Trillian Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Trillian to be exceptionally easy to use, making team communication seamless and efficient. (5 mentions)

Users value the reliable communication features of Trillian, which facilitate quick and easy messaging across various platforms. (4 mentions)

Users appreciate the exceptional security and privacy of Trillian, thanks to its effective encryption measures. (4 mentions)

Users find easy communication with Trillian, appreciating its quick messaging and team collaboration features. (3 mentions)

Users value the reliability of Trillian, enjoying consistent uptime and seamless performance across multiple platforms. (3 mentions)

Users find Trillian's limited features lackluster, outdated, and unsuitable for complex communication needs. (3 mentions)

Users find Trillian to be not user-friendly, with an outdated interface and confusing features that hinder usability. (3 mentions)

Users find the limited feature set of Trillian less suitable for complex communication needs. (2 mentions)

Users find the difficult setup of Trillian frustrating, making it hard to add contacts and navigate the interface. (1 mentions)

Users face integration issues with Trillian, experiencing frustrating delays that hinder effective use of the app. (1 mentions)

5 Pros or Advantages of Trillian

1. Ease of Use

Users find Trillian to be exceptionally easy to use, making team communication seamless and efficient.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Messaging That Set the Standard"

What do you like about Trillian?

So easy to use. This was the first instant message app that I used at my office.

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you like about Trillian?

Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenience

2. Communication

Users value the reliable communication features of Trillian, which facilitate quick and easy messaging across various platforms.

See 4 mentions

See Related User Reviews

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you like about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone

3. Security

Users appreciate the exceptional security and privacy of Trillian, thanks to its effective encryption measures.

See 4 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you like about Trillian?

Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenience

Renee R.

Mid-Market (51-1000 emp.)

5.0/5

"Trillion Review 2025"

What do you like about Trillian?

I like best that this chat is user friendly and HIPAA compliant. It is able to be accessed from laptop, desktop, cell phone; both in office and away f

4. Easy Communication

Users find easy communication with Trillian, appreciating its quick messaging and team collaboration features.

See 3 mentions

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Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you like about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone

Kartik S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy-to-use instant messaging for business as well individuals."

What do you like about Trillian?

Trillian helps with instant messaging in healthcare, other businesses and individuals. Though we have taken up pro membership, there are free messagin

5. Reliability

Users value the reliability of Trillian, enjoying consistent uptime and seamless performance across multiple platforms.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Lightweight, efficient, and well-suited for fast-paced coordination"

What do you like about Trillian?

Trillian is a lightweight, reliable platform that runs smoothly even on lower-end devices. It’s regularly updated in ways that genuinely boost perform

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you like about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution

5 Cons or Disadvantages of Trillian

1. Limited Features

Users find Trillian's limited features lackluster, outdated, and unsuitable for complex communication needs.

See 3 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs

2. Not User-Friendly

Users find Trillian to be not user-friendly, with an outdated interface and confusing features that hinder usability.

See 3 mentions

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Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

3. Missing Features

Users find the limited feature set of Trillian less suitable for complex communication needs.

See 2 mentions

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Frankin J.

Small-Business (50 or fewer emp.)

4.0/5

"Offering a range of features to enhance team communication and collaboration"

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs

Sandra P.

Enterprise (> 1000 emp.)

5.0/5

"good"

What do you dislike about Trillian?

They should add more emojis to facilitate each expression we have.

4. Difficult Setup

Users find the difficult setup of Trillian frustrating, making it hard to add contacts and navigate the interface.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

3.0/5

"Serves it's primary purpose fairly well."

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it ch

5. Integration Issues

Users face integration issues with Trillian, experiencing frustrating delays that hinder effective use of the app.

See 1 mentions

See Related User Reviews

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI"

What do you dislike about Trillian?

Trillian has failed to polish its interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian h

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Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

1/9/2025

"Serves it's primary purpose fairly well."

3/5

What do you like best about Trillian?

It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone when I am in transit. Overall all it's just ok. It's very basic. Zero bells and whistles, but it provides a way to communicate that is quicker than email. In that regard it meets expectations. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it challenging to try and add people to my contacts. And being able to simply acknowledge someone's message with an emoji instead of necessitating a full reply would also be preferable. Overall all it's ok. It's very basic. Zero bells and whistles, but it provides a way to communicate that is quicker than email. In that regard it meets expectations. Review collected by and hosted on G2.com.

