Smartpoint Reviews & Product Details

Smartpoint is Travelport's intelligent workspace for travel agents, providing everything they need to create and sell unique travel experiences. Available as both a desktop and cloud-based solution, Smartpoint gives agents access to multi-source travel content through a single connected ecosystem. Agents can shop, compare, book and service air, hotel, car and rail content, while accessing offers from multiple sources, including NDC content. Designed for both experienced consultants and new starters, Smartpoint helps simplify agent onboarding and everyday workflows through an intuitive interface. Agents can create tailored offers, compare content more easily and access the tools they need within one workspace. Smartpoint Desktop combines familiar workflows with modern capabilities, including single sign-on, multi-factor authentication and integrated access to MyTravelport support and learning resources. Smartpoint Cloud provides a web-based experience that is easy to deploy and manage, with automatic access to new features and enhancements. Used by travel management companies, leisure agencies, online travel agencies and corporate travel teams, Smartpoint helps travel businesses search, sell, and service travel with confidence.

Seller

Travelport

Discussions

Smartpoint Community

Languages Supported

Arabic, Bulgarian, German, Greek, English, French, Hindi, Hungarian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Tagalog, Urdu, Chinese (Simplified), Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Jessica Feitosa

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

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Ahammad M.

Reservation Staff

Small-Business (50 or fewer emp.)

7/21/2026

"Best Ticketing App"

5/5

What do you like best about Smartpoint?

One of the leading ticket booking software solutions for global ticket reservations. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Some airlines are limited and cannot be accessed through this app. Review collected by and hosted on G2.com.

Sidheeque .

Resrevation Executive in B2B Portal

Mid-Market (51-1000 emp.)

Originally submitted 10/6/2025

"Recommended, with Minor Improvements Needed"

4/5

What do you like best about Smartpoint?

The system offers excellent Ease of Implementation, with a smooth and fast installation process handled efficiently by the support team. Its high Ease of Use ensures that users can start working immediately with minimal training.

The contact centre team provides outstanding Customer Support, demonstrating advanced product knowledge and quick problem-solving skills. Their responsiveness and clarity make the system easier to use on a daily basis, increasing Frequency of Use and overall user confidence.

The dedicated account manager plays a key role in enhancing Customer Support by offering proactive guidance, regular follow-ups, and tailored solutions Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

H9 availability displaying 30 kg baggage, while changing fare brands shows 40 kg for the same fare in the graphic view.

PIA flights appearing inconsistently, as some flights show only when searched with * but not with /PK.

CZ & UR fare discrepancies, where FS displays incorrect fares and the system attempts to book unavailable RBDs, resulting in substantial fare differences. Review collected by and hosted on G2.com.

Muhammad S.

Senior Software Enginner - Mobile

Mid-Market (51-1000 emp.)

1/28/2026

"Unified Modern API That Simplifies Integration and Speeds Development"

5/5

What do you like best about Smartpoint?

What I appreciate most is the move to a unified, modern API platform. It brings the complexity of multiple legacy GDS systems together into a single, coherent RESTful/GraphQL interface, which greatly simplifies our overall architecture. Rather than maintaining separate connections and custom logic for air, hotel, and car content, we can rely on one standardized approach to interact with the full inventory. Combined with a well-organized developer portal, clear documentation, and a practical sandbox environment, it noticeably speeds up our development cycle and reduces integration friction, so we can focus on building features instead of constantly dealing with backend plumbing. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Our integration with Travelport+ is running smoothly and continues to meet our needs. At this time, we don’t have any specific concerns or points of dissatisfaction to report. Overall, the platform is functioning as expected and supporting our requirements. Review collected by and hosted on G2.com.

What problems is Smartpoint solving and how is that benefiting you?

Based on our integration experience, Travelport+ has been a significant and positive step forward. The platform addresses the core issue of fragmented legacy systems by bringing air, hotel, car, and rail content together through a single, modern API. This consolidation has been directly beneficial for us: it simplifies our technical architecture, reduces ongoing maintenance overhead, and helps us move faster when developing new booking features.

