# Neo Reviews
**Vendor:** Transputec Ltd  
**Category:** [Other IT Management Software](https://www.g2.com/categories/other-it-management)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Neo
Neo is your ultimate AI Copilot designed exclusively for MSPs and service desk operatives. Neo enhances customer satisfaction and accelerate IT ticket resolution while lightening your team's workload. Neo stands as the cutting-edge AI companion tailored for Managed Service Providers (MSPs) and IT service desks."




## Neo Reviews
  ### 1. AI Copilot delivering value for MSPs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jalal K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 21, 2023

**What do you like best about Neo?**

Implementation and time to value are short timeframes. The training was minimal and our agents picked up using NEO immediatley for their day to day work.

**What do you dislike about Neo?**

At present NEO does not run scripts and make changes directly to resolve problems. Howevr this is in the pipeline for a future release

**What problems is Neo solving and how is that benefiting you?**

Neo leverages our past historical ticket base as a Knowledge base to solve problems. Staff turnover and losing tribal knowledge is a probelm we try and address every day. Having access to the source actions and resolutions successfully made in the past is an excellent resource!



- [View Neo pricing details and edition comparison](https://www.g2.com/products/transputec-ltd-neo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+20%3A11%3A21+-0500&secure%5Bsession_id%5D=6d07be95-49c1-4b3d-bdb4-40a93769ef61&secure%5Btoken%5D=afe1bb7fce8620a5de7cc3d5eae01885846d6a7b2e7366ff1c2a6cb1c95289fc&format=llm_user)


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