--- title: Smartpoint Reviews meta_title: 'Smartpoint Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how Smartpoint works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 221 scale: '5' date_modified: '2026-11-13' parent_category: name: Travel Arrangement url: https://www.g2.com/categories/travel-arrangement ---

Smartpoint Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Smartpoint Reviews (221)

Reviews

Smartpoint Reviews (221)

4.6
221 reviews

What do users say?

Generated using AI from real user reviews
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Hashim A.
HA
Hashim A.
"User-Friendly but Needs Speed Improvements"
4.5/5
What do you like best about Smartpoint?

I use Travelport+ for ticket issuance and find it offers easy booking. I also find it to be user-friendly, which is something I really appreciate. The initial setup was good, making it straightforward to get started. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

I feel like Travelport+ could offer more options and the site is a little bit slow. Review collected by and hosted on G2.com.

Response from Jessica Feitosa of Travelport+

We're happy to hear that you find Travelport+ user-friendly and enjoy the easy booking process. We understand your feedback about the speed and options, and we are committed to making improvements to provide a more efficient and comprehensive platform for our users.

Jerry's C.
JC
Jerry's C.
RETAIL OPERATIONS
Mid-Market (51-1000 emp.)
Originally submitted 4/23/2025
"I am using this GDS platform since 2009 almost 16 years."
5/5
What do you like best about Smartpoint?

Most Convenient and user friendly GDS software. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Getting the citywise helpline number is the main issue i am facing the main problem. Review collected by and hosted on G2.com.

Response from Jessica Feitosa of Travelport+

We're glad to hear that you find Travelport+ convenient and user-friendly. We apologize for the inconvenience in finding citywise helpline numbers. We will work on making this information more easily accessible for you. Thank you for your feedback.

Rigin V.
RV
Rigin V.
Manager B2B Operations UAE
Mid-Market (51-1000 emp.)
"User-Friendly, Advanced Auto Reissue System"
5/5
What do you like best about Smartpoint?

USER FRIENDLY AND ADVANCED AUTO REISSUE SYSTEM Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

NOT GETTING ACCURATE INVENTORY FOR CHINEESE CARRIERS Review collected by and hosted on G2.com.

Samsudheen A.
SA
Samsudheen A.
"Streamlines Travel Bookings, Needs Better Automation"
4/5
What do you like best about Smartpoint?

I find Travelport+ easy to access, which makes tasks like ticket issuance straightforward. The initial setup was good, and I like how it allows for itinerary creations and offers the best fare options. It also supports multiple booking creations. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

I need improved automatic exchange tools. Review collected by and hosted on G2.com.

SHAMEEL T.
ST
SHAMEEL T.
Travel Sales Consultant
Small-Business (50 or fewer emp.)
"easy to use"
5/5
What do you like best about Smartpoint?

travelport very easy to use and rapid price is also good Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

no dislike about travelport and customer support good Review collected by and hosted on G2.com.

JAVAD V.
JV
JAVAD V.
SENIOR TRAVEL CONSULTANT
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Travelport + review"
5/5
What do you like best about Smartpoint?

this is very user friendly portal that i can easily get the result and price comparison with traditional fares. Additionally the best part is its seamless integration of travel product from traditional fares to NDC, easy to use platform that boosts user efficiency. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

mostly I have faced some difficulty in description of fare rules. Some fare rule are shown without description. Review collected by and hosted on G2.com.

MN
MUHAMMAD N.
"Travelport+: Effortless Ticketing and Travel Management"
5/5
What do you like best about Smartpoint?

I like that Travelport+ is easy to use, especially when handling tickets and cancellations, and that it's travel-friendly. The initial setup was very easy, which made getting started a breeze. I'm so satisfied with it that I'd rate it a 10 in terms of recommending it to friends and colleagues. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

NOTHING Review collected by and hosted on G2.com.

Response from Jessica Feitosa of Travelport+

We're delighted to hear that you are satisfied with Travelport+ and find it easy to use for ticketing and cancellations. Thank you for the 10/10 recommendation and for choosing Travelport+ for your travel management needs.

shanoob s.
SS
shanoob s.
sales supervisor
Small-Business (50 or fewer emp.)
Originally submitted 10/8/2025
"Efficiency at Its Best – Travelport Delivers"
5/5
What do you like best about Smartpoint?

Travelport+ consolidates multiple systems into a single, cloud-based platform, making it easier to manage content, workflows, and bookings in one place. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

hile Travelport+ has modernized, it can still be intimidating for new agents, especially those unfamiliar with GDS systems. Training is required to become proficient Review collected by and hosted on G2.com.

Hiba Ansari I.
HI
Hiba Ansari I.
Subject Matter Expert
Small-Business (50 or fewer emp.)
"Travel port"
3.5/5
What do you like best about Smartpoint?

Old version of Galileo was best but still new version of Travel port is easy to use for new staff who using for first time. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Most of time fare rules of certain airline like SV is not available.

Frequently we are unable to get vendor locator of XY after blocking PNR.

Most of the ancillary service is not available which can be added.

Once ancillary is added and if we remove it so still DAS is reflecting in PNR for which in some airline passenger fasces error at time of checking with reason payment is pending. Review collected by and hosted on G2.com.

Khaled A.
KA
Khaled A.
"Effortless Travel Management with Travelport+"
4.5/5
What do you like best about Smartpoint?

I appreciate how Travelport+ helped with management by making it easier and faster. I really like the ease of use, and the initial setup was just a few minutes of work, which was quite convenient for me. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

I think having a dark mode could be nice. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

Average Discount

15%

Smartpoint Features
Autonomous Task Execution
Cross-system Integration
Adaptive Learning