--- title: Smartpoint Reviews meta_title: 'Smartpoint Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how Smartpoint works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 221 scale: '5' date_modified: '2026-11-13' parent_category: name: Travel Arrangement url: https://www.g2.com/categories/travel-arrangement ---

Smartpoint Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Smartpoint Reviews (221)

Reviews

Smartpoint Reviews (221)

4.6
221 reviews

What do users say?

Generated using AI from real user reviews
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Shamim A.
SA
Shamim A.
TRAVEL CONSULTANT
Mid-Market (51-1000 emp.)
Originally submitted 2/7/2026
"BOOKS AIRLINE AND HOTEL RESERVATION VERY EASY FORMAT"
5/5
What do you like best about Smartpoint?

we can issue the airline ticket and hotel reservation very easy and simple format. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

There is no other problem that is better and easier. Review collected by and hosted on G2.com.

Response from Jessica Feitosa of Travelport+

We appreciate your feedback and are pleased to know that Travelport+ is meeting your expectations for issuing airline tickets and hotel reservations in a convenient format.

Muhammed R.
MR
Muhammed R.
Reservations Agent for Corporates
"Effortless Flight Booking with Travelport+"
4/5
What do you like best about Smartpoint?

I find the easy-to-use interface of Travelport+ really saves me time and makes work feel relaxed. The implementation of NDC helps in choosing the right fare types easily according to passenger needs, and ancillary selections are easier. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

I think it would be better if Travelport+ was web based rather than app based. Review collected by and hosted on G2.com.

GF
Graziela F.
Operacional
Small-Business (50 or fewer emp.)
"Intuitive interface and integration facilitate ticket issuance on Travelport+"
5/5
What do you like best about Smartpoint?

What I like most about Travelport+ is the intuitive interface and the speed in searching and issuing tickets. The platform also offers integration with multiple suppliers, which greatly facilitates the comparison of rates and options for customers. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

The content is not yet 100% complete compared to other direct channels of the airlines, especially regarding NDC. Having more content parity would be very positive. Review collected by and hosted on G2.com.

Abdulrasheed M.
AM
Abdulrasheed M.
Corporate Sales Manager
Mid-Market (51-1000 emp.)
"Travelport Is Simple, Easy to Work With, and Adapts Quickly to Changes"
4/5
What do you like best about Smartpoint?

Travelport is simple and easy to work with, and it’s easy to adapt to changes. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

A product like Amadeus RTS has NDC automation errors, especially with split and involuntary changes, and it is unable to retain the PNR. Review collected by and hosted on G2.com.

ZS
ZAKIR S.
Travel Consultant
Small-Business (50 or fewer emp.)
"Flaw with the Travelport........."
2.5/5
What do you like best about Smartpoint?

1.Honestly its a user friendly for single passnger booking.

2.Compare to GDS system easy for date change and refund services.

3.Easy to book a ticket everything is in details.

4.You can filter anything, lots of options in details. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

1.While creating a booking getting error.

2.Diffcult to catch last seat from availability.

3.Creating multiple passenger bookings is slower with NDC compared to GDS.

4.Honestly if passenger in front of you he can see everything. BUT in GDS Difficult to understand for the passenger.

5.Need proper help desk for any issues 24*7. Review collected by and hosted on G2.com.

Saheer K.
SK
Saheer K.
Sales head
Mid-Market (51-1000 emp.)
Originally submitted 10/10/2025
"1G is very user friendly"
5/5
What do you like best about Smartpoint?

Very convenient for reissue via rapid reprice Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Some time we are not getting accurate inventries on amedues airlines related carriers such as china southern and saudi airline Review collected by and hosted on G2.com.

Nikhil Nair A.
NA
Nikhil Nair A.
Sr Reservation staff
Small-Business (50 or fewer emp.)
Originally submitted 1/31/2026
"Easy Communication Made Simple"
4.5/5
What do you like best about Smartpoint?

Easy to communicate and connect fast to the agent Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Sometimes it gets slow but can be adjusted as fast as we can Review collected by and hosted on G2.com.

Nishana A.
NA
Nishana A.
Executive Reservation
Mid-Market (51-1000 emp.)
"User-Friendly System with Accurate Fares"
5/5
What do you like best about Smartpoint?

User Friendly system, accurate fares comparing with other GDS Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Sometimes, china southern getting a inappropriate fares on 1G Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Some Logical Features, but Too Hard to Learn at My Age"
2/5
What do you like best about Smartpoint?

Occasional functions are logical, otherwise not so much Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Having to learn a whole new system at my age Review collected by and hosted on G2.com.

Muhammed F.
MF
Muhammed F.
Sr. Manager - B2B Online Operations (GCC)
Mid-Market (51-1000 emp.)
"User-Friendly System with Rapid Reprice That Avoids ADMs"
5/5
What do you like best about Smartpoint?

User Friendly system and Most using Rapid reprice (Avoid ADMs) Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Some times, we are not getting accurate inventory on China southern Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

Average Discount

15%

Smartpoint Features
Autonomous Task Execution
Cross-system Integration
Adaptive Learning