Trillian Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Trillian to be exceptionally easy to use, making team communication seamless and efficient. (5 mentions)

Users value the reliable communication features of Trillian, which facilitate quick and easy messaging across various platforms. (4 mentions)

Users appreciate the exceptional security and privacy of Trillian, thanks to its effective encryption measures. (4 mentions)

Users find easy communication with Trillian, appreciating its quick messaging and team collaboration features. (3 mentions)

Users value the reliability of Trillian, enjoying consistent uptime and seamless performance across multiple platforms. (3 mentions)

Users find Trillian's limited features lackluster, outdated, and unsuitable for complex communication needs. (3 mentions)

Users find Trillian to be not user-friendly, with an outdated interface and confusing features that hinder usability. (3 mentions)

Users find the limited feature set of Trillian less suitable for complex communication needs. (2 mentions)

Users find the difficult setup of Trillian frustrating, making it hard to add contacts and navigate the interface. (1 mentions)

Users face integration issues with Trillian, experiencing frustrating delays that hinder effective use of the app. (1 mentions)

5 Pros or Advantages of Trillian

1. Ease of Use

Users find Trillian to be exceptionally easy to use, making team communication seamless and efficient.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Messaging That Set the Standard"

What do you like about Trillian?

So easy to use. This was the first instant message app that I used at my office.

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you like about Trillian?

Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenience

2. Communication

Users value the reliable communication features of Trillian, which facilitate quick and easy messaging across various platforms.

See 4 mentions

See Related User Reviews

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you like about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone

3. Security

Users appreciate the exceptional security and privacy of Trillian, thanks to its effective encryption measures.

See 4 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you like about Trillian?

Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenience

Renee R.

Mid-Market (51-1000 emp.)

5.0/5

"Trillion Review 2025"

What do you like about Trillian?

I like best that this chat is user friendly and HIPAA compliant. It is able to be accessed from laptop, desktop, cell phone; both in office and away f

4. Easy Communication

Users find easy communication with Trillian, appreciating its quick messaging and team collaboration features.

See 3 mentions

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Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you like about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone

Kartik S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy-to-use instant messaging for business as well individuals."

What do you like about Trillian?

Trillian helps with instant messaging in healthcare, other businesses and individuals. Though we have taken up pro membership, there are free messagin

5. Reliability

Users value the reliability of Trillian, enjoying consistent uptime and seamless performance across multiple platforms.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Lightweight, efficient, and well-suited for fast-paced coordination"

What do you like about Trillian?

Trillian is a lightweight, reliable platform that runs smoothly even on lower-end devices. It’s regularly updated in ways that genuinely boost perform

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

5 Cons or Disadvantages of Trillian

1. Limited Features

Users find Trillian's limited features lackluster, outdated, and unsuitable for complex communication needs.

See 3 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs

2. Not User-Friendly

Users find Trillian to be not user-friendly, with an outdated interface and confusing features that hinder usability.

See 3 mentions

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Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

3. Missing Features

Users find the limited feature set of Trillian less suitable for complex communication needs.

See 2 mentions

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Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs

Sandra P.

Enterprise (> 1000 emp.)

5.0/5

"good"

What do you dislike about Trillian?

They should add more emojis to facilitate each expression we have.

4. Difficult Setup

Users find the difficult setup of Trillian frustrating, making it hard to add contacts and navigate the interface.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

5. Integration Issues

Users face integration issues with Trillian, experiencing frustrating delays that hinder effective use of the app.

See 1 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

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Ahmad T.

Operation officer

Small-Business (50 or fewer emp.)

10/26/2022

"Trillian: The Ultimate Business Instant Messaging Platform"

5/5

What do you like best about Trillian?

TRILLIAN IS SECURE AND INSTANTLY FREE TO USE AND BEST OPTION FOR BUSINESSES PURPOSE Review collected by and hosted on G2.com.

What do you dislike about Trillian?

EVERYTHING I FOUND WAS GREAT THERE IS NOTHING TO BE DISLIKE Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

11/9/2022

"Must Have"

5/5

What do you like best about Trillian?

ease of use, quick, automatic startup, mobile friendly Review collected by and hosted on G2.com.

What do you dislike about Trillian?

there is nothing i dislike about trillian. Maybe have apple imessaging connecting but that won't happen Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

12/13/2022

"New to Trillian"

3.5/5

What do you like best about Trillian?

The ability to buzz and make messages urgent is useful. Gifs, tagging people, history is able to be searched, Review collected by and hosted on G2.com.

What do you dislike about Trillian?

The colored emojis have to manually typed in; colored emojis are unavailable for status messages, Review collected by and hosted on G2.com.

Corey P.

Mid-Market (51-1000 emp.)

6/29/2022

"Great solution for company communication and file sharing platform"

5/5

What do you like best about Trillian?

The ability to manage multiple messaging platforms in one solution across mobile and desktop devices and administer your entire company with the admin portal. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

No major complaints that would discourage me from recommending trillian as a solution. Review collected by and hosted on G2.com.

Terry R.

President

Small-Business (50 or fewer emp.)

11/24/2021

"A great alternative to WhatsApp and Microsoft Teams"

5/5

What do you like best about Trillian?

I have used Trillian for a while and like the way I can have it on multiple devices with the option to receive, send, and sync between all of them. I can even read and respond to messages on my Apple Watch while I am out. I use it within the office to communicate with some of our at-home staff, and we find that the notifications for the messages show up and alert without being obstructive. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

The recent price hike would be the biggest dislike and the moment even though I understand why they did it. Other items would be photos come though one by one and not a group. Same with sending photos, you have to do them one at a time. Review collected by and hosted on G2.com.

Recommendations to others considering Trillian:

I have used Trillian for years as a replacement for AOL instant messenger before using it in my business and can say that it has passed the test of time. The program and service are better now as improvements keep getting made. If you are looking for an alternative to WhatsApp or Teams that is simple for communication, this is it. Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

I use Trillian here to communicate with my team while they are working outside of the office. It helps us to keep communication flowing privately without calling each other all the time. While we are on-site with clients, it's not always convenient to take a call to answer a small question. With Trillian, we message it. Review collected by and hosted on G2.com.

Verified User in Research

Small-Business (50 or fewer emp.)

12/16/2022

"VERY EFFECTIVE"

5/5

What do you like best about Trillian?

Immediate messaging, able to see who is on/offline/away/app Review collected by and hosted on G2.com.

What do you dislike about Trillian?

There's nothing that I don't like about it Review collected by and hosted on G2.com.

Lauren T.

Legal Transcriptionist

Small-Business (50 or fewer emp.)

10/19/2019

"Wonderful communication tool for remote teams."

4/5

What do you like best about Trillian?

Trillian is helpful because it automatically saves the conversations that you have with your teammates. Sometimes when we are chatting about an assignment, close the window quickly when the conversation is over. Trillian saves a copy of your conversation locally, so I am able to go back and double-check what we had chatted about even if I am offline. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

If you have the notifications set up to notify you when a teammate changes status, they can sometimes get in the way of other actions that you maybe doing. It can be distracting. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

7/22/2022

"Software that cares about its users"

4.5/5

What do you like best about Trillian?

No need for 3rd party accounts, simple slick interface Review collected by and hosted on G2.com.

What do you dislike about Trillian?

inability to paste image URLs into the windows desktop client without it loading the image for a message. Sometimes I want the URL itself to be visible. Review collected by and hosted on G2.com.