G2.com.

Mike I.

Chief Operating Officer

Mid-Market (51-1000 emp.)

8/28/2019

"I have loved this product for nearly 20 years"

5/5

What do you like best about Trillian?

UI and Ease of Use. No bloat. Just straight up, easy to use collaboration tools. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I truly can't complain. My entire management team loves this product. Review collected by and hosted on G2.com.

Dennis K.

Consultant

Mid-Market (51-1000 emp.)

8/28/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Been using Trillian for years"

5/5

What do you like best about Trillian?

Reliabilty, Desktop app has been extremely stable and non invasive. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Installer does not install a common app shortcut for all users. Simple to setup just annoying. Review collected by and hosted on G2.com.

David S.

Principal Owner

Accounting

Small-Business (50 or fewer emp.)

2/15/2019

"Replacement for MSN, simple and easy to use"

5/5

What do you like best about Trillian?

- ability to have group conversations

- screen capture function which allows me to share whatever I am looking at with my colleagues

- replacement for MSN (for you oldies)

- able to have all the basic functions of an instant messaging tool, this includes video and voice call

- no annoying advertisements

- free! but do donate to the developers :)

- free of bloatware and viruses Review collected by and hosted on G2.com.

What do you dislike about Trillian?

- no shortcut for the screen capture function, this would be a nice feature

- no entertainment (games) like Yahoo IM. -> this reduces bloatware though Review collected by and hosted on G2.com.

Recommendations to others considering Trillian:

Trillian is definitely a software to look out for. It has the potential of taking over the old MSN/Yahoo instant messengers. The most important thing is that this software is free AND without any bloatware AND there are no advertisements! However, do support by donating to the software developer. A cup of coffee wouldn't hurt ;) Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

This is a simple software which helps us communicate quickly in the office, and even at home. The UI is extremely simple to use and is a substitute for Skype for us. Review collected by and hosted on G2.com.

Dan M.

SVP Marketing and Promotions

Small-Business (50 or fewer emp.)

8/28/2019

"Trillian very useful for our business"

5/5

What do you like best about Trillian?

The app always runs smooth, easy to operate and quick response. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

After getting others outside of our company to download and subscribe to Trillian, I've found it hard to locate them to add the correct username to my contacts. Review collected by and hosted on G2.com.