Smartpoint Reviews & Product Details

Known for a user-friendly interface that allows for quick adoption and a smooth, efficient implementation process. Review collected by and hosted on G2.com.

While not solely specific to Travelport+, users note potential, albeit rare, for dual-PNR issues when booking across different GDS hosts Review collected by and hosted on G2.com.

Our account manager, Brenda Ng, made the system very easy to implement and is always available to help with any small issues that come up. Ongoing support through the ticketing system also makes it simple to raise and resolve issues, which has been a real breeze. Review collected by and hosted on G2.com.

Like most GDS systems, you need to use it regularly for long enough to really master the workflow. Review collected by and hosted on G2.com.

automated exchange and refund, NDC, traditional, and low-cost carrier content, allowing to find, compare, and book all options in one place. Review collected by and hosted on G2.com.

no dislike about Travelport as of now, we are getting good support from the customer care also. Review collected by and hosted on G2.com.

"User-Friendly Platform with Smart Automation and Reliable NDC Access"

"Travelport+ Simplifies Workflows with NDC and Auto Reissue Features"

"Streamlined Experience with Direct NDC, Smart Automation, and Easy Reissues"

"Efficient and Easy: Travelport+ Makes Travel Management Smoother"

"Great for Agents: User-Friendly with Powerful NDC Tools and Automation" Review collected by and hosted on G2.com.

No auto refund

Issues with partial reissues

Itineraries remain active even after segment use, blocking auto reissue Review collected by and hosted on G2.com.

I find the automated reschedule option very helpful because it saves time. It ensures we don't waste more time, which adds a lot of value. Overall, it's working good as of now. Review collected by and hosted on G2.com.

There’s nothing I dislike about the Travelport GDS software. Review collected by and hosted on G2.com.

What I like best about Travelport+ is its user-friendly interface and the way it streamlines booking, ticketing, and modifications. It saves a lot of time and helps provide faster service to clients. Review collected by and hosted on G2.com.

What I dislike about Travelport+ is that sometimes the system can be a bit slow when processing large bookings or fare searches, especially during peak hours. However, overall it’s still very efficient and reliable. Review collected by and hosted on G2.com.

What I value most about Travelport+ is its intuitive and streamlined design.

The platform makes even complex booking processes much simpler and brings a wide variety of content together in a single location, which really helps save time and boost efficiency. Additionally, the modern interface and quicker response times contribute to a much smoother experience in daily tasks.

Below entires are very useful

FSMCT10OCT ( BEST BUY)

MAPPING

AUTOMATED EXCHANGE Review collected by and hosted on G2.com.

While Travelport+ has made progress in several areas,

I still experience occasional system slowdowns, and some features seem less responsive, especially during peak usage periods. Additionally, certain workflows, such as modifying complex itineraries, can feel cumbersome and involve too many steps. It would also be beneficial to have more customization options and faster access to specific fare details. Review collected by and hosted on G2.com.

Travelport’s Automated Exchanges are extremely helpful because they save time, reduce errors, and make complex reissues much easier. The system automatically calculates fare differences and penalties, giving a clear and accurate result within seconds Review collected by and hosted on G2.com.

Some airlines or fare types are not supported, so agents still need to do manual exchanges.

This breaks the workflow and wastes time. Review collected by and hosted on G2.com.

Travelport is known for aggregating travel content across airlines, hotels, car rentals, and more, which makes it incredibly valuable for travel agencies and corporate travel managers. It provides access to both traditional (GDS) and modern (NDC) content in a unified interface

Modernized Retailing Focus

Their "Travelport+ platform" emphasizes modern retailing, with a big focus on:

Personalized offers

Branded fares

Rich content and merchandising

This makes it easier for travel sellers to upsell and for travelers to see better, more relevant options.

Travelport offers robust APIs and supports integration through platforms like Travelport Developer Hub. For tech teams, this flexibility is crucial for building modern travel apps or embedding travel booking capabilities into existing systems. Review collected by and hosted on G2.com.

Limited or inconsistent NDC content: While Travelport+ supports NDC (New Distribution Capability), the content available varies by airline, and some users feel that it’s not yet comprehensive.

Not all features are parity with traditional GDS content, which causes frustration for agents needing full functionality

Inconsistent support: Some users feel Travelport’s support isn't always responsive or well-coordinated during critical issues.

Change communication: Rapid changes in features or interface updates can catch users off-guard without sufficient notice or documentation Review collected by and hosted on G2.com.

When I began my career, I started out using Galileo. My seniors used to say that if you learn Galileo first, you’ll be able to handle any system. I find Travelport to be very user-friendly. The process for handling reissues is straightforward, and you can easily understand the reasoning behind every reissue or refund.

Compared to OTHER GDS , Ability to work in multiple windows in one frame . which is very useful to compare . Review collected by and hosted on G2.com.

One issue I've noticed is that updates, especially regarding fare rules, can be slower at times. While Sabre can be accessed through a web-based platform, Travelport requires the use of an application. This becomes problematic when the internet connection is slow, as it causes the ticketing process to become sluggish. Review collected by and hosted on G2.com.