In terms of integration and implementation, the shift to a unified RESTful/GraphQL API structure made the initial work more straightforward than connecting to multiple legacy endpoints. The developer portal and sandbox environment were especially valuable and played an important role in getting the implementation done successfully.

From a usability and features perspective, the API is logically organized, and its main strength is having one point of access to a broad range of travel content (Number of Features). That single entry point has helped streamline our codebase and improve overall reliability.

Customer support during the integration phase was professional and responsive, and it was helpful in resolving technical questions as they came up.

Overall, Travelport+ reduces complexity. By providing a consolidated, modern platform, it enables our engineering team to focus more on innovation and on building a better experience for our own users, rather than managing the intricacies of multiple GDS backends. So far, the platform is functioning well and has proven to be a reliable foundation for our travel services. Review collected by and hosted on G2.com.

Godfrey R.

Head Of Operations

Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

1/28/2026

"Fast Booking and Rich Content, But Slow Support"

4.5/5

What do you like best about Smartpoint?

I like how fast and intuitive the flight booking is with Travelport+. It gives me access to rich airline content, including NDC fares. I also appreciate the efficient service tools like rapid reprice for change calculations. Being able to quickly get flight options to share with customers is key, and having NDC fares through the GDS makes it convenient for me. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

The offline support, especially when dealing with ADMs caused by Travelport+ system mistakes, takes ages to resolve. The ADM gets billed to me by the airline, and I have to constantly follow up to be reimbursed, which is very tedious. I'd prefer a quicker response time, ideally 2-4 working days, instead of the current 14 working days SLA, as by then the airline's cooling-off period is over and we get billed. Review collected by and hosted on G2.com.

Iulia T.

Director

Small-Business (50 or fewer emp.)

1/20/2026

"Smartpoint: Modern, Secure, and Efficient Travel Booking"

4.5/5

What do you like best about Smartpoint?

- Well known brand in the aviation industry

- my.travelport.com; chat, learning

- the system has been improved compare to Worldspan (i mean automatic reissues, refunds, customer date entry, fast price, flex window layouts, roundabout icon remembers last 50 -100 inputs, the cryptic version and the graphic version etc.

- client file: you can modify/ add information

- user guide

- Trip Quote

- Power Shopper vs Fare Shopper

- Smartpoint more developed and more useful; smart buttons

- customizing itinerary; separate itineraries

- secure log with MFA Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

- Group reservation= segment are not counted

- reservations quickly disappear from the system (cancelled reservations and/or those used by the passenger

-Before there was a help desk and it worked normally... I learned a lot with the help of my support colleagues... now everything has moved to chat where a robot answers... I waste more time and I can't say that I'm left with clear information... I have to open a ticket and wait for a response from my support colleagues... to open a ticket... I have to log in to my Travelport... and if I can't log in... I waste a lot of time on this topic---I have to call the administrator to restore the connections... the password...etc. Review collected by and hosted on G2.com.

What problems is Smartpoint solving and how is that benefiting you?

-Travelport+ is solving key challenges in the travel distribution industry by replacing outdated legacy systems with a modern, scalable technology platform.

- Travelport+ solves the problem of slow, outdated booking and distribution systems by giving travel partners access to faster, more reliable content and tools. This benefits me by improving customer satisfaction, increasing booking accuracy, and enabling us to offer a better experience to our partners and agents.” Review collected by and hosted on G2.com.

SAHIB N.

Travel Consultant Sales and Reservation

Small-Business (50 or fewer emp.)

Originally submitted 10/8/2025

"Outstanding booking GDS , All our agency capping is on Travelport"

5/5

What do you like best about Smartpoint?

I am using Galileo Travel port since last 18 years as it has the most of outstanding futures and very simple for all travel soutions.. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

There is no downside of Travelport All perfect... Review collected by and hosted on G2.com.

anwarsadath a.

Counter supervisor as ticketing agent

Mid-Market (51-1000 emp.)

