Smartpoint Reviews & Product Details

I appreciate that Travelport+ is constantly trying to improve its technology, making processes easier and moving away from traditional methods. I like their products that help get the best fares and notifications, which enable us to provide better customer service by offering our customers price drop assurance. The support team has always been there for us despite challenges, which I find reassuring. Review collected by and hosted on G2.com.

As they are trying to improve, a few aspects of the existing features or hybrid options are unknown. Hotels are still not where they're supposed to be on distribution, and cruise options are still missing. Review collected by and hosted on G2.com.

THIS IS ONE OF THE BEST APPLICATIONS FOR BOOKING AIRLINE TICKET WORLD WIDE Review collected by and hosted on G2.com.

SOME OF THE NUMEROUS AIRLINES ARE MISSING Review collected by and hosted on G2.com.

Travelport+ is easy to use and helps us complete bookings faster. The availability of multiple airlines, makes fare comparison simple. It supports our daily ticketing, reissues, and cancellations smoothly Review collected by and hosted on G2.com.

Auto refund is not available, so refunds must be processed manually. This increases turnaround time and requires additional follow-up, especially during high-volume periods. Review collected by and hosted on G2.com.

Travelport+ offers a user-friendly interface that makes booking easy. Implementation is straightforward reducing setup time. Customer support is helpful and responsive. It’s frequently used by many agencies due to its rich features and smooth integration with other systems. Review collected by and hosted on G2.com.

Facing issue with performance speed of ticket copy generation Review collected by and hosted on G2.com.

Users consistently highlight the user-friendly, modern interface of Smartpoint, which significantly increases speed and efficiency in searching and booking travel. The platform is highly praised for consolidating NDC, low-cost carriers, and traditional content into one, making complex bookings easier and faster Review collected by and hosted on G2.com.

escriptions of fare rules can be vague or missing, causing confusion and slowing down the booking process. Review collected by and hosted on G2.com.

I find Travelport+ to be high-level performing, especially in terms of ticketing activities like fare calculation, fare combination, and hotel arrangements. I appreciate the very helpful people at the call center who assist with any issues at any time. I particularly like the FS entry; it's highly important, and it's the entry I use the most. Travelport+ allows me to use it freely, which is why I switched from Amadeus. The initial setup is very useful, and I feel confident suggesting it 99% of the time to others. Review collected by and hosted on G2.com.

its very help full product Review collected by and hosted on G2.com.

The system functions efficiently, providing a seamless experience for issuing or modifying tickets. I found the entire process to be smooth and easy to navigate. Review collected by and hosted on G2.com.

Sometimes, the printer shuts down on its own, which can be a bit inconvenient. Aside from that issue, I have no complaints about Travel Port. Review collected by and hosted on G2.com.

I appreciate how Travelport combines advanced technology with a deep understanding of the travel industry. What I like most is the company’s focus on innovation—especially in simplifying travel retailing and improving the booking experience for both agencies and customers. Travelport’s ability to connect airlines, travel agents, and partners through a modern, efficient platform is impressive. I also value the company’s culture of collaboration and continuous improvement, which creates an environment where people can grow and contribute meaningfully Review collected by and hosted on G2.com.

I don’t see it as a dislike, but one area that could be improved in Travelport+ is the learning curve for new users. Because the platform is powerful and offers many advanced features, it can take some time for teams to fully adapt and use it efficiently. However, I see this as a natural part of any modern, feature‑rich system, and once users become familiar with it, the productivity benefits are clear Review collected by and hosted on G2.com.

I like the smartpoints prompts and the UI of Travelport+. It's easy to use, and the helpdesk was supportive during the setup, ensuring all configurations were done smoothly. We've been using it for 10 years, which speaks to its reliability. Review collected by and hosted on G2.com.

Sometimes tips and reminders for common mistakes during reissues are not sufficient. For some airlines, the YQ needs to be included, and for others, it doesn't, which can help avoid ADMs. Review collected by and hosted on G2.com.

Beyond the technology — which all GDSs deliver in a similar way nowadays — the true differentiator of Travelport for us is the human touch. The work of the commercial and support teams makes all the difference and is the company’s greatest strength. Quick, efficient responses, always present and proactive, are qualities we truly value and appreciate. Review collected by and hosted on G2.com.

There are some features that still need improvement. For example, fare calculations for premium cabins such as Business Class and Premium Economy often return as “no fare available” in the system, whereas competing GDSs are able to process the calculation normally. We also believe the format and presentation of Viewtrip could be redesigned to be clearer and more user-friendly. Review collected by and hosted on G2.com.