Smartpoint Reviews & Product Details

I sincerely appreciate the contact centre support team for their efficient support and product knowledge, which I will highlight if anyone asks about Travelport. This part is the best in Travelport. Apart from this user friendliness and ease of implementation are also beneficial. The My travelport account is also easily accessible and treasure knowledge and very helpful. Multiple features, paid and free products in the marketplace are best tools for making the work easier. Review collected by and hosted on G2.com.

Wrong availability raises a trust issue with Travelport's availability. I can point out some here. 1-Some SV segment gets to UN status while trying to book the seat where whereas the low fare will be available in FS entry. ( This issue is happening frequently. once we report the error, Tech support team will rectify the error, and again it comes same after a few days ) 2-H9 shows 30 kg baggage in availability, but when we try to change the fare brand, it shows 40 kg under the first selected fare in the graphic view.) 3- PIA flights are randomly missing. Some will appear only if we search with * will not come if looking with / PK 4 - CZ giving wrong fares in FS entry, while trying to book huge fare difference will be there. The travelport is giving non-available RBDs in FS availability. Apart from this Lack of call support for emergency and non-availability of chat support team is makes some bad impacts. Recently, one UL ticket was issued in the last minutes of departure through Travelport, but after issued, it automatically got HX because of the TKNE was not passed from 1G to the airline, and pax denied boarding. So the tech side needs to be more vigilant about the accuracy of availabilities Sometimes we faced the issue with BSP system where the ticket did not reflect in Travelport but appeared in BSP report, which caused financial loss to us. Review collected by and hosted on G2.com.

Travelport offers a recommendable service. Review collected by and hosted on G2.com.

I sincerely appreciate the contact centre support team for their efficient support and product knowledge, which I will highlight if anyone asks about Travelport. This part is the best in Travelport. Apart from this user friendliness and ease of implementation are also beneficial. The My travelport account is also easily accessible and treasure knowledge and very helpful. Review collected by and hosted on G2.com.

is its wide range of travel content and the way it integrates flights, hotels, and car rentals in one platform. It offers accurate, real-time availability and pricing, which makes booking and managing travel much more efficient. I also appreciate the modern interface compared to older GDS systems and the continuous updates Travelport provides to improve functionality and add new content, including NDC offers. Review collected by and hosted on G2.com.

is a powerful and comprehensive platform, I find that it can sometimes be a bit complex to navigate, especially for new users. The interface could be more user-friendly, and certain functions require multiple steps that could be simplified. Additionally, the system response time can occasionally be slow when searching fares or availability. Improved integration with third-party tools and a smoother workflow would make the overall experience even better. Review collected by and hosted on G2.com.

Here are some of the most helpful features and upsides of Travelport+, especially for travel agencies, suppliers, and agents — what makes it valuable:

What we like best about Travelport+ is its ability to bring multiple content sources—traditional GDS, NDC, and low-cost carriers—into a single, modern platform. This unified approach simplifies the booking and servicing process, improves fare and content comparison, and enhances agent productivity. Review collected by and hosted on G2.com.

Complex/manual steps in some ticket-reissue / refund scenarios

Travelport+ can be slow during peak times, and some servicing tasks require more steps than legacy GDS workflows. Certain features are still missing Review collected by and hosted on G2.com.

I am writing to report a technical issue regarding the addition of new bus segments within our system. Currently, we are unable to confirm the addition of new segments, a process that previously functioned without any issues. Review collected by and hosted on G2.com.

Wrong availability raises a trust issue with Travelport's availability. I can point out some here.

1-Some SV segment gets to UN status while trying to book the seat where whereas the low fare will be available in FS entry. ( This issue is happening frequently. once we report the error, Tech support team will rectify the error, and again it comes same after a few days ) Review collected by and hosted on G2.com.

1. Sales support from Indu and Team.

2. The turn around time when we raise a case.

3. Ease of booking & ticketing.

4. Queue Console, ease of implementation.

5. E- Ticket Report.

6. Ease of Integration with our CBT and Front office System.

7. NDC Content

8. Smart Assisted Ticketing

9. Trip Quote Review collected by and hosted on G2.com.

1. Client Profile- This must be really looked into as the profile can be created, deleted modified by anyone. For Corporate Travel profile plays a vital role in streamlining the process.

