--- title: Trillian Reviews meta_title: 'Trillian Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 123 reviews by the users' company size, role or industry to find out how Trillian works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 123 scale: '5' date_modified: '2026-10-13' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications ---

Trillian Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Trillian to be exceptionally easy to use, making team communication seamless and efficient. (5 mentions)
Users value the reliable communication features of Trillian, which facilitate quick and easy messaging across various platforms. (4 mentions)
Users appreciate the exceptional security and privacy of Trillian, thanks to its effective encryption measures. (4 mentions)
Users find easy communication with Trillian, appreciating its quick messaging and team collaboration features. (3 mentions)
Users value the reliability of Trillian, enjoying consistent uptime and seamless performance across multiple platforms. (3 mentions)
Users find Trillian's limited features lackluster, outdated, and unsuitable for complex communication needs. (3 mentions)
Users find Trillian to be not user-friendly, with an outdated interface and confusing features that hinder usability. (3 mentions)
Users find the limited feature set of Trillian less suitable for complex communication needs. (2 mentions)
Users find the difficult setup of Trillian frustrating, making it hard to add contacts and navigate the interface. (1 mentions)
Users face integration issues with Trillian, experiencing frustrating delays that hinder effective use of the app. (1 mentions)

5 Pros or Advantages of Trillian

5 Cons or Disadvantages of Trillian

Trillian Reviews (123)

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Reviews

Trillian Reviews (123)

View 1 Video Reviews
4.4
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Verified User in Computer Hardware
UC
Verified User in Computer Hardware
Small-Business (50 or fewer emp.)
"Trillian Review"
3.5/5
What do you like best about Trillian?

It's a simple chatroom. I like all the emojis. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I don't really like the app version of it that pops up on my screen. It's clunky and annoying. So I use it on the Internet. Review collected by and hosted on G2.com.

Verified User in Design
UD
Verified User in Design
Mid-Market (51-1000 emp.)
"Trillian"
3/5
What do you like best about Trillian?

Trillian is easy to use most of the time. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

The Group Chats section gets a little messy and file sharing is wanky. Review collected by and hosted on G2.com.

Diane Kennedy W.
DW
Diane Kennedy W.
Medical Editor and Transcriptionist
Small-Business (50 or fewer emp.)
"Not bad for IM"
5/5
What do you like best about Trillian?

Ease of use. Can stay in touch with this via IM for remote use. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I cannot say that I dislike anything. This is an easy to use IM program! Review collected by and hosted on G2.com.

AR
Anatoly R.
Owner
Small-Business (50 or fewer emp.)
"Trillian old/new ways to stay in touch with team and friend."
5/5
What do you like best about Trillian?

Fast and lightweight crossbrowsing messenger. That allow you to connect with team or friends from any device or location without loosing your chat history. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

My trillian clients for Mac os and for Windows not updated long time ago. As I know Trillian switched to subscription membership, and not pay attention for users who paid for license time ago. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Basic chat software"
5/5
What do you like best about Trillian?

I like that you can connect other messenger programs into trillan, like Facebook, so I can chat with people without being on my phone. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I don't dislike anything, but it's just a basic chat software. Review collected by and hosted on G2.com.

Matt F.
MF
Matt F.
President
Small-Business (50 or fewer emp.)
"Great private messaging platform"
5/5
What do you like best about Trillian?

We started using Trillian's private messaging platform earlier this year at our company and it has worked great. The best feature is the ability to use the desktop client and mobile phone client at the same time and move from one platform to the other without losing the conversations you are having. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Audio settings are spread out across a few different settings screens, and I still haven't figured out how to turn off only the "LOL" laughing sound. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Good Free IM Service"
4/5
What do you like best about Trillian?

I liked that you could move seamlessly to the app without missing anything file transfer is very useful, and the interface is simple and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

I wish it was easier to integrate into browsers - chrome, ie, etc. The setting can be annoying to fine tune. Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Verified User in Market Research
Small-Business (50 or fewer emp.)
"Trillian is a great chat client that always works"
5/5
What do you like best about Trillian?

I have never had an issue with Trillian. It just works. Easy to setup, and easy to use. It has really helped our business while we transition our chat platform. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Trillian does fall short with features that companies like Slack provides. The main thing they have going for them is the ability to use older chat services with their client. Review collected by and hosted on G2.com.

Anthony G.
AG
Anthony G.
Productivity Assistant
Executive Office
Mid-Market (51-1000 emp.)
"The thing with Trillian!"
4/5
What do you like best about Trillian?

It's pretty fast and easy to use. I like the fact that it never gets frozen or slows down my PC at work. I like the fact that I can add different people on my team as well as the fact that I can sync it with 3rd party apps like Skype and GTalk which sometimes freeze and then you have to shut them down and restart them. I like that I can take a quick screen shot. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

Transferring files is a bit issue because the only thing you can really do is send screen shots. I would like to be able to send excel files and word documents. The user interface is a bit complicated to use as well. too much clutter and the options to change the settings on volume, icon notification, emojis need to be presented in a different way when clicking the pop up for that part. The web chat option needs to get changed as well there is a lot of the design that can be redone. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Get's the job done."
5/5
What do you like best about Trillian?

Simple installation, reliable service. Omits unnecessary (for our application) bells and whistles offered by some IM programs.Great price for this service. Review collected by and hosted on G2.com.

What do you dislike about Trillian?

No dislikes to date. Originally the group chat feature did not display the status of those included; however, that has been changed. Review collected by and hosted on G2.com.