Frankin J.

Fisherman

Small-Business (50 or fewer emp.)

4/9/2025

"Offering a range of features to enhance team communication and collaboration"

4/5

What do you like best about Trillian?

The platform’s solid secure and reliable performance provides users with a trustworthy communication solution Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs Review collected by and hosted on G2.com.

nikita s.

Sr. Manager

Computer Software

Enterprise (> 1000 emp.)

2/28/2024

"Our go to instant messaging app"

5/5

What do you like best about Trillian?

What we love about trillian is it's availability on multiple platforms including Windows, macOS, Linux, iOS, and Android. This allows us to access our accounts across various devices seamlessly. Our chat histories are always synced no matter what platform we access it from and that's some mind blowing consistency. Also we can have personalised themes and chat backgrounds which helps with personal customization, some extra points for that. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

None so far. I'm happy with features available in trillian. Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

For us, it addresses the challenge of managing multiple messaging accounts across different platforms and chat networks by providing a centralized solution. Prior to services like Trillian, we had to juggle multiple messaging applications to stay connected with contacts who used various platforms such as AIM, ICQ, Yahoo Messenger, and more. This fragmented approach was inconvenient, time-consuming, and overwhelming for us. So to streamline our communication channels we switched to trillian. Review collected by and hosted on G2.com.

Kartik S.

Audit Manager

Financial Services

Mid-Market (51-1000 emp.)

2/12/2024

"Easy-to-use instant messaging for business as well individuals."

5/5

What do you like best about Trillian?

Trillian helps with instant messaging in healthcare, other businesses and individuals. Though we have taken up pro membership, there are free messaging services too provided by them. They have an amazing option for private chats as well as creating channels for our team. Works great when you have to work with your team. Adding contacts is pretty easy as well. Overall an easy going tool helping connect people well. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

None. It's a simple app, no fuss. Have been using for quite some while smoothly now. Review collected by and hosted on G2.com.

Andrew H.

Principal & Chief Compliance Officer

Small-Business (50 or fewer emp.)

1/18/2024

"Trillian is an excellent instant messaging platform."

5/5

What do you like best about Trillian?

Their team is very responsive to any request that I have for them. The layout is easy to maneuver, which helps with some of our less technical employees. Very simple to install on computers. We use it daily in the office. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

The ability to download the archive. But they said there is an update coming to allow administrators to do this. Review collected by and hosted on G2.com.

Mickey A.

Small-Business (50 or fewer emp.)

4/2/2024

"Trillian: A great way to stay in touch with all Staff."

5/5

What do you like best about Trillian?

Most helpful with keeping in touch with all staff members within several work properties. Their app is also very easy to use, and invaluable in keeping in touch while away from work. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I don't find anything to dislike about Trillian. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/15/2023

"Unified Communication Platform"

4/5

What do you like best about Trillian?

Back in the days when push messaging didn't exist, Trillian was the platform that best served my needs, and the fact that I can link my Facebook and Gmail is a plus because it also saves on the mobile device storage. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

The paid version is a bit expensive compared to competitors, and the fact that my contacts don't use the app also disadvantages it because I end up using it for my mail and social media accounts. Review collected by and hosted on G2.com.

What problems is Trillian solving and how is that benefiting you?

Secure business communication and guarantee that the users will get the communication since I can send messages to offline users. The ability to have my message history saved and available at all times is helpful in the business world because you'll never know when you might need an audit trail. Review collected by and hosted on G2.com.

Sandra P.

Enterprise (> 1000 emp.)

10/16/2023

"good"

5/5

What do you like best about Trillian?

I like that it is very fast and efficient to communicate from one person to another. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

They should add more emojis to facilitate each expression we have. Review collected by and hosted on G2.com.

Verified User in Consulting

Mid-Market (51-1000 emp.)

10/20/2023

"Laggy and more"

1.5/5

What do you like best about Trillian?

It can be a private place for co-workers to communicate Review collected by and hosted on G2.com.

What do you dislike about Trillian?

App on cell is laggy, can rarely post messages in it, takes forever to load messages on cell, and can't delete your messages Review collected by and hosted on G2.com.