2. Case Creation- For every issue the case has to be created, this is delaying the process.

3. Reissue- For IT fares we have to reissue the ticket manually. This must be looked into.

4. Discrepancy in terms of fare content, at times the RBD is also not available. Most of the issues are with SV airline.

5. Admin access is very limited when I compare with Sabre. Can't even create log in if we have a SVB id.

6. ISOS- Queue management- The dependability is more on Travelport.

7. Restricted data client wise- In Travelport there is no option to restrict some specific data based on the client profile, restriction is more PCC wise instead of client wise.

8. Customer Support- Local team support is required during holidays. Review collected by and hosted on G2.com.

Easy access even limited internet .User-friendly interface and quick response time make it easier to issue tickets and manage reservations. Review collected by and hosted on G2.com.

We are facing issues with the auto reissue and auto refund functions. At times, when we register a case through the Travelport website, it takes a long time to get resolved.

Additionally, for Saudia tickets, we frequently encounter problems with web check-in and seat map displays, which often show incorrect information. This issue was already escalated one month ago but has not been resolved yet.

Saudia Airlines Business Class seat map configuration is displaying incorrectly for Europe sector , this issue escalated around 6 month before still not resolved.

The used sector is taking more than 24 hours to be removed from the PNR. Due to this delay, we are sometimes unable to process auto reissues, especially for Turkish Airlines. Review collected by and hosted on G2.com.

Single interface ✨ – Air, hotel, car, rail, NDC, and LCC content all in one place, which saves time and reduces errors.

Smart search & speed – Faster shopping with better filters, clear fare comparisons, and branded fares displayed properly.

Strong NDC integration – Easier access to airline ancillaries, seat selection, baggage, and richer content without leaving the workflow.

User-friendly design – Much more visual and easier to learn compared to traditional cryptic GDS commands.

Automation & productivity – Reduced manual steps for pricing, booking, and servicing, helping agents focus more on sales and customer service.

Future-ready platform – Cloud-based, continuously updated, and designed to adapt as airline distribution evolves. Review collected by and hosted on G2.com.

1. Change & Learning Curve

Even though the interface is more modern, it’s very different from traditional GDS screens:

Agents who are used to classic command-based workflows find the shift disruptive.

Training still takes time.

Why it’s frustrating: Experienced users sometimes feel slower before they master the new system.

2. Missing or Evolving Features

As a relatively new platform, there are areas where functionality is still catching up to legacy systems:

Some workflows people relied on may not be available yet.

Specialized or edge-case features (e.g., complex exchange pricing tools) are still being developed.

Why it’s frustrating: You might have to fall back to other tools or workarounds.

3. Performance Variability

Some users report:

Occasional slowness during peak use

Variability in response times depending on content volume

Why it’s frustrating: When you’re under pressure to quote or book quickly, speed matters.

4. Depth of Ancillary Display Can Vary

While ancillaries and branded fares are better than in classic GDSs, there can still be inconsistency in:

How fully ancillaries are displayed

What’s actually bookable in the interface vs. backend

Why it’s frustrating: It can create surprises at ticketing time.

5. Integration Limitations

If your agency uses multiple systems (CRM, reporting tools, corporate booking tools), integration with Travelport+ isn’t always seamless yet.

Why it’s frustrating: Duplicate data entry and manual reconciliation still happen.

6. Interface Preferences

Not everyone loves the modern GUI:

Some think it’s too visual/“webby” for deep product workflows

Others miss compact command-style power commands

Why it’s frustrating: Different work styles don’t always align with the design choices. Review collected by and hosted on G2.com.

very good to work in it and rapid price is good and very helpful and the customer support is also good. Travelport+ is highly regarded for being a modern, fast, and user-friendly retailing platform that prioritizes travel agents by centralizing content, including NDC and ancillaries. Users appreciate the 23% faster search speeds, intuitive Smart point interface, and superior, all-in-one trip management capabilities that boost efficiency Review collected by and hosted on G2.com.

incorrect fare/baggage displays, frequent segment status errors (e.g., UN status), and inconsistent flight availability. Review collected by and hosted on G2.com.

I find the booking reschedule time automatic exchange option in Travelport+ to be brilliant. It makes it easy to handle ticket issuance and related services efficiently. Review collected by and hosted on G2.com.

I find that the basic fare rules need to be easier to see. Sometimes, it shows as busy which can be frustrating. Review collected by and hosted on G2.com.