Originally submitted 10/7/2025

"I am using Travelport about 17 years. So it is easy to use for me every time."

4/5

What do you like best about Smartpoint?

Easy way to finish our work. For sign in, start work without delay, no buffering, easy to finish work, easy to log out. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Automatic fare calculation is not an easy way and to reach to customer service agent not in a proper way. Review collected by and hosted on G2.com.

What problems is Smartpoint solving and how is that benefiting you?

In the market, product and prices available to customers through online in different ways. So meeting the challenging price with online price is a better way to increase your and our business. It will increase the segments and use of Travelport. Bring more airlines to Travelport and competitive prices than other online sites. Review collected by and hosted on G2.com.

SIDIQUE E.

Manager Revenue Optimization

Mid-Market (51-1000 emp.)

Originally submitted 4/23/2025

"Travelport plus - Redefine Travel solution"

4/5

What do you like best about Smartpoint?

A user-friendly, all-in-one platform — a perfect blend for both EDIFACT and point-and-click users. It offers smooth emulation to the NDC environment, Smartpoint ticketing assistance, and automated exchange. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

Unlike old Edifact, Travelport + platform is not responding fastly, there is still response delay. Similar to Automated Exchange there is still no platform available for automated refunds. Review collected by and hosted on G2.com.

What problems is Smartpoint solving and how is that benefiting you?

Agents benefit from easier workflows and reduced manual tasks. Features like QCC, Agency Private Fares, and BBP tools function smoothly, contributing to revenue optimization. Systematic queue management and easy access to various private fares help simplify operations and enhance efficiency. Review collected by and hosted on G2.com.

Response from Jessica Feitosa of Travelport+

We're glad to hear that you find Travelport+ to be a simplified and capability-rich marketplace for travel agencies. We appreciate your feedback about the information being scattered across different windows, and we will take this into consideration for future improvements. Thank you for sharing how Travelport+ is benefiting you with easier workflows and reduced manual tasks.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

7/30/2026

"Easy to Use Across Skill Levels, Always Up to Date"

5/5

What do you like best about Smartpoint?

It is easy to use for different skill levels and they keep current on updates Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

The different logins for the different products. Eg Smart Cloud

Keep logins the same L( Review collected by and hosted on G2.com.

Sarayooj C.

Corporate Travel Consultant

Airlines/Aviation

Mid-Market (51-1000 emp.)

Originally submitted 4/28/2025

"Enhanced Booking Experience with Travelport+"

5/5

What do you like best about Smartpoint?

What I like best about Travelport+ is its modern, user-friendly interface and the seamless integration of multiple content sources, including NDC and low-cost carriers. It significantly streamlines the booking process, enhances efficiency, and provides more relevant and personalized offers for travelers. Additionally, the automation tools and enhanced servicing capabilities reduce manual effort and improve overall productivity for travel consultants. Review collected by and hosted on G2.com.

What do you dislike about Smartpoint?

While Travelport+ offers many improvements, one area for enhancement is system speed and responsiveness during peak hours, which can occasionally slow down workflows. Additionally, some advanced features may require additional training for users transitioning from legacy systems, and there is room for improvement in the consistency of NDC content across all airlines. and also need to improve helpdesk they don't know about the Travelport technical side Review collected by and hosted on G2.com.

What problems is Smartpoint solving and how is that benefiting you?

Travelport+ is solving the challenge of fragmented content and complex workflows by consolidating traditional, low-cost, and NDC content into a single platform. This simplifies the booking and servicing process, reduces the need to access multiple systems, and improves efficiency and accuracy. As a result, it saves time, enhances customer satisfaction, and allows us to offer more competitive and personalized travel options. Review collected by and hosted on G2.com.

Response from Jessica Feitosa of Travelport+

We're thrilled to hear that you appreciate Travelport+'s modern interface and seamless integration of multiple content sources. We understand the importance of system speed and responsiveness, and we're continuously working to improve performance during peak hours. We also offer training resources to help users transition smoothly and are committed to enhancing the consistency of NDC content across all airlines.